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Luther Family Buick GMC - Service Center

Fargo, ND

4.7
3,317 Reviews

3,317 Reviews of Luther Family Buick GMC - Service Center

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May 25, 2021

They worked getting a key fob programmed on a very difficult to arrange car model. In the end, they got it done for less than the expected cost More

by anweiliang
Recommend Dealer
Yes
Employees Worked With
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2021 -

Luther Family Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

May 23, 2021

The service department was pleasure to work with and went above and beyond to answer all questions. Also the parts department was very helpful. It was a pleasure dealing with both departments Thank you More

by barbarag2336
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anita Hetler
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Emmerich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Jermstad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luther Representative
May 26, 2021 -

Luther Family Buick GMC responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

May 22, 2021

Great customer service! Took good care of us and really listened to our concerns. We will come back and recommend to others. Good overall experience! Thank you! More

by lreich1793
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2021 -

Luther Family Buick GMC responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

May 22, 2021

Very accommodating and helped me keep the repair bill down. Enjoyed the courteous service! My appointment was for Wednesday but when my car broke down on Monday, they worked it in and still gave me the s More

by FRANCIEGRAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew ?, customer service people
May 26, 2021 -

Luther Family Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

May 22, 2021

Because of the Pandemic my car had not been driven very much for a year, but I was happy with the good check-up it had as I was driving it to the Minneapolis area. It made my trip very comfortable and ther More

by BKUKLISH
Recommend Dealer
Yes
Employees Worked With
Andrew Bloomquist Grant Walters
May 26, 2021 -

Luther Family Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

May 21, 2021

The guys there, especially Robb, always take pride in dealing with their customers. Very professional and they do good work on our vehicles. I know I’ll always be satisfied. More

by Bobkarn1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Emmerich
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2021 -

Luther Family Buick GMC responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

May 21, 2021

Great service! Rob has always helped me and been super helpful and worked with my warranty to make sure things were covered!!! Joe was great getting me transportation for the day while my car was being wo More

by MATTHEWWELLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Emmerich
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2021 -

Luther Family Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

May 21, 2021

I have dealt with this dealer for years and have always had great experiences with both sales and service staff. Everyone from the Sales , Service, parts departments have treated me with get attention to d More

by MARK.AKIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Jermstad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jody Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew K. Bloomquist , Richard Medley
May 26, 2021 -

Luther Family Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

May 20, 2021

Paul has always been a great resource, friendly and continues to help with all my vehicles to get me back on the road. I would definitely recommend Paul and Luther Buick GMC. More

by Paul D.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2021 -

Luther Family Buick GMC responded

We appreciate the kind words, Paul. We look forward to seeing you again in the future! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

May 20, 2021

The services were nice. Had some issues at first but resolved with happiness. What more do you want me to say. Thank you very much More

by Boo21519
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Paul McDonald
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kari Sunderland
May 25, 2021 -

Luther Family Buick GMC responded

I do apologize for the initial difficulties you experienced. I'm glad to hear that things have been smoothed over. It is imperative to us that we make each experience painless and efficient. Please let us know if there is anything else you'd like to discuss. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

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