Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.1
3,434 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
Contact Dealership

4525 Nelson Brogdon Blvd

Buford, GA

30518

Directions

By Type

Showing 3,434 reviews

January 23, 2025

I love the incredible customer service that I receive here every time. They are the best! More

by Helix 88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2025 -

Mall of Georgia Ford responded

Thank you for the wonderful review! We’re so glad to hear that you consistently receive incredible customer service. Your satisfaction is our priority, and we truly appreciate your kind words. We look forward to continuing to serve you in the future!

January 22, 2025

Disappointed that having the recommended transmission flush and fill created the transmission issue but glad it was able to be resolved. Also glad it was under warranty and I was given a loaner vehicle. More

by Frank Powell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donny in the Service Department
Report | Print
Jan 23, 2025 -

Mall of Georgia Ford responded

Thank you for your honest feedback and for taking the time to share your experience. We're relieved that the problem was resolved under warranty and that we were able to provide you with a loaner vehicle during the repair. Your satisfaction is our top priority, and we appreciate your patience and understanding throughout this process. We hope to continue serving you and ensuring your future experiences with us are smoother and more positive.

January 22, 2025

Took truck in for 3 items: 1) oil change and tire rotation; 2) recall for a software update; 3) address an issue with my only 1 year old new truck and battery drains forcing it to a “deep sleep”. Th More

by dave.lohrmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Report | Print
Jan 23, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your feedback. We’re sorry to hear about your frustration with the battery issue on your truck. Your concerns are important to us, and we want to ensure they’re properly addressed. Please reach out to Scott Tackabury at Stackabury@vtaig.com so we can take a closer look into this matter and work toward a resolution for you.

January 22, 2025

I had to bring truck back a second time and charge more it should have been on first trip More

by markbrumbalow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cason
Report | Print
Jan 23, 2025 -

Mall of Georgia Ford responded

Thank you for your review. We appreciate your feedback and apologize for the inconvenience of having to return a second time. Your time is valuable to us, and we strive to provide efficient service. If you’d like to discuss your experience further, please don’t hesitate to reach out so we can address any remaining concerns.

January 21, 2025

I recently had the pleasure of purchasing a car from Mall of Georgia Ford, and I couldn't be happier with the experience. Derick, my salesperson, was incredibly helpful and attentive throughout the entire p More

by Antojspam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derick
Report | Print
Jan 22, 2025 -

Mall of Georgia Ford responded

Thank you so much for sharing your wonderful experience! We’re delighted to hear that Derick provided such attentive and helpful service throughout your car-buying journey. Listening to your needs and ensuring a smooth negotiation process is exactly the level of care we strive for, and it’s fantastic to know Derick exceeded your expectations. Your recommendation means the world to us, and we’ll be sure to share your kind words with Derick and the rest of our team. Enjoy your new car, and please don’t hesitate to reach out if there’s anything we can assist you with in the future. Thank you again for choosing Mall of Georgia Ford!

January 20, 2025

The salesman Patrick did an excellent job. He is very knowledgeable and responsive. I would recommend him to anyone looking to purchase a new Ford More

by kenmcgough54
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Mayhue
Report | Print
Jan 22, 2025 -

Mall of Georgia Ford responded

Thank you for your review! We're thrilled to hear that Patrick provided you with excellent service and showcased his knowledge and responsiveness. Recommendations like yours mean a lot to us, and we’re glad Patrick made your experience a positive one. We appreciate your support and hope to assist you again in the future!

January 20, 2025

Great upfront pricing, very professional and transparent One of the best dealerships I’ve dealt with in a while More

by kermit.2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2025 -

Mall of Georgia Ford responded

Thank you for your fantastic feedback! We’re so pleased to hear that you appreciated our upfront pricing, professionalism, and transparency. It’s our goal to make every customer’s experience as smooth and positive as possible, and we’re honored to be considered one of the best dealerships you’ve worked with. We look forward to serving you again in the future. Thank you for choosing us!

January 19, 2025

Customer service representative and financial associate were both very helpful and professional. Service time was also reasonable. More

by JPHARSHAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2025 -

Mall of Georgia Ford responded

Thank you for your feedback! We’re delighted to hear that both our customer service representative and financial associate provided helpful and professional assistance. It’s also great to know the service time met your expectations. We look forward to serving you again in the future!

January 19, 2025

Worst service ever. I bought three vehicles from this dealership recently, but never again because the service center is so awful. More

by kkhashan88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve from service
Report | Print
Jan 22, 2025 -

Mall of Georgia Ford responded

We sincerely regret hearing about your dissatisfaction with our service center, especially as a loyal customer who has purchased three vehicles from us. Your experience is far from the standard we strive to provide. Please contact Scott Tackabury at Stackabury@vtaig.com so we can address your concerns directly and work toward a resolution. We appreciate your feedback and hope to restore your confidence in our dealership.

January 19, 2025

It was a great experience for the the service and the customer service , we will definitely come back More

by EMAN_TS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve shank
Report | Print
Jan 22, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your positive experience! We're thrilled to hear that you were pleased with both the service and the customer care you received. It's wonderful to know we’ve earned your trust, and we look forward to welcoming you back in the future!

1
...
17
18
19
...
344