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3,907 Reviews of Maita Toyota - Service Center
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June 24, 2018
A little disappointing Came in for an oil change & was informed that 2 of my filters that were just replaced 6 months ago, needed replacement again. I left without further r Came in for an oil change & was informed that 2 of my filters that were just replaced 6 months ago, needed replacement again. I left without further review of the filters due to not feeling well & called the following day & spoke with Marlin who stated that the wrong box was probably checked during the visual inspection & directed me to come in while he is working to have it rechecked & also stated that the filters shouldn’t need to be replaced yet. My concern is that if I had not have questioned the validity of the necessity of the replacement of filters, I could have been told I needed something I didn’t & been charged for something that was not necessary. This is the exact reason why I choose to come to the dealership instead of going anywhere else because, I expect a higher level of integrity when it comes to the service I pay for. This make me wonder, do I need to question all recommendations for service when I come to the dealership or was it an error? I am thankful that Marlin agreed with me that it’s probably not due to be replaced & to bring it in to be re-evaluated to give me peace of mind. More
by ROBERTAROSIER
Verified CustomerEmployees Worked With
Terrence Higgins, Marlon Nonog
June 24, 2018
Helpful and good work. Went to have my car windows tinted and they were helpful in answering my questions. The car looks good and no bubbles on the window tint. Went to have my car windows tinted and they were helpful in answering my questions. The car looks good and no bubbles on the window tint. More
by tasha513
Employees Worked With
Eddie Sanchez
June 23, 2018
Second visit for service, no complaints! Both of the times I've had to bring in my leased vehicle for regular service, I'd dealt with friendly and knowledgeable staff. Making an appointment Both of the times I've had to bring in my leased vehicle for regular service, I'd dealt with friendly and knowledgeable staff. Making an appointment online was super easy. Both times I was out of there in less than the expected time. More
by Alan U
Employees Worked With
June 23, 2018
Friendly, efficient service. Feel very confident about the service we receive. We appreciate how timely and efficiently our cars are serviced and if there ever is a problem or co Feel very confident about the service we receive. We appreciate how timely and efficiently our cars are serviced and if there ever is a problem or concern it is always taken care of. Very knowledgeable and professional employees. Thank you. More
by Pam T.
June 23, 2018
Horrible Just bought a Tacoma took in and for to noises told me that it was normal but said there was a noise that was abnormal and did nothing about it truck Just bought a Tacoma took in and for to noises told me that it was normal but said there was a noise that was abnormal and did nothing about it truck still does the same thing. Never go to made it Toyota again More
by T
June 22, 2018
4 runner service Service agent was great. I had mybfrint and rear brakes replaced. I felt the cost was a bit too high. My tires were rotated but. It balanced. I had Service agent was great. I had mybfrint and rear brakes replaced. I felt the cost was a bit too high. My tires were rotated but. It balanced. I had to take it somewhere else to get my tires balanced. That was a bummer it wasn’t completed with everything else. The service absent notified me it wasn’t completed. I was also on a tight time line More
by JJSSCRUFFY
Employees Worked With
Bob Picchi
June 22, 2018
85k service When my children and I arrived all the lines were long. We drove into line 2 as per instructed when I made my 10:40am appt. We were out of the car When my children and I arrived all the lines were long. We drove into line 2 as per instructed when I made my 10:40am appt. We were out of the car within minutes and working at the counter with Eddy who was extremely friendly and very professional. My kids enjoyed some complimentary donuts and then we had some healthier snacks while we waited. My kids like playing on the ship and watching all the exotic fish in the tank. The time passes quickly, which we all appreciate! More
by S.Crowell
Employees Worked With
Eddie Sanchez
June 22, 2018
Respectful They are always respectful of my time. I make an appointment and they get me in right away, which I appreciate. Staff is always polite and courteous. They are always respectful of my time. I make an appointment and they get me in right away, which I appreciate. Staff is always polite and courteous. More
by JGCORBIN53
Employees Worked With
Gloria, Timothy Oldridge
June 22, 2018
Service guys at desk could use some help The guy that checked me in at the car was fabulous! However, I can’t remember his name. The service gentleman behind the counter could use a little The guy that checked me in at the car was fabulous! However, I can’t remember his name. The service gentleman behind the counter could use a little bit of help though. He wasn’t rude by any means. He just didn’t have that ”Go the extra mile feel” and he needs to listen better. When I first checked in I made some statements about the way the car felt and I could tell he wasn’t really hearing what I was saying. He was more going down a checklist and following that list. One thing I could’ve done as a customer was follow along on the computer screen that I could see and was facing me. However, for whatever reason I didn’t notice this. So, it might be good customer service just for the representative to say “hey, there is a screen right in front of you how about you follow along and make sure I’m getting this right?” So, in the end I had to come back and address the issues that I had voiced to him before and he didn’t hear. Plus, my check engine light was never turned off after the repairs were done. I came back a second time and felt a little bit like I had to coerce the representative in to helping me. He then helped me by getting a mechanic to do a drive along with me. This is where my experience changed! Justin was the mechanic that helped me and he was great. He listened to my words and told me what he thought was the problem and I really felt heard at this point. I ended up not having to leave my car simply because of the drive along with Justin. However, my check engine light is still on because with all the other things going on we all forgot to get it turned off! In the end Justin was fabulous! More
by MONICA7307
Employees Worked With
Asking the customer to remember the name is strange unless you make a point to have them introduce themselves clearly., Bob Sigston
June 22, 2018
Nobody really seemed to know what was going on No one seemed to know what anyone was bringing their vehicle in for. I had an appointment but, nothing was written up in the notes so, check in took No one seemed to know what anyone was bringing their vehicle in for. I had an appointment but, nothing was written up in the notes so, check in took a long time. When I returned for my vehicle, it hadn't been washed and the Valet couldn't figure out which keys belonged to which vehicle. They told me a plethora of things were wrong with my vehicle and estimated $1500.00 worth of repairs. My boyfriend, a master mechanic, priced the parts for a fraction of the cost and the labor time was half of what Toyota estimated. It was not a good experience and I will likely not go back. Junko Case was nice. More
by SHMOOMOO2
Employees Worked With
Junko Case
