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Maita Toyota - Service Center

Sacramento, CA

3.9
3,898 Reviews

3,898 Reviews of Maita Toyota - Service Center

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July 16, 2021

It was a great experience. I got the Uber ride back. Service Representative was courteous and helpful. Writing this is harder than getting the service :-) More

by KAMLESH1966
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Mendez
Jul 30, 2021 -

Maita Toyota of Sacramento responded

Thank you so much for your positive feedback. Toyota is here to help. We appreciate you as our guest at Maita!

July 15, 2021

Waited 3 hrs for an oil change with ToyotaCare? Usually have good service with Maita, did not appreciate the wait time. Needs to be improved More

by feliciamae96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lisa
Jul 23, 2021 -

Maita Toyota of Sacramento responded

Thank you so much for your feedback. We are sorry you had a negative experience with our dealership. Thank you for bringing this to our attention.

July 15, 2021

My oil change appointment that was supposed to be about 1-1/2 hours was 3 hours. I went to lunch and No one called me that car was ready and to discuss problems with car. An issue I would’ve wanted address More

by KARENFILES6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Can’t remember their names but none of the above
Jul 23, 2021 -

Maita Toyota of Sacramento responded

Thank you so much for your feedback. We are sorry you had a negative experience with our dealership. Thank you for bringing this to our attention.

July 15, 2021

Completed service promptly & professionally. When I arrived I was helped quickly and friendly. Waiting room was clean and roomy. Service writer explained possible future worke completely More

by WA6VIU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Reloza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2021 -

Maita Toyota of Sacramento responded

Thank you so much for your positive feedback. Toyota is here to help. We appreciate you as our guest at Maita!

July 14, 2021

Many Thanks! Excellent & Courteous Servicing of Many Thanks! Excellent & Courteous Servicing of vehicle issue(s) as usual, & as handled by Service Adviser Junko Case & Technician Marco Roman, More

by CARAT1VLCSN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Reloza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marco Roman, Junko Case
Jul 30, 2021 -

Maita Toyota of Sacramento responded

Thank you so much for your positive feedback. Toyota is here to help. We appreciate you as our guest at Maita!

July 14, 2021

Without appointments, I dropped my car for maintenance, quick initiation, I went home, early afternoon finished. Great services. I love my Reliable Toyota Corolla. Thanks. More

by SAYOISERI1976
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee S.
Jul 30, 2021 -

Maita Toyota of Sacramento responded

Thank you so much for your positive feedback. Toyota is here to help. We appreciate you as our guest at Maita!

July 13, 2021

The service tech was very friendly and helpful. Lisa updated my info and carried on a friendly conversation at the same time. The time frame was reasonable for the time of day that I came More

by TBATES_65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa
Jul 13, 2021 -

Maita Toyota of Sacramento responded

Thank you so much for your positive feedback. Toyota is here to help. We appreciate you as our guest at Maita!

July 12, 2021

Great maintenance on our Rav4 and perfect feedback from Justin on future efforts to keep our vehicle in top shape. Thank you Maita and our team. More

by GARY.HEADLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Saephanh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2021 -

Maita Toyota of Sacramento responded

Thank you so much for your positive feedback. Toyota is here to help. We appreciate you as our guest at Maita!

July 12, 2021

I have had great service in the past. The last 2 visits have left me disappointed due to lack of communication from my Service Advisors. Approx. 6 hours (4:12 PM) after my car check in (10:11 AM, I arri More

by VIRBYMILAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karina Gonzalez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2021 -

Maita Toyota of Sacramento responded

Thank you so much for your positive feedback. Toyota is here to help. We appreciate you as our guest at Maita!

July 10, 2021

I would recommend it ONLY if they are willing to wait approximately 2 hours for a oil change. I was not happy with the wait. I never got my new sticker for my next oil change. More

by Patricia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan
Jul 13, 2021 -

Maita Toyota of Sacramento responded

Thank you so much for your positive feedback. Toyota is here to help. We appreciate you as our guest at Maita!

Jul 13, 2021 -

Patricia responded

No response about not getting my sticker for next oil change. Did you really read my comments?

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