MINI of West Chester (formerly Otto's Mini)

Great Sales experience from a Fellow Englishman! This is the first car I have bought in the US and I was incredibly impressed with the both the customer service skills and knowledge of Michael. I hav This is the first car I have bought in the US and I was incredibly impressed with the both the customer service skills and knowledge of Michael. I have owned classic Minis back in the UK and this is my first 'new' Mini. I bought a used Countryman S All4 and I couldn't be happier with my purchase. It is great to know that for the rest of my life with this car I can be comfortable in bringing it in to Otto's mini for service. Michael is a credit to this company and you will have a great experience buying a car from him! More

Great experience with Michael at Otto’s Exton I could not have asked for a better experience when I purchased my green Countryman. I had the pleasure of working with Michael. He was thorough in an I could not have asked for a better experience when I purchased my green Countryman. I had the pleasure of working with Michael. He was thorough in answering all of my questions and helped us choose the right model for us. I would recommend both Michael & Otto’s to anyone looking for a car. More

Highly recommended I have purchased 2 Mini’s at Otto’s MINI. I would recommend, without hesitation, both the Sales and Service teams. It was during my most recent purch I have purchased 2 Mini’s at Otto’s MINI. I would recommend, without hesitation, both the Sales and Service teams. It was during my most recent purchase of a 2017 Countryman S All4 that I had the pleasure of working with Michael Dixon. Michael truly provided the most positive of car buying experiences. I would be happy to do business with Michael and Otto’s MINI again. More

Amazing Staff and Service I purchased my pepper white MCS from Otto Mini in November 2014. My sales representative Michael Dixon did an awesome job throughout the purchase proc I purchased my pepper white MCS from Otto Mini in November 2014. My sales representative Michael Dixon did an awesome job throughout the purchase process. He also provided me with continued service many years after the purchase. I have made numerous referrals to my friends and family about Otto Mini, it’s the place to go! More

New mini Excellent experience as usual. The group at ottos is always very friendly and helpful. They make the process simple. We will be coming back again for Excellent experience as usual. The group at ottos is always very friendly and helpful. They make the process simple. We will be coming back again for another mini in the future. More

Professional, courteous dealership Our experience with Otto’s was very good! Derek and the team were highly professional and courteous. Our only reservation is that the car took signifi Our experience with Otto’s was very good! Derek and the team were highly professional and courteous. Our only reservation is that the car took significantly longer to come into the dealership than what had been quoted. We realize “things happen” but also know that when they do, a pro-active approach is always better. More

Outstanding Customer Service Melissa worked with me to get my car in for service wth the short window I had availability. Preston went over all the work needed with me in detail Melissa worked with me to get my car in for service wth the short window I had availability. Preston went over all the work needed with me in detail and recommended work that would be accomplished under warranty. Not for a moment did I feel I wasn’t getting the correct answer regarding my questions. Will take my car nowhere but Otto’s! More

Maintenance and repair of cracked wheel. Overall a great experience. Mini was very accommodating with the loaner given the impending storm. My only, issue and its not really an issue, was tha Overall a great experience. Mini was very accommodating with the loaner given the impending storm. My only, issue and its not really an issue, was that I didn't receive a call back about when my car would be ready for pick -up, which would have allowed a bit more time to juggle my schedule. Melissa did tell me she was going out of town when we spoke Tuesday and that someone else would be reaching out to me. More

Liam's Professionalism. The main reason for my rating was Liam's level of professionalism! He made the entire buying process a smooth one. Ryan made the paperwork easy. The main reason for my rating was Liam's level of professionalism! He made the entire buying process a smooth one. Ryan made the paperwork easy. More

Excellence in every detail. My first mini was purchased overseas and shipped to Otto’s for delivery. The Otto’s team made my relocation process a smooth an happy one. When it cam My first mini was purchased overseas and shipped to Otto’s for delivery. The Otto’s team made my relocation process a smooth an happy one. When it came to upgrading to the 2018 I knew Otto’s was the only choice for my new build. Jeff was attentive and was able to answer ever question that I came up with. Jeff and Ryan are a great team and made the ordering and delivery process a true joy. More