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Mall of Georgia Ford

Buford, GA

4.2
2,920 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 2,920 reviews

November 03, 2023

Everyone was very pleasant to work with and was out of there in a timely manner. More

by moultondeborah
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Stanley was my sales lady and James in the Collision Center
Nov 07, 2023 -

Mall of Georgia Ford responded

Thank you for taking the time to leave us a positive review! We are delighted to hear about your positive experience with our service. Your feedback is important to us, and we greatly appreciate your kind words.

November 03, 2023

I found a used car on line that I was interested in. After making contact with the dealership I was I was referred to Chris Jackson. Chris could have not been more professional and patient.I am a 'pick More

by Mr.Average
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chris Jackson
Nov 07, 2023 -

Mall of Georgia Ford responded

Thank you for taking the time to leave us a positive review! We are delighted to hear about your positive experience with our service. Your feedback is important to us, and we greatly appreciate your kind words.

November 03, 2023

Patrick in the Service Dept was very helpful in my 50K mile service. All items were handled and he was even able to get my Explorer back to me sooner than expected. Thanks for such Professional Service! More

by PATSY.THOMAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick in Service
Nov 07, 2023 -

Mall of Georgia Ford responded

Thank you for taking the time to leave us a positive review! We are delighted to hear about your positive experience with our service. Your feedback is important to us, and we greatly appreciate your kind words.

November 03, 2023

Very timely and worked with my schedule. Id recommend anyone to go here for service More

by asjenkins514
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2023 -

Mall of Georgia Ford responded

Thank you for taking the time to leave us a positive review! We are delighted to hear about your positive experience with our service. Your feedback is important to us, and we greatly appreciate your kind words.

November 02, 2023

Great experience working with the team here. From sales to finance, I was treated well and felt like the process was transparent More

by anasp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Not listed
Nov 07, 2023 -

Mall of Georgia Ford responded

Thank you for taking the time to leave us a positive review! We are delighted to hear about your positive experience with our service. Your feedback is important to us, and we greatly appreciate your kind words.

November 02, 2023

I'd like to express my heartfelt gratitude to the entire team at Mall of Georgia Ford for their invaluable assistance during my first car purchase. From the warm and welcoming atmosphere to their unwavering More

by WFRAZIER18
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Hay and Howard
Nov 07, 2023 -

Mall of Georgia Ford responded

Thank you for taking the time to leave us a positive review! We are delighted to hear about your positive experience with our service. Your feedback is important to us, and we greatly appreciate your kind words.

November 01, 2023

Staff was great. Immediately greeted by Scott. Oil change service and tire rotation completed immediately Was very pleased with my service More

by carololiver2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
Nov 07, 2023 -

Mall of Georgia Ford responded

Thank you for taking the time to leave us a positive review! We are delighted to hear about your positive experience with our service. Your feedback is important to us, and we greatly appreciate your kind words.

October 31, 2023

Repairs on vehicle good. Better communication and speedier repair time could be better. Got the job done. More

by WALLSROAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not work with any of the employees listed .
Nov 06, 2023 -

Mall of Georgia Ford responded

We appreciate your feedback and are glad to hear that you were satisfied with the repairs on your vehicle. Your input is valuable, and we will work on improving our communication and repair time to provide a more efficient service in the future. Thank you for sharing your thoughts.

October 31, 2023

It took three different visits to address the issue that worsened and could’ve been potentially dangerous. More

by athenstiger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris at service center
Nov 06, 2023 -

Mall of Georgia Ford responded

We apologize for the inconvenience and the need for multiple visits to address the issue. Your feedback is important, and we're actively working to improve our service to ensure more efficient resolutions for our customers. Thank you for sharing your concerns. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.

October 30, 2023

It took 5 days to replace a battery and they did not keep me updated in any way during the process. Everytime I would call I would be sent to a voice-mail box and never receive a callback More

by charlietavilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
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