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3,905 Reviews of Maita Toyota - Service Center
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June 04, 2018
3 1/2 Hour Oil Change My recent experience at Maita service center was extremely disappointing. I came in for a courtesy oil change for which I had an appointment. This a My recent experience at Maita service center was extremely disappointing. I came in for a courtesy oil change for which I had an appointment. This appointment was confirmed by the service center and I showed up 10 minutes ahead of my scheduled appointment. I was told that the entire service would take 1 hour. After 2 hours of waiting, I had to hunt down my service manager to be told that they were waiting on a part (the oil filter). Given that I had made an appointment for this service it would be understandable to assume that this part would have been acquired ahead of said service. I was told it would be about another hour. I did not drive off the lot for another 90 minutes. While they did comp me with another free oil change, this degree of poor service is unacceptable and I am contemplating whether or not I want to capitalize on another “free” oil change as I don’t want to kill another day. The least they could have done was offer me some coffee or something complimentary from their snack bar. More
by CSYMKO
Verified CustomerEmployees Worked With
Marlon Nonog
June 04, 2018
Excellent, quick service I always come to Maita for service on my older Prius. They are always friendly and helpful, and get the job done right and quickly. I always come to Maita for service on my older Prius. They are always friendly and helpful, and get the job done right and quickly. More
by BeeJaa
Employees Worked With
Eddie Sanchez
June 03, 2018
I Felt Invisible When I pulled into the appointment lane [for my scheduled appointment], the attendant (and there was a young man stationed beside my car - at a makesh When I pulled into the appointment lane [for my scheduled appointment], the attendant (and there was a young man stationed beside my car - at a makeshift podium/desk) did not acknowledge, greet, approach, or assist me. I lingered a bit; yet, still, I was not assisted. I decided to go inside... I had to initiate greetings with the first individual I could make eye contact with. Needless to say, I was not greeted by a single Toyota employee / servicemen(women) even though several of them looked my way. A number of them were not even occupied. Disappointing "service" that I will not be returning for in the future. Little courtesies go a long way. More
by AMZGRC
Employees Worked With
T. Higgins; Ziarmal; Lou[i]sa
June 02, 2018
Service Appointment Staff were very helpful in getting car serviced. Kept me informed on status of service, explaining clearly what was being done. Very friendly and prof Staff were very helpful in getting car serviced. Kept me informed on status of service, explaining clearly what was being done. Very friendly and professional. More
by WAYB
Employees Worked With
Bethany Arntzen-Garcia
June 01, 2018
Convenience over costs Great customer service, but the cost of parts and labor is through the roof. Wish they offered coupons on the spot like other shops. Marlon was great Great customer service, but the cost of parts and labor is through the roof. Wish they offered coupons on the spot like other shops. Marlon was great in telling me the costs up front and providing an Uber to and from work. More
by Jp3556
Employees Worked With
Marlon Nonog
June 01, 2018
Maita Toyota service experience Steve Morris, Lee, and Bob Pitchi are very professional in greeting, providing information, advises, feedbacks, and recommendations. I have done a few Steve Morris, Lee, and Bob Pitchi are very professional in greeting, providing information, advises, feedbacks, and recommendations. I have done a few services with steve, two recalls with Lee, and one CSP with Bob. I'm really happy and highly recommend all Toyota Owners to do business with them More
by Nhanboss
June 01, 2018
better care of belongings. I was pleased that my truck ac was fixed but the disarray that my truck interior was in was unacceptable. My glove box items looked like they were ut I was pleased that my truck ac was fixed but the disarray that my truck interior was in was unacceptable. My glove box items looked like they were utterly thrown back in. I would suggest in the future if items are removed from a storage area that they are placed in a bag and returned in the bag so as not to just throw the items back in, especially the glove box. Very unsettling. This is not the first time either. To check the cabin filter you have to remove the glove box. It seems like it could be done with more care. More
by Kevin,
Employees Worked With
Mark Hylton
June 01, 2018
Excellent Service - As Usual I save been going to Maita Toyota for service on my Prius since it was new in 2012 - first under warranty and now out of warranty. I appreciate that I save been going to Maita Toyota for service on my Prius since it was new in 2012 - first under warranty and now out of warranty. I appreciate that they remind me when service is due. It is easy to schedule online. The guy that starts the process - Art - is unfailingly friendly and efficient. Even though I always choose an afternoon appointment because of my work schedule, i find the wait time totally reasonable. The waiting room is pleasant and the service people are also friendly and efficient. My only suggestion is to bring back the car wash ... I really miss that. I would be willing to may a small fee for an exterior carwash that would save me a trip to another carwash. More
by User-d4def86e14
Employees Worked With
Art and Terrance
June 01, 2018
Best overall experience. Large comfortable waiting area, and believe me the dealership is busy, and you will wait so be prepared. And the wait and the drive will be worth it. Large comfortable waiting area, and believe me the dealership is busy, and you will wait so be prepared. And the wait and the drive will be worth it. More
by RPARI88067
Employees Worked With
Eddie Sanchez
June 01, 2018
Great Customer Service Brian from service helped me. He helped me with my 2005 Toyota 4Runner. I highly recommend them. Ask for Brian when you go to service Brian from service helped me. He helped me with my 2005 Toyota 4Runner. I highly recommend them. Ask for Brian when you go to service More
by INFO59
Employees Worked With
Brian Butcher
