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Luther St. Cloud Honda
Waite Park, MN
5,616 Reviews
Welcome to the Luther Honda of St. Clouds, your source for quality new and pre-owned Honda vehicles in St. Cloud, Minnesota. We have a large selection of new and pre-owned vehicles ready for immediate delivery.
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service department in the automotive industry.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 5,616 reviews
December 09, 2019
Pleasant. Josh is friendly, professional, and very helpful. This is my second vehicle from Josh. First was a new Honda Fit and now a new Honda Ridgeline. Very h Josh is friendly, professional, and very helpful. This is my second vehicle from Josh. First was a new Honda Fit and now a new Honda Ridgeline. Very happy with both vehicles. More
by MADARVEAUX
Verified CustomerEmployees Worked With
December 08, 2019
Evertone was pleasant to work with and very helpful I worked with Donnie he was helpful and patient while trying to decide which. Car to purchase. I would recommend him to my friends and family I worked with Donnie he was helpful and patient while trying to decide which. Car to purchase. I would recommend him to my friends and family More
by GARY78
Employees Worked With
Donnie Ekstrom, Tom Dietman, Mark Hieb
December 08, 2019
Sub-par customer service experience yesterday I've normally experienced PHENOMENAL customer service at this location, mostly from a female front desk staff person in the service dept whose name I I've normally experienced PHENOMENAL customer service at this location, mostly from a female front desk staff person in the service dept whose name I can't recall but, no joke, has provided the BEST customer service I've received anywhere, in any industry, not just automotive. Which is partly why yesterday's experience with Casey Van Dorn was so disappointing/ sub-par. I dropped my car off at my 8:30am appointment time on a Saturday for what I was told would be a 2-hour, $200+ interval service. I said I'd be running errands and wouldn't be back til the afternoon so we agreed on 2:30pm as the pick-up time. At 2pm I retrieved a voicemail from Casey that I had to listen to 3x to get all the details of - he was talking way too fast and clearly just trying to get thru the call to get on with other things. It's a busy Saturday before the holidays, I get it. I called back, left him a vm, and when he called back just a few minutes later he explained the additional recommended services, which I declined. He said he would TEXT when my car was ready. I figured fine, that's kind of inconvenient when my car's already been there for almost 6 hours for a 2 hour service that we previously agreed would be done at 2:30pm. But I'll wait for the text. By 4:15pm I still hadn't received the text he said he would send so I called and it went to vm. By now I'm getting irritated and annoyed at being kept in the dark and having to try and track someone down to get an answer that should've just been reiterated in the first call: your car will be done at 2:30, we'll see you then. I looked online and Google shows this Luther location being open til 5pm so I decided to leave to get my car which surely had to be done after 8 hrs. Arrived at the dealership at 4:30pm to find the service dept had closed at 4pm and would not be open tomorrow /Sunday, meaning it would be Mon after work before I could get back to get my car. Now I'm pissed. When I finally get inside to the main dealership lobby, which is apparently what Google knows is open til 5pm, I find Corey "CJ" Jansky who wastes no times in making calls to track down my ppwk, finding an employee to help ring up the sale and in short, providing the kind of customer service I've come to expect here. He took responsibility in fixing a problem he didn't create and wasn't aware of til I walked thru the door. I feel this is the level of customer service I've come to expect at Luther and that you expect your employees to exemplify because with all the options of where I could get my car serviced, it really comes down to how the customer is treated: if I'm going to experience a Jiffy-Lube-level of customer service I might as well go there and only pay Jiffy Lube type prices. At 7:30 this morning I did eventually find the EMAIL that was sent yesterday at 2:30pm and was in my junk folder saying my car was ready to be picked up but which instructed me to TEXT 45 min before coming to get my car (but no number given). NOPE! This is a ridiculous way to run what should be a very straight-forward point-of-sale operation. If I have to jump thru this many hoops, I'm going elsewhere to have my car serviced. More
by Tpjmme
December 07, 2019
Excellent Service I appreciate the time taken at my last visit. Some problems were addressed and taken care of before they became an even bigger issue. It’s nice to be I appreciate the time taken at my last visit. Some problems were addressed and taken care of before they became an even bigger issue. It’s nice to be able to use a loaner vehicle while mine is getting fixed, it’s amazing how every time it is a new HRV or CRV, I think it is a ploy so that I might buy a new vehicle. Sneaky. LOL More
by bbnistler
December 06, 2019
service Good experience Friendly helpful 25 words is too high a requirement for this field if you’d like my opinion in the survey. Service on my car was g Good experience Friendly helpful 25 words is too high a requirement for this field if you’d like my opinion in the survey. Service on my car was good. Would recommend the service department. Would NOT recommend this survey format though!!! More
by Mb
Employees Worked With
December 06, 2019
Tire rotation Very satisfied with the Honda service department. They answered all of my questions. Honda service department is a step above all other service depa Very satisfied with the Honda service department. They answered all of my questions. Honda service department is a step above all other service departments. Thank you! More
by Stan
December 06, 2019
CR-V service The customer service reps are friendly and knowledgeable, quotes for work are straightforward, work is done in timely manner and always seems to be do The customer service reps are friendly and knowledgeable, quotes for work are straightforward, work is done in timely manner and always seems to be done right the first time. More
by Dan55
Employees Worked With
December 05, 2019
New car Very pleased with the way that they handled everything and very knowledgeable about the vehicles that we looked at as well as some of the options that Very pleased with the way that they handled everything and very knowledgeable about the vehicles that we looked at as well as some of the options that are available for a vehicle! More
by Erik
December 05, 2019
Oil change The driver was very helpful. Mechanics check to make sure my car is road worthy and let me know right away if there is anything broke. The driver was very helpful. Mechanics check to make sure my car is road worthy and let me know right away if there is anything broke. More
by 1deidrejohnson1
Employees Worked With
Bobby
December 05, 2019
Excellent service My service was done within the allotted time. I was provided with a loaner car almost identical to my own so that made driving it super easy. My service was done within the allotted time. I was provided with a loaner car almost identical to my own so that made driving it super easy. More
by LOISWYNECOOP923
Employees Worked With
