M'Lady Nissan

M'Lady Nissan responded

Dear Magdalena, Thank you so much for your kind words and for recognizing Hugo Duran and our team! We’re thrilled to hear you felt the dedication we have toward customer satisfaction—it truly means the world to us. Your loyalty and trust are greatly appreciated! If there’s ever anything more we can do for you, don’t hesitate to reach out. Thank you for choosing M'Lady Nissan! Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

M'Lady Nissan responded

Dear Fireguy, Thank you for your continued loyalty and for sharing your great experience with Eddie and our team! We're honored to have helped you with your fourth leased vehicle, and we’re thrilled to know you plan on coming back again. Your trust and support mean everything to us. We look forward to helping you again in the future! Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

M'Lady Nissan responded

Dear Ashley, Thank you so much for your continued trust and for the kind words about working with Hugo! We’re thrilled to hear that he’s made both of your car-buying experiences so positive. His dedication to his customers truly sets him apart, and your recommendation means a lot to us. We’re always here if you need anything—thank you again for choosing M'Lady Nissan! Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

M'Lady Nissan responded

Dear Splifdapope, Thank you for taking the time to share your experience at M'Lady Nissan! We're glad to hear that Scott Ryan was able to help you and provide a discounted price on vehicle protection for your new Nissan. Your satisfaction and peace of mind are very important to us. Thank you for choosing M'Lady Nissan—we appreciate your recommendation! Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

M'Lady Nissan responded

Dear yleswarkumar, Thank you for sharing your experience at M'Lady Nissan! We're so pleased to hear that David Arcibar provided excellent support and made your car-buying process smooth and enjoyable. It’s great to know you’re truly happy with your purchase—that’s exactly what we strive for. Thank you for choosing M'Lady Nissan! Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

M'Lady Nissan responded

Dear Chris, Thank you for your feedback. We completely understand your frustration and sincerely apologize for the confusion and inconvenience. When you inquired about the vehicle, we were transparent in letting you know it had just arrived and had not yet gone through our multi-point inspection. As with any newly acquired vehicle, it must go through a full service evaluation before final pricing is confirmed. Unfortunately, in this case, the inspection revealed the vehicle required additional investment, which affected the final listing price. That said, despite the necessary adjustments, we still offered to honor the initial quote of $27,695 as a goodwill gesture—even though your offer was $25,000. Our goal was to work with you in good faith and be as fair and transparent as possible throughout the process. We’re sorry to hear you chose to take your business elsewhere, but we appreciate the opportunity to have worked with you and wish you the best in your vehicle search. Sincerely, Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

M'Lady Nissan responded

Dear Laurie, Thank you for sharing your experience at M'Lady Nissan! We're so happy to hear that Shane made you and your son feel welcome and helped you find exactly what you were looking for. It's fantastic to know you love your 2022 Nissan Rogue and felt confident in the deal you received. We truly appreciate your kind words and thank you for choosing M'Lady Nissan! Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

M'Lady Nissan responded

Dear Roarman1, Thank you for sharing your experience at M'Lady Nissan! We're so glad to hear that Eddie Colville was able to help you out of a tough spot with your old vehicle and get you into a new one. It’s always our goal to make the process smooth and stress-free. We truly appreciate your recommendation. If you ever need anything, don’t hesitate to reach out. Thank you for choosing M'Lady Nissan! Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

M'Lady Nissan responded

Dear lpeoples75, Thank you for your continued loyalty and for sharing your wonderful experience at M'Lady Nissan! We’re thrilled to hear that David was awesome, and it’s great to know that Tommy—now part of our finance team—helped make your visit just as smooth and satisfying as it was three years ago. It means so much to us that you won’t be going anywhere else. Thank you for trusting M'Lady Nissan once again! Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

M'Lady Nissan responded

Dear twong1_2000, Thank you for taking the time to share your outstanding experience at M'Lady Nissan! We’re truly grateful for your thoughtful and detailed review. It’s incredible to hear how Eddie Colville went the extra mile to support you and your daughter through such a unique, long-distance purchase. Eddie’s professionalism, transparency, and genuine care are exactly what we strive for in every interaction, and your story is a perfect reflection of that commitment. We're thrilled he was able to provide clarity, confidence, and comfort every step of the way—even on his days off—and that your daughter is now set up with a great vehicle in Champaign. Thank you again for placing your trust in us and for your wholehearted recommendation. If we can assist you or your daughter further, we’re just a call or email away. Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com