Mall of Georgia Ford

Very nice people clean waiting area and very spacious. Very easy to enter and exit. I would definitely recommend this dealership to my friends and family. Very easy to enter and exit. I would definitely recommend this dealership to my friends and family. More

Adrian was very kind and helpful throughout the process. We never felt rushed or pressured to purchase. He took his time to show many details of the vehicle and we felt confident in our purchase. Thanks! We never felt rushed or pressured to purchase. He took his time to show many details of the vehicle and we felt confident in our purchase. Thanks! More

Wonderful service here. They are clear and get ya in and out. My SUV always comes back better than before. Highly recommend coming here to handle your service needs out. My SUV always comes back better than before. Highly recommend coming here to handle your service needs More

No communication, did not return calls despite me leaving messages. The dealership drove my car 30 miles to diagnose a minor squeak, which they did not hear. messages. The dealership drove my car 30 miles to diagnose a minor squeak, which they did not hear. More

Service department was friendly and courteous, went in for an oil change without an appointment, and they delivered in less time that expected. Great service for an oil change without an appointment, and they delivered in less time that expected. Great service More

Exceptional service. Alan and Brian went out of their way to make sure everything was taken care of, including me. It was a pleasure working with them. way to make sure everything was taken care of, including me. It was a pleasure working with them. More

I had an appt and dropped off my vehicle for work that would take 3 to 4 hours. I walked to some nearby stores rather than wait in the lobby the whole time. When I returned 3 hours later I find that my ve would take 3 to 4 hours. I walked to some nearby stores rather than wait in the lobby the whole time. When I returned 3 hours later I find that my vehicle was yet to be worked on because I was not waiting in the lobby. The rep did expedite the work and 2 hours later I was able to drive 3 hours home. So what is the purpose for an appointment if you will not work on the vehicle unless you are standing there. I have purchased 3 of my last Ford vehicles from this dealership and had been happy with the service until I had this experience. I drove 3 hours from NC to have the work done and had these delays because I did not wait in the lobby. Someone needs to change the policy and give preference to appointments because that is a customer that has planned out the experience. More

I had ordered a mustang Mach e and they were terrible working with me on a trade!! The sales manager was very dishonest!! They kept trying to give me my refund back. I was not happy! The sales man was ni working with me on a trade!! The sales manager was very dishonest!! They kept trying to give me my refund back. I was not happy! The sales man was nice enough. It was NOT a happy experience! I got my car and got out of there!! I had to set up everything at home!! Susan Bagley More

As always top notch customer service and friendly staff. Highly recommended the service department ask for Marilyn. The coffee is always fresh and delicious. J Highly recommended the service department ask for Marilyn. The coffee is always fresh and delicious. J More

This service center is struggling. Techs troubleshot my truck for two weeks before directing me to another service center for parts. I’d call for an update and wouldn’t hear back from a rep for 24hrs. They truck for two weeks before directing me to another service center for parts. I’d call for an update and wouldn’t hear back from a rep for 24hrs. They may be capable of handling oil changes with no issues but their workflow with more technical issues needs to improve. More