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Mall of Georgia Ford

Buford, GA

4.1
3,450 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 3,450 reviews

September 19, 2021

Mall of Georgia ford … honestly i have only had one issue. I have written a review before. And they said contact this email about your issue and we can talk… its been 1 year and i havent heard anything More

by John.M
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John,
Sep 21, 2021 -

Mall of Georgia Ford responded

Hi John.M, thank you for your feedback. We're sorry to hear about your experience and want to reassure you that we take your concerns and communicative efforts very seriously. We understand your frustration and would like to continue this conversation with you to see if there's anything we can do to mend things with you and fully address all of your issues/concerns. If you will please reach out to Mr. Alan Greene at AGreene@MOGF.com, we promise you will hear back and receive our full customer care to address this.

September 19, 2021

Jordan Lee was my sales associate and he was great from beginning to end. I felt like he was a friend that was just helping me make my decision. I even got to do an extended test drive with the car while I More

by amd0382
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Lee
Sep 20, 2021 -

Mall of Georgia Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

September 18, 2021

Best Ford service in Atlanta Strive for making the Best Ford service in Atlanta Strive for making the experience less stressful and simple Schedule was met More

by sjkuz55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt in service and Andrew in customer service , Gene Diehm
Sep 20, 2021 -

Mall of Georgia Ford responded

Thank you for your positive feedback, from all of us here at Mall of Georgia Ford!

September 16, 2021

Easy to make appointments. Fast getting in and out. . Appreciate the friendly service. Having a minimum amount of words required discourages me from filling out survey More

by STEPHANIE.ARAUJO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maralyn
Sep 17, 2021 -

Mall of Georgia Ford responded

Thank you for your positive feedback!

September 15, 2021

Honest and timely serviceService writer was excellent Honest and timely service Service writer was excellent at explaining the situation and required repairs More

by JOEL.PALMER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2021 -

Mall of Georgia Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

September 14, 2021

Always prompt, courteous, professional when I’ve had service work done. Keep me informed as well More

by STEVESUECOOK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt in service
Sep 15, 2021 -

Mall of Georgia Ford responded

Thank you for your positive feedback, from all of us here at Mall of Georgia Ford!

September 12, 2021

Service rep was rude. Did not want to engage in 2 party conversation. Kept talking over me when I was trying to respond to him. His only interest was telling me how much money it would cost. I took my b More

by actionandy
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't remember
Sep 21, 2021 -

Mall of Georgia Ford responded

Hi actionandy, we are always looking to improve our team and raise the bar for our team and greatly appreciate your bringing this matter to our attention. We understand your frustration and would like to see if there's anything we can to do remedy this matter and earn back your business. If you will please reach out to Mr. Alan Greene at AGreene@MOGF.com, we would love continue this conversation with you.

September 12, 2021

Great experience! Finance department slow but other than that it was good. They communicated and made sure, I got what I wanted and needed. Thanks More

by Bawse
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh
Sep 13, 2021 -

Mall of Georgia Ford responded

Thank you for your positive feedback!

September 11, 2021

Great Xperia car at Mall of Georgia Ford! Jordan in sales was excellent and made the experience great. My first Ford purchase and will t be the last. Andrew Mullinex is also someone to call out. He h More

by BEYER21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Lee
Sep 13, 2021 -

Mall of Georgia Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

September 09, 2021

Great communications And took care of everything. Very consistent in my experiences and I have been going there for years. I have bought 5 trucks from them in the past More

by melanielroberts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene Diehm
Sep 10, 2021 -

Mall of Georgia Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

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