Maita Toyota - Service Center

Very Professional, knowledgeable and courteous. Very major repair since I've had my car since 2013. I do thank Maita Toyota for all the years, and this being the biggest repair, for your service. Very major repair since I've had my car since 2013. I do thank Maita Toyota for all the years, and this being the biggest repair, for your service. More

Staff were very friendly and I was informed of progress on repairing my vehicle. The free coffee bar was very welcome. on repairing my vehicle. The free coffee bar was very welcome. More

Overall, good experience when I arrived their computer system that the lady is trying to log into wasn’t working so that delayed a little bit system that the lady is trying to log into wasn’t working so that delayed a little bit More

The wait for the tire rotation was too long - one hour forty-five minutes. I don’t receive the discount coupons via mail or email prior to the maintenance. forty-five minutes. I don’t receive the discount coupons via mail or email prior to the maintenance. More

Thank you to everyone, when there are so many choices of Toyota dealerships- I feel great that I chose the right one with the right people. Toyota dealerships- I feel great that I chose the right one with the right people. More

Unprofessional staff. First they were trying to charge us a deductible ( which we told they we didn’t have one for that particular service). I have a 13year old daughter( First they were trying to charge us a deductible ( which we told they we didn’t have one for that particular service). I have a 13year old daughter( was at school), 3 year old daughter and a 2 year old, they were playing in the boat structure they have for kids that come in, we were there for hours, after which they starting playing with other children that were there. They will scream out of excitement which I kept asking them not to yell. The secretary yelled from across the room to “stop yelling, it’s a business”. It caught me off guard and didn’t say a word to her. The kids keep quiet, playing and yelled again. She came up to all the children and yelled at them to stop screaming. I looked at her and asked not to speak to my children unless yell at them. No other employee approached to help, I asked the gentleman helping us to remind her she is an employee and not to be yelling at no stranger kids. No other customer seemed bother for the few times the kids yelled, the building was loud from being busy. The secretary was louder and creating a ruckus with her yelling. More

great service,Bryce was very informative and explained everything to great detail.I was very impressed everything to great detail.I was very impressed More

Wait time is long. I waited about 4 1/2 hours and had to get up to ask what was going on. Keeping people waiting that long without a word should not happen. At them mos I waited about 4 1/2 hours and had to get up to ask what was going on. Keeping people waiting that long without a word should not happen. At them most your vehicle is still not worked on or its being worked on or it's almost complete. Spoke to a manager who referred me to front counter and never heard back from him. My vehicle was absolutely taken care and glad that it was taken care off. I will return but know if they have to fix a problem it takes hours. More

My service took the approximate of time that I was told it would take on the phone. it would take on the phone. More

Scheduled apt at 9:15, didn’t get out of there for 3 hours, didn’t rotate tires, didn’t read the notes I entered on the app when I booked service hours, didn’t rotate tires, didn’t read the notes I entered on the app when I booked service More