Maita Toyota - Service Center

Made an appointment but it took too long-twice in a row I made an appointment and was told that I didn't have one. Called the dealership the next day and they confirmed there was an appointment. Was told I made an appointment and was told that I didn't have one. Called the dealership the next day and they confirmed there was an appointment. Was told specifically:"If you had made an appointment then we would've had you out of here in an hour and a half." When the answer was, "I had an appointment!" No response, just strange/crazy look given. Had to wait over two hours for my car and had a toddler with me...not fun especially when you had an appointment. They also used to shuttle you somewhere if you wanted to but they no longer have this service for service under four hours. We won't be back...we will start going to Folsom Toyota instead. I feel I should state that the time before this, my freezer bags that were in my trunk were ruined by blue fluid plus they weren't all there! Plus it took longer than anticipated plus my car was parked in the rain and while I struggled to get my children in the car seats in the rain, service technicians were laughing. Pretty sure at me because I was very upset and asked for help but got none because it was closing time. I called and left a message of complaint and I never received a call back that time. This time, I got a call back and "sorry" and "I'll talk to them." Pft. Gee, thanks. We gave you a second chance and you blew it. More

EXCELLENT SERVICE - Karina Gonzalez Karina is very knowledgeable and confident in information provided during my “walk in” appointment. She was excellent at explaining the process and ev Karina is very knowledgeable and confident in information provided during my “walk in” appointment. She was excellent at explaining the process and every aspect I would need to know as a customer. You should give her a raise! More

Service ok Service was fine but not outstanding. Took over 2 hours (with an appointment) to change the oil and check fluids and air pressure. Feel like pre-sched Service was fine but not outstanding. Took over 2 hours (with an appointment) to change the oil and check fluids and air pressure. Feel like pre-scheduled appointments shouldn't take that long to turn around basic service. An hour would be more reasonable. More

Great Service! Fast and friendly services every time! Had to go in to get a recall taken care of on my Prius and Maita Toyota took care of it and got me a lyft to an Fast and friendly services every time! Had to go in to get a recall taken care of on my Prius and Maita Toyota took care of it and got me a lyft to and from their shop. More

POOR SERVICE I received a coupon for an oil change and free brake inspection in the mail. I called, scheduled an appointment for an oil change, tire rotation and I received a coupon for an oil change and free brake inspection in the mail. I called, scheduled an appointment for an oil change, tire rotation and free brake inspection (the brake inspection was noted on the coupon). I arrived and presented my coupon and after some wait in the service bay and paperwork, I took a seat in the waiting area. Close to 4-hours later, after an extremely long wait, while paying my bill, I learned that my tire rotation had NOT been done! The tire rotation was extremely important to me and I was very disappointed that it had been overlooked and left incomplete! In addition, I found it concerning and distressing to sit and wait approximately three hours before receiving an initial update/notification as to why things were taking so long! As reluctant as I am to say it, the experience with Maita's customer service was very poor and indicated a complete lack of attention to detail! I left regretting I'd ever made the appointment! Needless to say, it's unlikely that I'll return, and I can't, in all good conscience, recommend Maita's Service Center to my friends or family! More

Great Angelo was professional and helpful. He was clear, communicative and personable. I am satisfied with the service I received. I will plan to bring my c Angelo was professional and helpful. He was clear, communicative and personable. I am satisfied with the service I received. I will plan to bring my car back when due for next service to work with Angelo and staff at Maita Toyota of Sac. More

Excellent service Everyone at Maita Toyota are professional and polite. As soon as the maintenance was done I received a text that my car was ready for pick up. Everyone at Maita Toyota are professional and polite. As soon as the maintenance was done I received a text that my car was ready for pick up. More

Excellent Service Marlon Nonog helped me get my car fixed. I have been assisted by him a few times in the past two years. He is always knowledgeable, friendly and trust Marlon Nonog helped me get my car fixed. I have been assisted by him a few times in the past two years. He is always knowledgeable, friendly and trustworthy. I am so glad I can get such excellent and reliable services at Maita. More

Excellent response to my needs and Service I needed a quick turnaround for my vehicle with Service needed including a repair. They stayed on schedule and meet all of my expectations as a Toyo I needed a quick turnaround for my vehicle with Service needed including a repair. They stayed on schedule and meet all of my expectations as a Toyota customer. More

Complete superb service Always attention to our current needs and getting job done swiftly and thoroughly. We are so fortunate to have Luis. Mendez looking out for us and ou Always attention to our current needs and getting job done swiftly and thoroughly. We are so fortunate to have Luis. Mendez looking out for us and our car. After checkout he even went above and beyond. Valet check out was busy. Luis went to lot, found my car, and personally drove it to me, because he knew I had a time deadline to meet. So thoughtful !! More