Maita Toyota of Sacramento

Highlander Purchase We just purchased our Highlander Limited with Dustin Clark and what a wonderful experience. My wife and I look at a car purchase as a 5 year event -- We just purchased our Highlander Limited with Dustin Clark and what a wonderful experience. My wife and I look at a car purchase as a 5 year event -- much like getting our teeth pulled. We visited 4 other dealerships and looked at a variety of different car brands--I have nothing negative to say about the visits with the other dealserhips, but I want to write about our most recent positive experience.. What I really appreciated from Dustin Clark and the crew at Maita Toyota were: 1.. Attentiveness 2. Knowledge about the car 3. True belief In their product (Toyota) and the dealership. 4. Honesty 5. Reliability. 6. Professionalism I was quite pleased to deal with Dustin from the process over questions we had regarding the car as well as the available options and comparisons to other available car brands. I was also quite pleased to see Dustin's enthusiasm for Toyota--as he had the Consumer Reports listed top brand for the Toyota Highlander as #1 -- (copy of the Consumer Reports 2016 list was right over his desk). He himself is a loyal Toyota owner and was quite blunt over the fact that he loved cars and dealing with people--He has been at the job for over 12 years -- which is pretty rare in this tough and competitive world of car sales. What also got me was his knowledge of the car and his willingness to get us a tremendously good deal. During our test drive, we asked about the Maita dealerships. Without skipping a beat, Dustin volunteered how he loved working for a family owned business and the Maita family commitment to cars and providing cars to people over the years. Dustin didn't sound contrived or sappy, but genuine that Dustin loved what he was doing, How could I NOT buy a car from this guy? Darrell, one of the sales managers went out of his way to be sure that our car buying experience was pleasurable and that we were taken care of, I as well appreciated Darrell's time and effort!!. Paul from Finance was professional and knowledgeable and had been at the business for 30+ years. This is the first time I have dealt with Maita -- but I feel that the employees were happy and that I in turn was taken care of. We closed the deal on a very late weekday. Despite being tired, they carried a professional demeanor and was tremendously patient. I highly recommend this dealership to my friends and family. After our car purchase, I received a follow up call for any questions and when I did call the dealership back -- there was a prompt answer by one of the receoptionsists. This is going to be the first time we will have owned a Toyota Highlander, and certainly in 5 years when it's my turn to get a new car, I will be looking forward to going back. More

Always awesome experience start to finish Medhi Raza is by far the best car salesman we have ever dealt with! He always is fast and efficient and get the exact car that I want. I have bought a Medhi Raza is by far the best car salesman we have ever dealt with! He always is fast and efficient and get the exact car that I want. I have bought a total of 6 cars from him in the last 10 years. More

Great experience Mehdi was awesome to work with. He helped me get the right car for the best price. Overall Mehdi was very informative about lease options and what car Mehdi was awesome to work with. He helped me get the right car for the best price. Overall Mehdi was very informative about lease options and what cars were available and got me into a Toyota Corolla set up like I wanted right color and options at the monthly payment I requested. I will definitely return to Maita when I need a new car and especially have Mehdi work with me again. More

Terrific experience! We had a wonderful experience with Jonny and David. Both were very easy to deal with. They made the no hassle transaction very pleasant. We drove f We had a wonderful experience with Jonny and David. Both were very easy to deal with. They made the no hassle transaction very pleasant. We drove from Fresno but it was worth the drive. Thank you Jonny and David! More

STOP the customer service! Bad Brakes vs no service! I leased a vehicle from this place and for the first six weeks I took it back for the bad brakes and annoying squeak. Every time I took it in they sai I leased a vehicle from this place and for the first six weeks I took it back for the bad brakes and annoying squeak. Every time I took it in they said they took it for a test ride and could not duplicate the issue. After the fourth time they told me to bring it back when it was squeaking and they would have the shop foreman ride with me. Sooooo, I did and they said there was no one to ride with me at the time I brought it back (11am). The fifth time I took it back I had a service advisor ride with me while the brakes were squeaking and he documented the issue for the shop and they still did not fix the brakes because by the time they got to the vehicle the brakes had cooled off and they could not duplicate the issue. So one last time I took the car in to get the brakes fixed while squeaking and the shop foreman said the vehicle brakes met specifications and I could take it to a third party shop for an inspection. I took the car to Econo Lube on Arden and Fulton that day and the rear pads were worn down to the sensor. It took the great guys at Econo Lube ten minutes or less to figure out what the shop technicians and shop foreman at Maita Toyota could not figure out in six weeks. To top this off, I drive the car for one full day of work (Monday 5/23/16) in the bay area and the car breaks down on the bridge. The car would not move and lost power near Treasure Island. Once again I got off the bridge and called Maita Toyota. I spoke to the salesman and the shop foreman who was very concerned about the car only. The shop foreman was seemed more sad that the vehicle was abandoned on the bridge after asking me if I was with the vehicle still on the bridge. The vehicle gets towed off the bridge and is in a tow yard in Oakland, CA. I live in Sacramento so I need a ride home. It is Thursday and Maita Toyota still provides the same crappy half star customer service. I talked to the sales manager on Monday and he is trying to figure out if the leasing company or the company the car is leased for will pay for the tow and storage. This whole fiasco cost me a lot of loss wages being unable to drive the car with the known issue because it was leased for rideshare however the lease payment is still due. WHAT WOULD YOU DO? More

Jonny was great! Loved buying a car from Jonny and Maita Toyota. Maita Toyota has a very large selection of cars on their lot to make sure we got exactly what we wante Loved buying a car from Jonny and Maita Toyota. Maita Toyota has a very large selection of cars on their lot to make sure we got exactly what we wanted. Jonny is a great manager also, he did not pressure us to buy but Maita Toyota offered us such an amazing price we couldn't say no. They are definitely looking out for the customer and want to make sure we are 100% satisfied when we left! Thank you Jonny and Maita Toyota! More

My dad was so happy with his new car Johnny was very nice and helpful when we buy our new car. Hope to purchase again with Johnny next Time. I'm looking for to buy my Highlander 2017, I'l Johnny was very nice and helpful when we buy our new car. Hope to purchase again with Johnny next Time. I'm looking for to buy my Highlander 2017, I'll come back to johnny More

Low key and no pressure Finally----- a salesperson who listens to the consumer! Aside from giving her multiple Chili Peppers, she was patient, understanding, and really ca Finally----- a salesperson who listens to the consumer! Aside from giving her multiple Chili Peppers, she was patient, understanding, and really cared about my needs as a consumer versus just a quick sale! I highly recommend Colette and Maita Toyota More