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Luther Family Buick GMC - Service Center

Fargo, ND

4.7
3,317 Reviews

3,317 Reviews of Luther Family Buick GMC - Service Center

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August 01, 2020

Very courteous and knowledgeable service quick and on time providing a clean waiting room location is handy for me they do good work will continue More

by gw8842
Recommend Dealer
Yes
Employees Worked With
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2020 -

Luther Family Buick GMC responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

August 01, 2020

Service is great. Friendly staff and they listen well to your issues. Only reason for not giving 5 stars is because the labor charge is a little on the expensive side. However, you do get what you pay for, More

by voglede
Recommend Dealer
Yes
Employees Worked With
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2020 -

Luther Family Buick GMC responded

Thank you for the feedback! We are happy to hear about your positive experience at Luther Family Buick GMC, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

July 30, 2020

Quick, easy, explain things, very clean waiting area, friendly staff and all around good experience. Luther GMC is at a great location and the hours that they are open always work for me. More

by geralynlyseng
Recommend Dealer
Yes
Employees Worked With
Tim Ebens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2020 -

Luther Family Buick GMC responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! All the best, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

July 30, 2020

Luther dealership was great to work with. There was an issue that came up after some work was done and they made sure that it all got repaired and there was no fee for me. More

by LSATERMO
Recommend Dealer
Yes
Employees Worked With
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2020 -

Luther Family Buick GMC responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Kind regards, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

July 30, 2020

Prompt assistance. Service person was attentive and responsive. Stayed in contact to let me know progress and completion of service. Service completed in short time. More

by Dbirrenk
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2020 -

Luther Family Buick GMC responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Best, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

July 29, 2020

Professional, personal, direct and to the point. Set up profile and resolved problem quickly. Appreciate the effort and honesty I didn’t expect it to get in so quickly. Thank you More

by Rynheath
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2020 -

Luther Family Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. We look forward to working with you again in the future. Have a great day! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

July 29, 2020

My trip to Luther The people were all very helpful. I think it was the quality control guy that rode with me and was very patient in finding the problem. The whole ex More

by GENEBLUMHARDT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2020 -

Luther Family Buick GMC responded

Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care! Regards, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

July 29, 2020

Luther Family Buick GMC has excellent customer service. After I left my car there to fix, I didn't have a ride to get back home; they provided me a Lyft free of charge. My car was fix on time, and I was ca More

by Koub
Recommend Dealer
Yes
Employees Worked With
Kevin Lindgren
Jul 31, 2020 -

Luther Family Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

July 28, 2020

Really expensive to change a 200 dollar part. Was told it was 135 dollars an hour and took 5 hours. 135 times 5 is not 1000 dollars. Got charged 1200. I don't think I will go back for any services. More

by TRAVIS.BERENDS
Recommend Dealer
No
Employees Worked With
Kevin Lindgren
2.0
This rating includes all reviews, with more weight given to recent reviews.
July 28, 2020

The service department provides excellent service. They accomodate my schedule and do a great job maintaining my vehicle over nearly twenty years of driving up to 36,000 miles per year. More

by EHASS
Recommend Dealer
Yes
Employees Worked With
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2020 -

Luther Family Buick GMC responded

Thank you so much for your review! Happy customers are our goal and our mission at Luther Family Buick GMC, and it’s exciting to see that this service was delivered to you during your visit. Should there be anything else you need, please don’t hesitate to let us know. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

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