Maita Toyota of Sacramento

Great service and friendly staff! I brought a Toyota 4Runner in to get a pre-purchase inspection. I worked with the service manager to get an in depth look at the car and figure out wh I brought a Toyota 4Runner in to get a pre-purchase inspection. I worked with the service manager to get an in depth look at the car and figure out what service it needed, if any. I ended up purchasing the vehicle with confidence it was in good shape based on the inspection and then had the vehicle serviced to get it into tip top shape. Service was performed in a timely manner and the staff was exceptionaly helpful and friendly throughout the whole process. I then drove the vehicle 2,000 miles to Chicago with no issues whatsoever! More

True professionals at Maita Everyone was so friendly and professional. I had a lot of work done on my car — over $4,000. I got great advice, customer service and all of the work Everyone was so friendly and professional. I had a lot of work done on my car — over $4,000. I got great advice, customer service and all of the work was high quality. I appreciate getting all of the parts so quickly and getting the work done on the date as estimated. Washing my car (and the engine too!) was really nice. I felt like I was getting a new car! Thanks for providing me a rental car. More

FAST.......FRIENDLY.....KNOWLEDGEABLE...... MARLON was very helpful and knowledgeable. The waiting room was comfortable and the wait time past quickly. Oh, yes, and the coffee was excellent! MARLON was very helpful and knowledgeable. The waiting room was comfortable and the wait time past quickly. Oh, yes, and the coffee was excellent! g More

Don't go here, horrible customerr service!! This place is a joke. They don’t stand behind there warranties or work. I had my clutch replaced over a year ago, as recommended by the dealer. Nothin This place is a joke. They don’t stand behind there warranties or work. I had my clutch replaced over a year ago, as recommended by the dealer. Nothing was wrong with my clutch I was just having my transmission serviced and they said now would be a good time to do the clutch because it’ll be much cheaper now that the transmission is dropped. Once again nothing was wrong with my old clutch, not a squeak, not a chirp no weird spongy feel nothing! I take my truck into Maita always, oil changes major repairs everything. I’ve had 2 major repairs and countless oil changes in the last year I’ve purchased over $6,000 dollars in repairs and parts. Wheel bearings, tranny 100,000 mile service and countless maintenance and oil change visit. All the loyalty and return visits mean nothing. Upon an oil change visit I inquired about a squeak my clutch was making. They verified it was my throw-out bearing. This was roughly 7,000 miles later after my new clutch was installed, so within their 1 year 12,000 mile warranty. After telling me it’s the throw-out bearing they then tell me that they don’t replace the bearings and if something was wrong with my clutch itself it’d be covered under warranty but since it’s not I’d be looking at another couple grand in repairs. After doing some research I’ve found out that every time you get a new clutch they replace all the soft parts including bearings as well as new pressure plate and resurfacing flywheel. Roughly 12,000 miles later the chirping and squeaking is driving me insane and I leave a review on google. They now proceed to tell me that they did replace the bearing but now it’s out of warranty there’s nothing that they could do and id have to pay out of pocket. They say if they drop the transmission and they find out I caused the bearing to go out that I’ll be liable for all charges. I’ve had my original clutch for 100,000 miles with nothing wrong so how would I cause this one to go bad! They don’t stand behind their warranties or work and customer service is nonexistent. Don’t go here!! After my first inquiry within the warranty range which they have documented they should understand I did everything I should have and try to make it right! As you can see all they comment back and say is “refer to our service manager for any concerns” and by the reviews that gets you nowhere! More

Service for Recall After receiving a letter alerting me to a serious recall for Tacoma rear leaf springs, I immediately contacted Maita Toyota. Initially, i was told th After receiving a letter alerting me to a serious recall for Tacoma rear leaf springs, I immediately contacted Maita Toyota. Initially, i was told that the kit was on back-order and that it may take as much as 6 weeks for it to arrive. Made sense, theres a lot of Tacomas out there. Well two weeks later the kit was in and I was scheduled to come in 2 days later. The gentleman that greeted me was professional and very personable. We chatted about work, my military past and the holidays. Made me feel very at ease. 6 hours later my truck was ready and the same gentleman was there to sign me out. I truly appreciated being treated like an old friend and definitely hope others will come to Maita Toyota for all their auto needs. THANKS MAITA!!! More

Service/maintenance Luis was my service helper. Super nice and patient. Answered all my questions and concerns. Great service and thanks for giving me a ride to and from Luis was my service helper. Super nice and patient. Answered all my questions and concerns. Great service and thanks for giving me a ride to and from home, so I didn't have to wait at the shop. That was really awesome. Thanks. More

Person knew what my car needed done. I had my oil changed in September and my air filters were okay. I went in for a free winter check up, knowing I needed windshield wipers, and probabl I had my oil changed in September and my air filters were okay. I went in for a free winter check up, knowing I needed windshield wipers, and probably new air filters at this time. Customer Service was excellent. Zack explained that my car needed fuel system clean due to mileage. I had a squeak when reversing and the mechanic was going to look at it, if viable, and check brakes again ( came in without appointment in early afternoon). Brought in book to read while they maintained my car. Squeak is gone and I feel I can drive my car safely on the roads. Zack is an excellent customer service rep. He explained the procedure my car needed and why I should have it done now due to mileage. My car was the last of the day, and he told me that next time I come in, they will change out the license plate light bulb; brakes are good, tires are in excellent shape, and I am good to drive in the winter months. More

Happy Highlander Days! Delighted with my new Toyota AWD hybrid Highlander and my experience with Maita Toyota. My mechanic Jim Olinger of IRC import repairs introduced me to Delighted with my new Toyota AWD hybrid Highlander and my experience with Maita Toyota. My mechanic Jim Olinger of IRC import repairs introduced me to salesman Mehdi Raza and I’ve been communicating with him for over a year - it was a respectful, no pressure experience where I felt I was a valued client who’s budget and needs were truly listened to! I have very limited time to handle personal business and Mehdi made sure my experience was expedited! I arrived at 9:30 am and was driving off the lot at 11:30 am. My time constraints were respected! I am a no nonsense Realtor who provides detail care of my clients and I received the same from Mehdi! Thank you. The car he chose for me - exceeded my expectations! More

Thank you so much! For getting me in and out . I didn't have an appointment and was in a hurry. Was done within 45 min.so grateful For getting me in and out . I didn't have an appointment and was in a hurry. Was done within 45 min.so grateful More

Predator Sales and an Incompetent Service Department. I have been in the mechanic service industry for almost 10 years now. Although I may be young, I am not an idiot. I was treated as such from the momen I have been in the mechanic service industry for almost 10 years now. Although I may be young, I am not an idiot. I was treated as such from the moment that I walked in the door. I sent an online application in for the exact car that i wanted. I received a call stating that i had been approved and should come into the showroom. Upon entering they tried to run me in circles and make me test drive that i was very adamant in the fact that i did not like any of these cars and knew which one from their inventory i was interested in. finally after 2 days and 8 hours of wasted time i had the keys to the car that i wanted. Then i started getting harassed from the salesman, Pedro, saying that i needed to get them my car insurance ASAP, even though i had already talked to the bank i was financing through and knew that i had plenty of time to get them the information needed. It came to light that Pedro had lied to me and only given me a week long temporary insurance, when i was promised 30 days. Pedro was harassing me to cover his own a**. Then, after just over two weeks of having the vehicle in my possession, the check engine light came on and the vehicle broke down on me. I was told to take it directly to the service department. I was once again sent in circles saying i needed approval, then that i need an appointment, then to just bring it in again. After my car had been checked in the service writers and managers decided to dodge my calls and not give me a straight answer. They continuously denied me a loaner vehicle, even though i made it apparent that their lack of ability was causing me to walk to and from work. I finally received a call saying my car was repaired and ready for pickup but they couldn't give me any causal parts or reason for my car breaking down, they also didnt have any proof of the repairs being done. The service manager, Marlon, did not have any information on my vehicle and said he would have to talk to the mechanic. I am a service writer myself and that is not how customer relations or business should be handled. I am still at this moment out of a vehicle and irate. I will make sure that no one i know is unfortunate enough to deal with this dealership. Horrible customer service, horrible sales department, and horrible service team. More