Maita Toyota of Sacramento

Usually have good service, but not this time. I gave my phone number to be called when the oil change was done, as I was waiting in the lobby. Got in about 8am, by 11 am I finally went up to th I gave my phone number to be called when the oil change was done, as I was waiting in the lobby. Got in about 8am, by 11 am I finally went up to the person who helped me. My car was ready, and according to the time on my paperwork, it was done by 8:50am. I don't understand why I was not called- instead they contacted my husbands cell phone- even though the service employee asked for the best number to call when the car was done (my number). My husband was working all morning and missed the call. On top of this, my tire pressure light was on and I wanted it to be checked. The employee told me the tire pressure was checked on all 4 tires, and the tire pressure light was off. I got in my car to leave, and the tire pressure light was still on. I parked the car, and again, went to talk to the person who helped me. He came out and did the procedure to reset the warning light- but it still did not go off. I think it is safe to assume the tires were checked, but not the light. Two hours of my time were lost due to not being notified on my cell phone. Make sure to call the number that is given at the time of appointment to ensure the person picking up/waiting for the vehicle gets notified appropriately. More

I was in the market for purchasing a new Toyota Corolla hybrid for my wife. What I really appreciate about Darian and Maita Toyota is their ability to work with you over the phone rather than mandating you hybrid for my wife. What I really appreciate about Darian and Maita Toyota is their ability to work with you over the phone rather than mandating you to come in person especially since I live quite a distance away. In addition, everyone that I engaged with at Maita Toyota was professional, respectful, and polite. The atmosphere was really friendly once I got there and the buying process was really smooth and easy. I would highly come back again if I ever am in the market for another car. More

It was great. Good staff. I go there regularly for my check ups. The updates are mostly accurate. I just wish they had a better café service. Think it’s time to c Good staff. I go there regularly for my check ups. The updates are mostly accurate. I just wish they had a better café service. Think it’s time to change them. More

The technician was courteous and patient in answering all my question. Service process was fast from making the appointment through having the car serviced. my question. Service process was fast from making the appointment through having the car serviced. More

Ryan and Jeff were amazing! !! Thoroughly explained my questions. They made this buying experience awesome. !! Thoroughly explained my questions. They made this buying experience awesome. More

I had an appointment for a oil change. I was seen quickly and they had me out in a little over an hour. I was seen quickly and they had me out in a little over an hour. More

I’ve brought my 2006 Tundra to Maita Toyota to be serviced since 2008 when I purchased the vehicle. This is the first time I’ve felt like I received sub standard service from the service department. serviced since 2008 when I purchased the vehicle. This is the first time I’ve felt like I received sub standard service from the service department. I brought my vehicle in for a 145000 mile service and also a problem with the internal engine air pump. My check engine light also came on that same day. I was able to talk to the shop manager, and he seemed to agree that there was a problem with the air pump. I waited about three hours and was informed by my service advisor that they had run the codes on the check engine light. He told me it showed a catastrophic failure of my transmission. I’ve never had any trouble …noise, slipping, non shifting with my transmission. I asked the advisor if it could be anything else … computer control module, wiring connections? He said, “They have to go by what the code says on the check engine light”. I agreed to the re-manufactured transmission. I was given a loaner to get home. I came back the next day and rented a vehicle. Approximately seven days later my truck was ready. I had the vehicle three days, less than one hundred miles driven, the check engine light comes on. I bring the vehicle back to the dealership. The diagnostics reported a shift solenoid problem. They reset engine light and did more testing. To make a long story short they kept my vehicle for about eleven days doing diagnostics. I did come in and talked with a manager, I think his name was Norbert. I told him what was going on and he said he would try to expedite things. I was given a loner vehicle during this time for which I was very appreciative. In retrospect I wish I would have had a second opinion on the transmission replacement. So far since getting the vehicle back the check engine light has not come on. I don’t feel like I was kept informed during this repair. I feel less confident that other diagnostics were not performed before announcing a catastrophic transmission failure. Donovan M. Ward More

The service here is consistently excellent and efficient at a good price! We have had our vehicles serviced here for many years. at a good price! We have had our vehicles serviced here for many years. More

I had a serious intermittent problem that was difficult to diagnose. I had excellent service with a number of Service Dept. staff. I would particularly like to mention Derrick (last name not known). Wor to diagnose. I had excellent service with a number of Service Dept. staff. I would particularly like to mention Derrick (last name not known). Working close with me he solved the problem and provided all that was necessary to make me a happy client. I have been a satisfied Maita customer for 22 years. More

I appreciate Mr Anthony's assistance. He was thorough in detailing what was needed for my service and providing answers to my questions. He was thorough in detailing what was needed for my service and providing answers to my questions. More