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Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.2
2,930 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 2,930 reviews

February 06, 2024

Horrible customer service from the shop foreman speaking down to customers as if they are children and like to bring their cars to the shop for fun. More

by STEVEN_C_ROOKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Feb 09, 2024 -

Mall of Georgia Ford responded

Hi Steven, thank you for sharing your feedback. We apologize for any negative experience you had with our team. We take customer service seriously and will address this issue internally. Your input helps us improve, and we hope to have the chance to serve you better in the future.

Helpful
February 04, 2024

love shuttle service , thank you. really appreciate service specials and coupons. good commuicaton from all. More

by gcontini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service
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Feb 13, 2024 -

Mall of Georgia Ford responded

Hi there, Thank you for your review. We are pleased to know that our team provided you with great service. Thank you for your kind words and patronage. Please visit us again for all of your vehicle needs.

Helpful
January 30, 2024

Great service and not pushy at all. The truck I purchased has been great and very happy with it. More

by Andrew
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marq
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Jan 30, 2024 -

Mall of Georgia Ford responded

Hi Andrew, Thank you for your review. We are so happy to hear you had a great purchasing experience with our team! We truly appreciate your kind words and patronage. Please visit us again for all of your vehicle needs. Enjoy your new truck!

Helpful
January 29, 2024

Alan and crew were so helpful and knowledgeable. They made the process seamless from beginning to end. More

by Claude Dragu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan in service
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Jan 30, 2024 -

Mall of Georgia Ford responded

Hi Claude, Thank you for your review. We are so pleased to hear Alan and our team provided you with excellent service. Thank you for your kind words and patronage. We look forward to working with you again!

Helpful
January 25, 2024

Mr Darren and Mr Howard were great to work with. Mr "Samir" was our first call and said we would be taken care of. He was right. Everyone we ran into was pleasant, smiling, and asked if we needed More

by J T
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mr Samir
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Jan 26, 2024 -

Mall of Georgia Ford responded

Hi J T, Thank you for your review. We are so happy to hear that Samir, Darren and Howard provided you with excellent service. We so appreciate your kind words and patronage. We look forward to working with you again!

Helpful
January 20, 2024

Easy drop off and pick up. Warranty work was quickly done. I liked the ride service, it’s way faster than waiting for a driver More

by Johnamadon3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Greene
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Jan 23, 2024 -

Mall of Georgia Ford responded

Hi there, Thank you for your review. We are so happy to hear that our team provided you with great service. We appreciate your kind words and patronage. Please visit us again for all of your auto needs.

Helpful
January 20, 2024

Was very pleased with the process. Honest and transparent pricing and no high pressure techniques. I knew what I wanted and was available here and was the quickest and most straight fo More

by Doug
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andre
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Jan 23, 2024 -

Mall of Georgia Ford responded

Hi there, Thank you for your review. We are so happy to hear that our team provided you with great service. We appreciate your kind words and patronage. Please visit us again for all of your auto needs.

Helpful
January 19, 2024

Mall of Georgia Ford was awesome when we bought our Explorer. The sales people are not high pressure and all our questions were answered. More

by aliciaday01
Recommend Dealer
Yes
Employees Worked With
Herbert Michael,Carter Wilson
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Helpful
January 19, 2024

Quick and complete service. Alex is a great advisor with a great personality. Keep up the good work. More

by ECAMPBELL10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex in service
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Jan 19, 2024 -

Mall of Georgia Ford responded

Hi there, Thank you for your review. We appreciate your kind words. We are thrilled to hear Alex provided you with great service. We look forward to seeing you again.

Helpful
January 18, 2024

They only cre to help when they can get more money out of you. Before that, you are treated like crap. In their eyes, you are problem. More

by peru930
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Carter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2024 -

Mall of Georgia Ford responded

Hi there, We are so sorry about your experience. We strive to provide excellent service and experiences for all of our customers. Please reach out to dteodor@vtaig.com with your concerns. Thank you.

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