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Luther Family Buick GMC - Service Center

Fargo, ND

4.7
3,317 Reviews

3,317 Reviews of Luther Family Buick GMC - Service Center

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February 21, 2020

I had an issue with my new Chevy for the last month and the dealership I purchased it from could not figure it out so GM sent me to Luther and they fixed it! Exceptional service and communication!! More

by jteblss
Recommend Dealer
Yes
Employees Worked With
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2020 -

Luther Family Buick GMC responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

February 20, 2020

Very good in taking care of customers. Excellent mechanics and very thorough. Found items to be replaced and adjusted headlights, found mouse nest in heater fan compartment and changed oil and washe More

by Dwhiebsch
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brady
Feb 22, 2020 -

Luther Family Buick GMC responded

Thank you for sharing your experience with us. Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

February 18, 2020

awesome I have purchased my last two trucks there, everything has been flawless as of date. Love this dealer! They will be our first choice nest time we purc More

by vintnerscellarbismarck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Canaday
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Carrier
Feb 19, 2020 -

Luther Family Buick GMC responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

February 16, 2020

I feel my experience was very impressive. Everything went very smoothly and my car was ready earlier than expected. I will bring my car here again. I feel my car's value will hold with a GMC dealership work More

by Sand_and
Recommend Dealer
Yes
Employees Worked With
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2020 -

Luther Family Buick GMC responded

We appreciate the kind words and great review. We look forward to seeing you again in the future! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

February 16, 2020

I always have a good experience when I bring my car in for service. The service writers are friendly & knowledgeable. Whether I leave my car or wait in the lobby the service is always very timely. I also More

by RConyers
Recommend Dealer
Yes
Employees Worked With
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2020 -

Luther Family Buick GMC responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

February 15, 2020

Great service while keeping me posted along the way. Glad to have switched to GMC. They have been great to work with and understand people have busy schedules and work with you to get the job done. More

by Myles
Recommend Dealer
Yes
Employees Worked With
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2020 -

Luther Family Buick GMC responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

February 14, 2020

I had concerns about fluid levels and they were very patient and listened. The issue was resolved without hesitation. The Canyon service was reasonable and professional. More

by crayray75
Recommend Dealer
Yes
Employees Worked With
Joe Emmerich
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2020 -

Luther Family Buick GMC responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

February 13, 2020

I really enjoyed being able to get text updates while my vehicle was being serviced. Perfect for busy people. Service tech Robin was excellent. Thanks More

by manumita
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2020 -

Luther Family Buick GMC responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

February 08, 2020

Had my new but used vehicle in three times for steering issues. After two days, it's starting to act up again. I'm starting to wonder if they're just waiting till the one month warranty is up. More

by SCOTTKARSKY
Recommend Dealer
No
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2020 -

Luther Family Buick GMC responded

We value the opportunity to learn of your experience here at Luther Family Buick GMC. I would appreciate the opportunity to amend any issues. If you could please contact me at your earliest convenience, I would like to discuss this further with you and attempt to make things right. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

February 06, 2020

I like the sales person Karen. Had a recall to get I like the sales person Karen. Had a recall to get fixed, also changed the oil. Service department was good. Just hard sometimes coming from JAM More

by Priscilla
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karen Ust-Grothmann
Feb 11, 2020 -

Luther Family Buick GMC responded

Priscilla, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

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