MINI of West Chester (formerly Otto's Mini)

Headache Well i didnt get a call on the day my appointment was made i had to wait till the next day to hear anything when i tried to get in touch i was given a Well i didnt get a call on the day my appointment was made i had to wait till the next day to hear anything when i tried to get in touch i was given a wrong number, when my car was done i was trying to call to pay over the phone but the number i was given the person wasnt picking up the phone, by the time i was able to pay for and pickup my car i had to have my mother rush down so i could get my car before they closed, dissapointing overall. More

Great Service I had a service light illuminate. The person on the phone gave me an appointment with a loaner. Preston greeted me when I arrived and called me when I had a service light illuminate. The person on the phone gave me an appointment with a loaner. Preston greeted me when I arrived and called me when it was done. More

Recent Service Another great experience. Preston is always so helpful. Quickly diagnoses the potential issues and provides guidance on cost. I love being able to g Another great experience. Preston is always so helpful. Quickly diagnoses the potential issues and provides guidance on cost. I love being able to get a loaner. It makes Service so easy. Thank you More

Preston does a great job ! He is always patient and accomodating. He has helped to resolve some complicated insurance issues; which took a lot of perseverance.. ! He is always patient and accomodating. He has helped to resolve some complicated insurance issues; which took a lot of perseverance.. More

Service of Mini Thank you for the quick service and giving me the ability to have a loner. You actually got my repair and oil change faster the expected. Plus my ca Thank you for the quick service and giving me the ability to have a loner. You actually got my repair and oil change faster the expected. Plus my car came back washed. More

Great job as always I always enjoy my time @ Otto's MINI, from catching up on the latest MINI news, to making use of the waiting area to keep up with work. Staff is alway I always enjoy my time @ Otto's MINI, from catching up on the latest MINI news, to making use of the waiting area to keep up with work. Staff is always great, and the work is always exemplary. We have had 7 MINIs from Otto's, and will keep coming back for more! More

Second MINI after 16 years! Otto’s was a great MINI experience and helped me learn about the evolutions in the models since i bought my first mini in 2003. Thank you to @Michael Otto’s was a great MINI experience and helped me learn about the evolutions in the models since i bought my first mini in 2003. Thank you to @Michael Dixon for helping me find just the right option for me and work with my schedule. I will definitely recommend! More

Great Service Kyle was very welcoming, attentive, and generally cared about what I wanted. This was my first time purchasing a car from a dealership and he made it Kyle was very welcoming, attentive, and generally cared about what I wanted. This was my first time purchasing a car from a dealership and he made it very exciting and rewarding for me. I had an overall great experience and would recommend him to anyone! More

Great experience as always Everyone at Otto's is friendly, professional, and has always delivered as promised. I've been an Otto's customer for 13 years and have always had a po Everyone at Otto's is friendly, professional, and has always delivered as promised. I've been an Otto's customer for 13 years and have always had a positive experience. More

Impeccable Service Otto’s Mini provided the best car buying experience I’ve ever had. Chad Carey, Jeff Schmidt and Michael Dixon forever changed my outlook on car b Otto’s Mini provided the best car buying experience I’ve ever had. Chad Carey, Jeff Schmidt and Michael Dixon forever changed my outlook on car buying. On a friend’s recommendation, I contacted Chad and explained to him that weeks earlier I had the worst car buying experience in Northern VA, where I live. One that ended in a returned car, deposit refund drama and weeks of rental car merry-go-round. Needless to say, when I contacted Chad I had my doubts about car salesmen; however, Chad was a breath of fresh air. He was attentive; said I was welcome to Otto’s anytime; and he promised that my experience would be loads different than anything I’d ever experienced and it was. I felt at ease the minute I walked into Otto’s. There were no car salesmen hassling me or roaming around like hawks looking to pluck up prey. The interior looked very professional and inviting. The motoring advisors (sales personnel) were working with various customers or at their desks and they did not speed up to me - like I’m sure you’ve experienced when purchasing cars before. They left me alone to look at the cars in the showroom and approach the receptionist when I was ready. And when I did ask for Chad, he immediately greeted me and introduced me to Jeff. Chad relayed to Jeff nightmare experience and Jeff took it from there. Jeff was great. I explained to him what I was looking for and he showed me several options. He also explained to me why he liked where he worked, as well as how great the owners are not just to their customers but to their staff. When it came time to talk price there was not any back and forth and I received a deal better than I expected. Jeff did not pressure me to buy the car right then either and I didn’t. I went back home to think so as to make the best decision. During the week before my purchase, Jeff took ill so Michael completed the sale the following week. He was a class act. After I purchased Foxy, that’s my Mini’s name, he walked me back through all of the bells and whistles in the car. He was extremely patient with me while life happened and I had to take some calls. He also identified a few things I didn’t know about the car. Again, this was after purchase, so this is something he didn’t need to do, but he did and I’m very appreciative of his thoroughness and professionalism. I could say more about Otto’s; however, I think you just need to go down there yourself and see just how awesome Otto’s is for yourself. More