Maita Toyota of Sacramento

Straight-forward experience This location was very helpful and patient. Daniel Ham was a great representative and helped answer about getting a good deal. I recommend prospects t This location was very helpful and patient. Daniel Ham was a great representative and helped answer about getting a good deal. I recommend prospects to reach out. More

Informational in regards to learning about the vehicle I never experienced a Toyota therefore I knew very little about the brand. I appreciated the time to tryout the vehicle and ask questions without cons I never experienced a Toyota therefore I knew very little about the brand. I appreciated the time to tryout the vehicle and ask questions without constant sales talking. More

Fast, Easy, Great Deal Came in at 11:30 am on a Sunday and left at 1:30 pm with the car I wanted customized the way I want. Came in at 11:30 am on a Sunday and left at 1:30 pm with the car I wanted customized the way I want. More

Very long day Our salesman, Ben, and Manny, our finance rep, were very knowledgeable and helpful in their areas of the transaction. Both of them took the time to ex Our salesman, Ben, and Manny, our finance rep, were very knowledgeable and helpful in their areas of the transaction. Both of them took the time to explain everything within their respective scopes and made sure to answer in detail any questions that came up, clarifying any confusion we had. There was, however, a lot of wasted time filling out preliminary paperwork just to begin to talk about a deal (apparently to ensure we were “serious buyers”). None of the other dealerships we had visited had required such paperwork to be filled out. We had also asked to come back the next day to finish up signatures, since it had been a long day and had gone late into the evening, but we received empty threats from Mel about selling the car, if we chose to do so. More

2017 Seinna transmissiom Thank you Bob and Luis for all your help in doing the warranty work on the transmission on my van. Was expecting this to be a major headache but you Thank you Bob and Luis for all your help in doing the warranty work on the transmission on my van. Was expecting this to be a major headache but you surprised my with your efficiency in providing a rental car, locating and installing a transmission. Thanks for everything. James Snyder More

Prompt, on-time, a little confused at desk My vehicle was received promptly. The service tech was unable to explain the purpose of the recall. Maybe it doesn't matter as long as I get it done My vehicle was received promptly. The service tech was unable to explain the purpose of the recall. Maybe it doesn't matter as long as I get it done. They finished the work ahead of schedule and the service tech was explaining the recall work and the 210,000 mile service. I told him that the car only has 36,000 miles and was only there for a recall. There was a mix-up in the paperwork that he couldn't explain. They checked the tires, pressures, and fluids for free. That is a real nice service. Other than the mix-up, he was polite and was trying hard, which I appreciate. These were minor things. Overall, the service was good and the employees were attentive. Note: I had to select an employee that I worked with in order to submit this review. I chose Brian Butcher, but I don't know who I actually worked with. I don't have the paperwork with me that says the guys name. More

Alternator Battery Died - overnight drop-off My Prius wouldn't start and couldn't be jumped so we had it towed to Maita on a Sunday afternoon and used the overnight drop box. I was immediately c My Prius wouldn't start and couldn't be jumped so we had it towed to Maita on a Sunday afternoon and used the overnight drop box. I was immediately contacted on Monday morning. The rep already knew that I had an appointment coming up in two weeks for a recall and asked me if I wanted to have it taken care of as well while the car was being looked at. I ended up needing to have the alternator battery replaced. All was done by 3pm on Monday and I picked up my car with plenty of time to spare at the end of the day. Thank you, Brian, for saving me a second service trip for the recall. :) More

Excellent customer service Great customer service Junko was quite thorough. Car is running better than ever. Love the Prius. Thinking of getting a new one as well. Thanks Great customer service Junko was quite thorough. Car is running better than ever. Love the Prius. Thinking of getting a new one as well. Thanks More

Customers service is awesome! Excellent customer service. Very friendly staff. Very well verse on their jobs. Very neat and very professional in their appearance I mean the staff t Excellent customer service. Very friendly staff. Very well verse on their jobs. Very neat and very professional in their appearance I mean the staff that I worked with and they’re very courteous as well. More

150,000 maintenense Tacoma 2006 Luis Mendez = great service. Promptly met me, reviewed what to expect from visit & ave. time. He recommended additional engine treatment, which I unde Luis Mendez = great service. Promptly met me, reviewed what to expect from visit & ave. time. He recommended additional engine treatment, which I understood and appreciated. More