Maita Toyota - Service Center

Why make an Appointment? Arrived five minutes before my 10 am appointment and there were five cars in front of me. I was there for 2.5 hours for an oil change. Ridiculous. Arrived five minutes before my 10 am appointment and there were five cars in front of me. I was there for 2.5 hours for an oil change. Ridiculous. More

Definitely recommend I drove up to the dealership without an appointment for an oil change. I knew that it could be a while. I was greeted very warmly and was taken to t I drove up to the dealership without an appointment for an oil change. I knew that it could be a while. I was greeted very warmly and was taken to the desk for further details on the process. Everything was clearly explained and I was then offered a cup of coffee and a nice clean area to wait for my car. I could not believe it, but my car was done 30 minutes later. I knew I would probably wait for a while, especially if I didn't have an appointment, but the whole experience was just surprising and wonderful. More

Excellent service Everyone is very courteous and helpful including the person making the coffee. Priscilla Camacho explained what needed to be done on this visit and w Everyone is very courteous and helpful including the person making the coffee. Priscilla Camacho explained what needed to be done on this visit and what could wait for a few months. More

Wonderful service. Thank you. My maintenence light came on. I just bought my Toyota, Jaris the 28th of June and I couldn't understand why It came on. He took me in even though I My maintenence light came on. I just bought my Toyota, Jaris the 28th of June and I couldn't understand why It came on. He took me in even though I didn't have an appointment to check it out and it was a very busy that day. He was so very friendly and understanding and took the time to check it out. He's great and so was everyone else. Thank you for hiring such wonderful people. More

Fast and efficient Check in a little slow in the driveway, even with an appt., wait time. Service advisor very thorough with explanation of the days procedures and w Check in a little slow in the driveway, even with an appt., wait time. Service advisor very thorough with explanation of the days procedures and wait time less than promised. More

Service Great service all the time!, excellent service advisors do a great job. Well definitely recommend to all friends and family to visit that’s fine deal Great service all the time!, excellent service advisors do a great job. Well definitely recommend to all friends and family to visit that’s fine dealership. More

Made an appointment but it took too long-twice in a row I made an appointment and was told that I didn't have one. Called the dealership the next day and they confirmed there was an appointment. Was told I made an appointment and was told that I didn't have one. Called the dealership the next day and they confirmed there was an appointment. Was told specifically:"If you had made an appointment then we would've had you out of here in an hour and a half." When the answer was, "I had an appointment!" No response, just strange/crazy look given. Had to wait over two hours for my car and had a toddler with me...not fun especially when you had an appointment. They also used to shuttle you somewhere if you wanted to but they no longer have this service for service under four hours. We won't be back...we will start going to Folsom Toyota instead. I feel I should state that the time before this, my freezer bags that were in my trunk were ruined by blue fluid plus they weren't all there! Plus it took longer than anticipated plus my car was parked in the rain and while I struggled to get my children in the car seats in the rain, service technicians were laughing. Pretty sure at me because I was very upset and asked for help but got none because it was closing time. I called and left a message of complaint and I never received a call back that time. This time, I got a call back and "sorry" and "I'll talk to them." Pft. Gee, thanks. We gave you a second chance and you blew it. More

60,000 mileage maintenance service appt. Excellent service as always with courtesy, extra effort, and fine work done on time. I have had only good experiences with Maita. Recommend that inclu Excellent service as always with courtesy, extra effort, and fine work done on time. I have had only good experiences with Maita. Recommend that include some Prius cars in your rental fleet. More

Tacoma Service They did a great job with great customer service. Everyone was so friendly and nice. I would highly recommend using their services and also would us They did a great job with great customer service. Everyone was so friendly and nice. I would highly recommend using their services and also would use them again in the future! More

Great Angelo was professional and helpful. He was clear, communicative and personable. I am satisfied with the service I received. I will plan to bring my c Angelo was professional and helpful. He was clear, communicative and personable. I am satisfied with the service I received. I will plan to bring my car back when due for next service to work with Angelo and staff at Maita Toyota of Sac. More