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Luther Family Buick GMC - Service Center

Fargo, ND

4.7
3,317 Reviews

3,317 Reviews of Luther Family Buick GMC - Service Center

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February 18, 2021

Really appreciate the measures that Luther put in place in response to COVID. Prompt service and kept me advised of status the entire time. Great experience. More

by Bruce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2021 -

Luther Family Buick GMC responded

I appreciate you taking the time to leave this feedback, Bruce. The safety and satisfaction of our customers is of the utmost importance, and I am glad to hear that our team was able to provide you with a comfortable experience. If there is anything else we can do for you, please feel free to give us a call. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

February 18, 2021

Did a great job on my car and I appreciate the service. I don’t know who I worked with so I just randomly selected somebody. More

by diane16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Ebens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2021 -

Luther Family Buick GMC responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

February 17, 2021

My car was brought in by tow truck after hours for an appointment I had the next day they didn't check the Dropbox they didn't know my car was there it didn't get worked on the day of its appointment More

by tinaheimsness
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Ust-Grothmann
Feb 18, 2021 -

Luther Family Buick GMC responded

Tina, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

February 17, 2021

I came in for an oil change and tire rotation and it took an hour and a half. Not to mention, I bought my vehicle there and they wouldn’t do the rotation for free. I like Luther for everything else, bu More

by BILL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 17, 2021

Robin Tollefson in service was a life saver. I was in from out of town and my truck gelled up on me. He went above and beyond to get it in and looked at and get me back on the road the same day. I am e More

by cory_heilman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Lindgren
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

Luther Family Buick GMC responded

Cory, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and we are thrilled to know Robin went above and beyond to identify and fix the problem with your vehicle. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

February 16, 2021

Very pleased with Rob helping me out and working with GM to find a solution. Work was performed in a timely manner. Staff was very knowledgeable. More

by KE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2021 -

Luther Family Buick GMC responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

February 16, 2021

I always like bringing my car to Luther GMC in Fargo. They are friendly and efficient and always update me on their progress in fixing my car. Great job! More

by EFINLEY95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2021 -

Luther Family Buick GMC responded

Thank you for putting your trust in Luther Family Buick GMC! We pride ourselves in our service department’s ability to provide world class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

February 16, 2021

Everybody that works there that we’ve dealt with is very friendly. Great place to do business with they’re all Great people And that’s it More

by peggyreidburn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2021 -

Luther Family Buick GMC responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

February 16, 2021

The staff at Luther was exceptional. They performed excellent workmanship and went above and beyond, in our opinion, during our visit. Will definitely be back More

by kmnic2008
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2021 -

Luther Family Buick GMC responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

February 16, 2021

My oil change took almost 2 hrs with an appointment. I didn't even have my tires rotated. I would appreciate them valuing my time more. An oil change should not take longer than 60 minutes. More

by gast
Recommend Dealer
No
Employees Worked With
Kevin Lindgren
3.0
This rating includes all reviews, with more weight given to recent reviews.
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