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Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.1
3,423 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 3,423 reviews

December 12, 2024

As long as you leave a good review they are happy. If you leave a bad one no one calls to ask why. More

by mills7964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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Dec 12, 2024 -

Mall of Georgia Ford responded

Thank you for your feedback. We sincerely apologize for your experience and understand your concerns. We strive to ensure all customers feel valued, regardless of the nature of their review. We would like the opportunity to discuss this matter further and work toward a resolution. Please reach out to Scott Tackabury at Stackabury@vtaig.com. He will be happy to assist you and address any issues you may have.

December 12, 2024

We had a great and easy experience working with this dealership! Would highly recommend. No issues at all! More

by C Starr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2024 -

Mall of Georgia Ford responded

Thank you for your great review! We’re so happy to hear that your experience with us was easy and seamless. Your recommendation means a lot to us, and we’re glad everything went smoothly. We look forward to working with you again in the future!

December 11, 2024

I’ve been using a local Ford dealership in my area but wasn’t pleased . A fellow coworker recommended you guys ! I was very pleased with the whole process! More

by NMOOLENAAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 11, 2024

Every experience I have had with this dealership has been progressively slower and more disappointing. Nobody calls when the trucks are ready, no porters ever show up to shuttle us, and nobody seems to care More

by Alexxxx89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Dec 12, 2024 -

Mall of Georgia Ford responded

Thank you for sharing your feedback. We sincerely apologize for the frustration you've experienced with our service. We understand how important your time is. To ensure your concerns are addressed promptly, please contact Scott Tackabury at Stackabury@vtaig.com. He will be happy to look into this matter and work toward a resolution. We value your business and hope to improve your experience moving forward.

December 11, 2024

They were kind knowledgeable and trustworthy. They are also fast and friendly. They do what they say they are going to do. More

by rdowney42
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Don’t know her name
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Dec 12, 2024 -

Mall of Georgia Ford responded

Thank you for your kind words! We’re so glad to hear that our team provided you with knowledgeable, trustworthy, and efficient service. We take pride in keeping our promises and delivering a fast, friendly experience for all our customers. We appreciate your feedback and look forward to serving you again in the future!

December 11, 2024

No one wants to spend money on their car. Steve, Stephanie, and the Team at Mall of Georgia Ford helped me to navigate a challenging situation and keep my put-of-pocket to a minimum. I’ve doi More

by hawthorne_stephen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve in Service Department
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Dec 12, 2024 -

Mall of Georgia Ford responded

Thank you for your continued trust and kind words! We’re glad to hear that Steve, Stephanie, and the team at Mall of Georgia Ford were able to help you! We truly appreciate your loyalty over the past five years and look forward to continuing to serve you for many more to come!

December 10, 2024

Decent people at this dealership. They return calls if you have any questions for them. There service department is very professional and there check out counter is extremely kind. More

by PRONTORIDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2024 -

Mall of Georgia Ford responded

Thank you for your thoughtful review! We're glad to hear that you had a positive experience with our team, from the service department to the checkout counter. We pride ourselves on professionalism and excellent customer service, and we appreciate your recognition. We look forward to serving you again in the future!

December 09, 2024

I continue to take my vehicle to Mall Of Ga. Ford because the service has always been genuine, honest and fast. And one more thing I enjoy their hot chocolate in their coffee. More

by Richard and Sue Watts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 10, 2024 -

Mall of Georgia Ford responded

Thank you for sharing your experience with us! We’re thrilled to hear that you’ve consistently found our service at Mall of GA Ford to be genuine, honest, and fast. Providing top-notch care for our customers and their vehicles is always our goal, and it’s wonderful to know that we’ve met your expectations. We’re also glad you enjoy the hot chocolate—it's a small touch, but we love hearing that it adds to your visits. Thank you for your continued trust in us, and we look forward to serving you again!

December 09, 2024

Josh was great as service provider. The process was quick informative and efficient. The waiting area provides for a relaxing open air experience. More

by cfrank613
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua
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Dec 09, 2024 -

Mall of Georgia Ford responded

Thank you for sharing your experience! We’re thrilled to hear that Josh provided you with excellent service and that the process was quick, informative, and efficient. We’re also glad you enjoyed the relaxing atmosphere in our waiting area. We appreciate your feedback and look forward to serving you again in the future!

December 08, 2024

Very responsive. I bought an F350 from out of state. They answered all my questions in a timely manner. No issues with paperwork, they followed through on everythi More

by MJKELLY777
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derek, Dragos, Hemat, Samsi Dinesh
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Dec 09, 2024 -

Mall of Georgia Ford responded

Thank you for your kind review! We’re thrilled to hear that your experience purchasing the F350 with us was smooth and efficient, even from out of state. Our team takes pride in being responsive and ensuring all details, including paperwork, are handled seamlessly. It’s great to know we met your expectations and followed through on our commitments. If you ever need assistance in the future, we’re here to help. Safe travels and enjoy your new truck!

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