MINI of West Chester (formerly Otto's Mini)

Required to use due to warranty Was able to get appt for a check engine light and rental car. (Through Preston). Upon drop off dealt with a female... Rental car was dirty, smelled o Was able to get appt for a check engine light and rental car. (Through Preston). Upon drop off dealt with a female... Rental car was dirty, smelled of smoke and had approx 1/4 tank of gas in it... Too many issues with my mini (3 -4 times in in 3 years) for engine issues.... Prior new purchase 2005 325 Ci had 100,000 miles and blown engine after immaculate service record... Never buy BMW product again! More

fair experience It was fair price. Car was very clean. Everyone worked to accommodate our request. I would recommend it to my family and friends. Thank you. It was fair price. Car was very clean. Everyone worked to accommodate our request. I would recommend it to my family and friends. Thank you. More

Mechanical failure. I had a mechanical failure that required immediate attention. The service department returned my call within 15 minutes. I was greeted promptly when I I had a mechanical failure that required immediate attention. The service department returned my call within 15 minutes. I was greeted promptly when I arrived to the dealership- there was a loner car waiting for me. Melissa called to explain the issue and gave me updates, which I greatly appreciated. I had my car back 2 days later, More

Great My entire experience was great. Everyone was extremely polite and courteous. Ryan was very personable and professional. Derek who was the sales person My entire experience was great. Everyone was extremely polite and courteous. Ryan was very personable and professional. Derek who was the sales person I worked with was wonderful. He was helpful and informative in every aspect of my car buying experience. I would definitely recommend the dealership and the staff. Thank you all for everything. More

Always a pleasure I have been using Otto’s for four years now (3 with a leased vehicle and now one with my owned MINI) and the service department has always provided ex I have been using Otto’s for four years now (3 with a leased vehicle and now one with my owned MINI) and the service department has always provided excellent service and recommendations. A separate shout out to manager Melissa for keeping me informed. More

State inspection and service Service was easy. I was kept up to date on progress. Car was ready as requested. Car was serviced and washed and easy to ick up. All staff was very fr Service was easy. I was kept up to date on progress. Car was ready as requested. Car was serviced and washed and easy to ick up. All staff was very friendly. More

Great Otto's experience as always. Came in to have a clucking noise checked out on my 2015 Cooper S HT. Rurns out the issue was relatively minor, and honored under warranty as well. Eve Came in to have a clucking noise checked out on my 2015 Cooper S HT. Rurns out the issue was relatively minor, and honored under warranty as well. Everyone at MINI went out of their way to give me a positive experience as always. 10/10 would recommend to others. More

Happy Consumer The staff at Ottos were professional and friendly. Derek answered all of my questions and walked me through all of the Mini’s features. The transact The staff at Ottos were professional and friendly. Derek answered all of my questions and walked me through all of the Mini’s features. The transaction was quick and painless. I would recommend Ottos. More

The Top is down and the Smile is on! After several years of saving for a MINI Cooper S Convertible, we were able to purchase my wife's dream car. We went to Otto's MINI a couple of years After several years of saving for a MINI Cooper S Convertible, we were able to purchase my wife's dream car. We went to Otto's MINI a couple of years ago just to check the MINI Coopers out and we were impressed from the very beginning; that is why we saved up and returned to this dealership to finally make our purchase. Otto's does not pressure you in any way and we felt very comfortable and welcomed by every employee that we encountered. The staff is very knowledgeable and helpful. After a final test drive and a short negotiation, we were able to purchase our new MINI with what I would definitely call a very nice deal and fair price. The transaction was smooth and painless. It wasn't long after pulling out of the dealership that the convertible top was down and our smiles were on! More

Recommend Otto's anytime. Hi! The service at Otto's is incredibly fast and quality oriented. Never did i had any issues dealing with them from the start. I would totally rec Hi! The service at Otto's is incredibly fast and quality oriented. Never did i had any issues dealing with them from the start. I would totally recommend Otto's for their Service! More