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Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.2
2,920 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 2,920 reviews

December 01, 2023

Although I thought my sales rep did a great job, I had bought a used Ford vehicle there and it had issues before I drove it off the lot. I was assured it would get taken care of after my purchase. I to More

by Jordan.Leopold0425
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Lionel
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Dec 06, 2023 -

Mall of Georgia Ford responded

Hi Jordan, thank you for sharing your experience. We apologize for the issues you encountered with your used vehicle. We strive to provide reliable vehicles, and we understand your disappointment. We appreciate your feedback and will work to improve our selection and diagnostics process. At your earliest convenience, please contact Drago Teodor at dteodor@mogf.com.

Helpful
November 30, 2023

Very friendly and on time but could not find and issue that happens every time I reverse after take my off the parking brake and also try to oversell my wife on an oil change. More

by H650
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not work with any of these.
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November 30, 2023

I received great customer service here. I took my truck into the service department for a brake job and my lug nuts needed to be replaced. Unfortunately the wrong lug nuts were installed an More

by mayboch57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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November 29, 2023

Best Ford dealership in the southeast hands-down. If it wasn’t for Alan, Scott, Chris and Darreyell the establishment would fall apart. Thanks for always being there for me and my vehicle. More

by MCCONKEYNATHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 27, 2023

Excellent service I’m looking forward to buying . my next car with them. Everyone was wonderful management ,general manager., Car sales person. I love my new Ford Mustang thanks to everyone who helpe More

by cottrellpamela4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 26, 2023

Bad service from the agents, no answering phone calls, no resolving my issue, bad actitud find almost everybody More

by FLOROLIVIAMARTINEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephanie
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Nov 29, 2023 -

Mall of Georgia Ford responded

We apologize for any inconvenience you experienced. We strive to provide excellent service, and your comments will help us improve. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.

Helpful
November 25, 2023

Thanks so much for making sure the service was done right after the mixup on the trucks the last time More

by jrmayhew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marylin Muir
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Helpful
November 25, 2023

Friendly service. Stood by the word that they gave. Took longer then expected but was complicated More

by Josh12354
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan greene
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Helpful
November 25, 2023

The Mall of Georgia Ford dealership made my buying experience smooth, and easy. Couldn’t be happier! More

by vanandlisa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Mauldin
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November 25, 2023

Ordered 2 transits and never had a follow-up. Came in to get my refund and they took my info and I'm still waiting for the response 😒 More

by ILYAYURIYCHUK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gene
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Nov 29, 2023 -

Mall of Georgia Ford responded

Hi Ilya, we apologize for the lack of follow-up and the delay in responding to your refund request. We understand your frustration and we will work to address this issue. Thank you for bringing it to our attention, we'll make sure to improve our communication process. At your earliest convenience, please contact Drago Teodor at dteodor@mogf.com.

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