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Luther Family Buick GMC - Service Center

Fargo, ND

4.7
3,317 Reviews

3,317 Reviews of Luther Family Buick GMC - Service Center

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April 28, 2021

First time visit, not impressed at all with my service Manager. Real flippant in his attitude. I did not comply with this request at first because I didn’t have anything positive to pass on in this survey More

by det1334
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robb Reierson
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2021 -

Luther Family Buick GMC responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

April 27, 2021

Exceptional service. Friendly familiar faces. Not always helpful when discrepancies are pointed out, but will try address the situation best they can. Not perfect, but reliable. More

by ADRIAN.ALLARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2021 -

Luther Family Buick GMC responded

I appreciate you taking the time to leave us this good star rating, Adrian! Our team will look forward to working with you again in the future. Take care! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

April 27, 2021

As always I received exceptional service, Robin is a very knowable service tec He has always made a point to answer my questions and for the ones that he can't he finds the answer and returns my call. Sched More

by baker.jybka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2021 -

Luther Family Buick GMC responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

April 27, 2021

Robin treated me good although I have had vehicle in 3 times now and it does not get fixed correctly. Hopefully fixed this time. Also I believe throughout these times the seal keeps breaking no oil in veh More

by Timberly_b
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DAS Admin
Apr 28, 2021 -

Luther Family Buick GMC responded

Timberly, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

April 25, 2021

First off, have only had one “issue” with my 2015 Canyon and Luthers service group was easy to work with as far as scheduling , trouble shooting and ultimately a quick repair. More

by tconnor62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Didn’t catch the service techs name that road with me to diagnose but he was great to work with also., Dale Amsbaugh, DAS Admin
Apr 28, 2021 -

Luther Family Buick GMC responded

We are elated to hear about your positive experience! Our team works very hard to put customers first. We look forward to helping you again in the future! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

April 25, 2021

Always a friendly atmosphere! Everyone is helpful, and I always am able to get my vehicle in and out as quick as possible. Great place to bring your vehicle More

by jackiebahnsen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2021 -

Luther Family Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

April 24, 2021

Very fast and quick service i’m a person of very few words very few words very few words very few words very few words very few words More

by pchristianson116
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2021 -

Luther Family Buick GMC responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

April 24, 2021

Luther did a great job on our oil change. The employees were friendly and courteous. Kari answered all my questions when I called to make the appointment. Thanks again. More

by Janeschu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kari Sunderland
Apr 28, 2021 -

Luther Family Buick GMC responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

April 23, 2021

Hi is DC go us see do you ha CD is so he if Dr snuck did dax give do job deck he's see TV no More

by DUSTINDEV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Gertz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Medley
Apr 27, 2021 -

Luther Family Buick GMC responded

I appreciate you taking the time to leave us this good star rating! Our team will look forward to working with you again in the future. Take care! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

April 23, 2021

This service dept is exceptional! Jeremy Jensen is amazing and always explains what was done.. I trust him completely with all my vehicle needs., Paul and Kevin are extremely friendly and helpful..The More

by HABERMANJOY
Recommend Dealer
Yes
Employees Worked With
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2021 -

Luther Family Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

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