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Luther Family Buick GMC - Service Center

Fargo, ND

4.7
3,317 Reviews

3,317 Reviews of Luther Family Buick GMC - Service Center

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December 22, 2021

The service is outstanding. I had hoped and planned to stay for the time of the oil change but they were behind so gave me a courtesy ride back to work. I appreciated their informing me of the delay in More

by WH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t recognize any of these people as being who helped me
Dec 23, 2021 -

Luther Family Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

December 22, 2021

Hands down the best place for service. Efficient friendly and great prices. I have purchased my tires here for years More

by Kim.Kelsh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2021 -

Luther Family Buick GMC responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

December 21, 2021

Staff does a fantastic job. They always manage to take care of my service needs. More

by sons.3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2021 -

Luther Family Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

December 21, 2021

Service department kept me informed on my vehicle that was in for repair and they even washed it More

by ronmaixner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2021 -

Luther Family Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

December 21, 2021

Kevin Lindgren is outstanding service advisor. He took the time to answer my questions, and explained in detail my concerns. We are very pleased with Luther Family Buick GMC, Fargo More

by STEVENVOELKER1959
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2021 -

Luther Family Buick GMC responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

December 21, 2021

Poor explained what was going on with the truck and they talked to me like I didn't know what I was talking about and all they kept saying is that's normal and the truck has never done that before we spend More

by jwestrum
Recommend Dealer
No
Employees Worked With
Robb Reierson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2021 -

Luther Family Buick GMC responded

Thank you for taking the time to share your recent experience. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

December 20, 2021

Everyone was great but I didn't get a call when the driver was on his way to pick me up. The person instead honked the horn in my driveway and then called me when I didn't immediately come outside. More

by halvorsondnlm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2021 -

Luther Family Buick GMC responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

December 20, 2021

They did a great job the staff was nice to work with and they gave me the answers I was looking for More

by Jhalvorson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2021 -

Luther Family Buick GMC responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

December 20, 2021

Robin and his team are the best. They always find a way to fit me in quickly. Best service group I have ever experienced. More

by bnelson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Emmerich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kari Sunderland
Dec 22, 2021 -

Luther Family Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

December 19, 2021

I brought my care in due to a noise I was hearing when I started by vehicle. The Service Department was great, even though they could not hear the noise after checking it over and starting my vehicle sever More

by dmead36
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2021 -

Luther Family Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

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