Mall of Georgia Ford

Awful help. I needed new brakes after buying a used 2017 car from them and they assured me the brakes were fine. After taking it to 2 different mechanics both said they needed replaced like yesterday. So af car from them and they assured me the brakes were fine. After taking it to 2 different mechanics both said they needed replaced like yesterday. So after calling the dealership with this info they just flat out said they weren’t going to do anything about it. More

Bob was amazing! He stayed in touch about our problem. He was helpful with our rental car. Our car was back in great shape the next day. Highly recommend Bob! was helpful with our rental car. Our car was back in great shape the next day. Highly recommend Bob! More

Not sure if they did finally get it right. Have to wait and see. As far as losing a star, no one is perfect, but they were close. and see. As far as losing a star, no one is perfect, but they were close. More

Bob is always helpful in getting me in and out when I head to the service dept. The service dept is top notch in customer service. head to the service dept. The service dept is top notch in customer service. More

Great service and Great Service Advisor AKA Steven. The quality of work was superior and they provided service to and from my house. The warranty on the battery could have been a little better but all is quality of work was superior and they provided service to and from my house. The warranty on the battery could have been a little better but all is good. More

My service appointment was quick and easy. I was in and out in 45 minutes. I love my 2021 Ford Ranger, I am very happy to have purchased it at Mall of Goergia Ford. out in 45 minutes. I love my 2021 Ford Ranger, I am very happy to have purchased it at Mall of Goergia Ford. More

Top notch experience from sales to financing to delivery of our new Expedition. After lots of research talking to many dealerships, Mall of Georgia not only provided excellent care, but also negotiated an a of our new Expedition. After lots of research talking to many dealerships, Mall of Georgia not only provided excellent care, but also negotiated an amazing price. Professional Service and great price! Highly recommend Mall if Georgia Ford More

Got me in early... service was reasonable price and my service manager Bob was awesome .... pricing was reasonable ... but it was the extra done by bob service manager Bob was awesome .... pricing was reasonable ... but it was the extra done by bob More

If your car is new they can help you, if it is an oil change or alignment they are specialists ... but if your Ford is a challenge, 7 years old or more, they will be complicated with bad diagnoses, bad r change or alignment they are specialists ... but if your Ford is a challenge, 7 years old or more, they will be complicated with bad diagnoses, bad repairs, they will not find the root cause of the problem, they will conveniently blame and insult your car (ignoring that they themselves built "that garbage") and they will only care if you pay a fortune, do not receive a guarantee, repeat payments for more bad diagnoses and more bad repairs and of course, close the mouth ... because they are Ford. My specific case: I came for a characteristic sound of a damage in the front end bearings of my 2013 Ford Escape Titanium 2.0L, a noise that seems when turning the steering completely to the left or right at low speeds and after its erroneous and consequent diagnoses wrong repairs, whole days without my vehicle and $ 5,575.36 in payments, the noise remains the same !!! The Ford of Mall of Georgia “Auto Repair” its Certified Technician and its Manager were vastly exceeded in their capabilities due to a minor mechanical problem !!! worst of all, there is no guarantee for their mistakes and bad decisions ... they don't know that word ... on the contrary, they blame the car for being "old and rusty" they demand more money to continue erring in diagnoses !!! or go elsewhere with your problem ... I forgot to report that Mr. Oliver Starling, Director of Service, does not recognize the discount coupons that Ford sends to our doors, for the, 10% on "any service or repair" does not include labor! and adds to the coupon a condition that it does not have, it is only for invoices of $ 1,000 or less, then then to invoices of 5.575.36 it does not apply !!! Incredible!!! That's a biased interpretation to say the least. In any case, I recommend what I will do from today, look for alternatives in less spectacular but more respectful workshops for the client. Very very very Disappointed. More

Amazing and awesome experience. Definitely would buy from them again. My visit was incredible. They made the deal painless and I was surprised at how quick they were. them again. My visit was incredible. They made the deal painless and I was surprised at how quick they were. More