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Luther Family Buick GMC - Service Center

Fargo, ND

4.7
3,317 Reviews

3,317 Reviews of Luther Family Buick GMC - Service Center

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August 14, 2021

Got me in on schedule. Very friendly and customer oriented. Mechanic and manager very knowledgable. Shannon Messmer did a great job tracking down my problem. More

by tj.hugdog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon Messmer
Aug 18, 2021 -

Luther Family Buick GMC responded

Hi, thank you so much for the positive review! If you have any further needs or questions, please give us a call. We're always happy to help! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

August 13, 2021

I won't purchase another vehicle from here. Nor will I purchase another GM vehicle. I'm on my 3rd Transmisson now. Thanks but no thanks. Been nothing but problems with this car. How long will this transmi More

by AllinSpades
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No idea who I talked with.
Aug 16, 2021 -

Luther Family Buick GMC responded

Our team has acknowledged this review.

August 13, 2021

I would definitely have rated this a 5 star except for the fact that the technician spilled DEF fluid all over the inside of the engine compartment on passenger side. More

by gheiling
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan
Aug 17, 2021 -

Luther Family Buick GMC responded

Gheiling, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

August 12, 2021

Always in every way, satisfactory! I don’t like writing books! They didn’t have pie on Wednesday, covid is over, your pens that you give away are pretty lame. Keep up the good work, I’m sure we’ll be back More

by AELLIOTT4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Luther Family Buick GMC responded

Thanks for the great rating. We're pleased that everything went well for you. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

August 12, 2021

This Luther Family Buick and GMC Service Center is always friendly and trustworthy. When you need help, they can diagnose and usually have the part on hand. My tires needed replacement, and the alignment is More

by annmn2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Gertz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Luther Family Buick GMC responded

Hi, and thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

August 12, 2021

I had a great trip to the service shop today with the technicians going above and beyond to ensure my vehicle was road ready to carry my family. Great service!! More

by BENELLI12GA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Luther Family Buick GMC responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

August 11, 2021

Paul was very responsive and kept me updated with what was going on. I was able to get my vehicle towed and fixed in under 1 day. More

by jay77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Luther Family Buick GMC responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

August 11, 2021

I had my 2016 Sierra in for an oil change and tire rotation. The service work was done quickly and I was out of there in less than an hour. More

by upjon.ellingson
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Luther Family Buick GMC responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

August 10, 2021

I really appreciated their willingness to fit me into their packed schedule, since we were on a long, hot road trip with failing AC. They were very thorough in checking my truck and explaining everythin More

by Cladwig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2021 -

Luther Family Buick GMC responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

August 10, 2021

Service was great... all staff were real polite and professional- and were very informative. They were thorough with all the necessary repairs and did a great job fixing them. More

by JANEGREMINGER37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gal at the "check out" desk... don't know her name, but she was great.
Aug 11, 2021 -

Luther Family Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

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