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Luther Family Ford - Service Center

Fargo, ND

4.3
2,825 Reviews

2,825 Reviews of Luther Family Ford - Service Center

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September 18, 2022

The staffs and nice and the service is fast. I would recommend anyone to this dealership. More

by Sackie 1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Hager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Hasbrouck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Bendickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Kotschevar
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Isaacson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luki Pusey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Can’t remember who I worked with but I’m going to rate them all , Travis Dickinson
Sep 18, 2022 -

Sackie 1 responded

Yes

September 18, 2022

The staff was very nice and easy to work with. The service was fast and they did a nice job on my car. More

by losmidt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 17, 2022

Neat and clean. Wait for appointments is too long. Inventory levels too low; forces loyal customers to shop around. More

by Howard Huebner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Bendickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luki Pusey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2022 -

Howard Huebner responded

Ok

September 17, 2022

The length of time between the request for service and the available service date was unacceptable. More

by quack3208
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Kotschevar
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 17, 2022

Every aspect of the dealership was customer focused and effectively provided a comfortable, family friendly environment. More

by Robert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Bendickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shuttle drivers
Sep 18, 2022 -

Robert responded

We were in a pinch, having broken down 600 miles from home. Yet, Steve and Brian still treated us like family, squeezing us into their busy schedule and getting us safely down the road, (even though the repair threw them a few curveballs). Sitting in the waiting room, it was clear that all the customers were being treated carefully and with respect. With excellent service like this, we hope and expect that Luther Family Ford will continue to have great success long into the future. Thank you for your help.

September 16, 2022

When I first talked to the Service Center I was not very confident in the service I received or the way I was talked to over the phone. I was skeptical. However, when I talked and texted with Travis the n More

by Courtney
Recommend Dealer
Yes
Employees Worked With
Ryan Kotschevar
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Dickinson
September 16, 2022

The service staff got my vehicle in without an appointment, and finished in no time. Perfect service. More

by Herrud
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Wicklow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Gianakos
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 15, 2022

Professsional, welcoming staff. Competent service with great online scheduling of service appointments and prompt attention to warranty issues. Bright, clean facility. More

by msu.greenback
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2022 -

msu.greenback responded

Professional, welcoming staff.

September 15, 2022

They really listen to what I am saying when I tell them what is going on with my vehicle. They take the time to find the problem and fix it. Very honest More

by sarah.axtman21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Bendickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 15, 2022

Very courteous, prompt at the fixing of the car. Fair pricing on repair work and sales. More

by chrisrosenberg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Bendickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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