Luther Family Ford

Just purchased a new vehicle last night - very impressed with the experience. Everyone I talked to was respectful and without pressure. Refreshing. with the experience. Everyone I talked to was respectful and without pressure. Refreshing. More

Good service quickwore mask after told that my husband had pulm fibrosis. Should ask and put it in the comments of the appt. they are getting in and out of the cars without a mask So then we are left with had pulm fibrosis. Should ask and put it in the comments of the appt. they are getting in and out of the cars without a mask So then we are left with cleaning More

Weird first impression with the service guy who greeted me. I have never been to your service shop before and didn’t know where to go. I had an appointment for 8:15AM. So I got in line. The guy who came ou me. I have never been to your service shop before and didn’t know where to go. I had an appointment for 8:15AM. So I got in line. The guy who came out told me it was going to be a 2 hour wait. He was slightly annoyed to begin with. He told me he had to repark my van. He tore through the parking lot super fast having no regard for the equipment inside my work van. Apparently I was in the oil change line, I thought it was just the line for your services. Didn’t know there were separate lines. He came back wanting to do paperwork which confused me because I had done that before hand when I made the appointment. I told him I had an appointment, he became extremely embarrassed but still wanted to make the problem about me. Just a weird experience. Not sure why he didn’t just ask me what I needed or how he could help me. He could have avoided all the unnecessary confusion. Wasn’t sure if I was going to complain or not. But I think he needs to know that he needs to be more careful with peoples stuff. And to just ask questions before getting annoyed with people. More

We have been working with Luther Family Ford for around 15 years. We have always had great service. A lot of the employees know us by name. They take the time to work with you and help you buy the right v 15 years. We have always had great service. A lot of the employees know us by name. They take the time to work with you and help you buy the right vehicle and also give great service. If we had any problems they made sure to get thing fixed as soon as they could. We recommend them to all our family and friends. More

No fault of of Luther, but after some recall work the backup camera is not functioning. Waiting on fox from Ford to resolve issue. backup camera is not functioning. Waiting on fox from Ford to resolve issue. More

returned my leased vehicle and bought it out. contacted Ben M. on phone went over some details made appointment in and out in twenty min. very quick and happy. Ben M. on phone went over some details made appointment in and out in twenty min. very quick and happy. More

Fantastic experience. The dealer worked with me to get me what i needed. Whole family buys from ford. what i needed. Whole family buys from ford. More

Competent, respectful, attentive, knowledgeable staff. Prompt communication offered. Up-to-date pleasant physical facility. Broad range of services. Ethan Anderson, a member of the staff, is an exceptiona Prompt communication offered. Up-to-date pleasant physical facility. Broad range of services. Ethan Anderson, a member of the staff, is an exceptional ambassador for Luther Family Ford. He is a man of integrity representing all that a salesperson/finance person should strive to achieve. More

Welcoming by staff. Upfront and honest about pricing. Kept me updated in a timely manner Kept me updated in a timely manner More

Easy to work with. Salesman was great to work with as well as the finance department well as the finance department More