Luther Family Ford - Service Center

I was having a shift issue with my 10 speed transmission. Didn't take long for the service tech to find and repair the problem. Thanks guys. Didn't take long for the service tech to find and repair the problem. Thanks guys. More

I am giving a 5 star rating for the time being as I am not sure if the work that the service department worked or not. My rating is based on their ability to get my vehicle in on short notice and the c not sure if the work that the service department worked or not. My rating is based on their ability to get my vehicle in on short notice and the cooperation of the Service Manager, Brad J. However, I do have a big concern about the long term viability of the "fix" as this has been an ongoing issue with my 2018 Ford F150's 10 speed transmission from not long after I took possession of it. It has never really worked the way I would expect it to. We will see if the problem persists, which I fully expect it will as this is the second time this "fix" has been done and I am not confident that Ford is standing behind their trucks. More

Brian is exceptional. I very much appreciate him and his work as a service advisor. The business office does a nice job. The electronic invoicing is good too. work as a service advisor. The business office does a nice job. The electronic invoicing is good too. More

Had a Sensor problem. Made an appointment, took vehicle in to have sensor fixed on that date. They fixed the problem. Problem solved. Customer service is Great also. in to have sensor fixed on that date. They fixed the problem. Problem solved. Customer service is Great also. More

The crew is always willing to help you. Brian in service is awesome. Prices are compatible with other stores. Cashier Dandy is great at her job is awesome. Prices are compatible with other stores. Cashier Dandy is great at her job More

Did what I asked and had it done quickly. Made the appointment online and checked in with the service department a few days before appointment and they knew what needed to be done and answered all my appointment online and checked in with the service department a few days before appointment and they knew what needed to be done and answered all my questions. More

I had an appt for an oil change. The service was quick. I was very disappointed that my Ford debit card was not honored. I was issued a debit card when I had my tires replaced coating my almost $1,000. I was very disappointed that my Ford debit card was not honored. I was issued a debit card when I had my tires replaced coating my almost $1,000. I had a debit card for $180. The office said I didn't use it by exp date Jan 2021. I didn't need any service until last week. Then they said I could use it for anything, groceries, eating out, anything. It said right on the card...Ford debit card so I waited to use it for service. Now I lost $180 in debit, the amt of the card. I'm not happy. More

While waiting for an oil change some damage was done to the rear bumper. They offered to change the bumper at no charge and also no charge for the oil change which was greatly appreciated. Can't ask for the rear bumper. They offered to change the bumper at no charge and also no charge for the oil change which was greatly appreciated. Can't ask for better service than that. And by the way the cookies are great also. Thanks for the great service. More

Service for oil change done in a timely matter. I always take our vehicle to your service dept anytime something needs to be looked at. thanks take our vehicle to your service dept anytime something needs to be looked at. thanks More

Service ok- was not offered a wash- my oil service required msg still showing, I called, told that I need to come back in, inexcusable. required msg still showing, I called, told that I need to come back in, inexcusable. More