Mall of Georgia Ford

I appreciate my advisory keeping me caught up on the statues on my vehicles. Thanks statues on my vehicles. Thanks More

Made an appointment for an oil leak and to do my 50,000 service for a Saturday morning. Dropped my truck off Friday afternoon with the service advisor. I called Saturday morning to ask about status of service for a Saturday morning. Dropped my truck off Friday afternoon with the service advisor. I called Saturday morning to ask about status of the oil leak and was told that they don’t do that on saturdays. Nowhere did they mention that - or tell me that. Awful service. More

The sales and management team for sales are top notch. However the service department is like jiffy lube. Money. Money. In a hurry and No regards for customer service. However the service department is like jiffy lube. Money. Money. In a hurry and No regards for customer service. More

Bad experience! Replace transmission the service manager (Matt) used the bait and switch sales technique. Compared a local transmission business price vs Ford dealership price which was a better price to g (Matt) used the bait and switch sales technique. Compared a local transmission business price vs Ford dealership price which was a better price to get a lower price from Ford dealership. Matt matched the price and stated the transmission had a lifetime warranty. The local transmission shop could not match the lifetime warranty. I'm not a mechanical person who knows about transmissions. I spoke with my close friend who is very knowledgeable about transmissions and had two transmissions replaced in his own vehicles. He recommended going with the Ford dealership "only due to the lifetime warranty." I was called when the transmission arrived at the dealership (arrived within 1-2 weeks). Many unexplained delays by the service sales person and he raised the price up to the original quote after some additional parts were needed. "The service mangers are sales people who are on commission based on revenue they make in the service department." You can Google this information. I called the general manager of service about the delays and the increase in price. I told the general manager it was a bait and switch and the delays were unacceptable. He stated "the sales person don't use" that technique in the service department. He was going to investigate and call me back---he never called me again. Lastly, I went to pick the vehicle and once I paid the invoice, the service salesperson said the warranty was only for 3 years and I believe a 100,000 miles. Another bait and switch.....I'll never use this ford dealership again!! This dealership only cares about the bottom line, they don't care about customer service. More

Exceeded my expectations. Fair, quick, and I felt like they had my best interest. They even washed my truck! they had my best interest. They even washed my truck! More

Service is slow and repairs do not get fixed properly. Brought F-150 in with oil leak after service appt and was told there was no problem. Still have oil leak. I don’t have the time to wait on the servic Brought F-150 in with oil leak after service appt and was told there was no problem. Still have oil leak. I don’t have the time to wait on the service and repairs to get done and then return the vehicle again. More

The service area is very clean and I never have to wait long. The service writers know the vehicles and treat me with respect. Work is done as scheduled long. The service writers know the vehicles and treat me with respect. Work is done as scheduled More

In and out super speedy service took no time at all with friendly staff to go with it friendly staff to go with it More

It took a while, but after we got to the right service technician he was able to diagnose the problem and fix it to our satisfaction. technician he was able to diagnose the problem and fix it to our satisfaction. More

Very friendly and helpful. They were able to fix my truck in a reasonable amount of time! in a reasonable amount of time! More