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Mall of Georgia Ford
Buford, GA
2,920 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by:
Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics.
Sourcing highest quality talent and merchandise.
Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth.
Holding ourselves accountable to results.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
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Showing 2,920 reviews
November 16, 2023
Service was without negatives. People were pleasant, helpful, competent and timely. My car, which I thought was OK when I brought it in, was running noticeably better after the ser People were pleasant, helpful, competent and timely. My car, which I thought was OK when I brought it in, was running noticeably better after the service. More
by kentlecroysr
Verified Customer
Helpful November 16, 2023
I experienced outstanding customer service and attention to detail throughout my purchase experience. I would highly recommend this dealership to anyone looking to purchase a vehicle. to detail throughout my purchase experience. I would highly recommend this dealership to anyone looking to purchase a vehicle. More
by gould357
November 13, 2023
Brought a new Mustang GT Premium from here and Joe provided us excellent customer service throughout the process. Would highly recommend both Joe and the dealership. provided us excellent customer service throughout the process. Would highly recommend both Joe and the dealership. More
by Levelofservice
Employees Worked With
Joe
November 12, 2023
Brian was fabulous! My 2021 Expedition shut down on a major intersection. I called and he calmly walked me through on how to get it started back up: I took my car in and My 2021 Expedition shut down on a major intersection. I called and he calmly walked me through on how to get it started back up: I took my car in and he handled it perfectly. My only reason for not giving it 5 stars is that the technician that worked on it did not use the floor board paper to protect my car and left it in the passenger seat. I will make sure that does not happen again. More
by JENNPATRONILHA
Employees Worked With
Brian
November 11, 2023
Not the best experience with this ford dealership I've brought my truck there 3 different times for the same issue and was never fixed and am still having issues. brought my truck there 3 different times for the same issue and was never fixed and am still having issues. More
by Levi Strode
Employees Worked With
Service department
November 10, 2023
Sometimes when you arrive for service and the guy who place you in that time spot no longer works there. The next guys is just as professional as the guy who scheduled you. place you in that time spot no longer works there. The next guys is just as professional as the guy who scheduled you. More
by genasadler
Employees Worked With
November 10, 2023
If i could give this a minus 15 i would. CarterWilson is an unscrupulous salesperson. There was an unannounced bait and switch of vehicles. An unannounced $500 wax job added to the vehicle. CarterWilson is an unscrupulous salesperson. There was an unannounced bait and switch of vehicles. An unannounced $500 wax job added to the vehicle. A lot of details were inconsistent between quotes and as im finalizing the transaction with clarity questions he tells me it's just been sold…. I spent 7 hours of my day finalizing the deal with him and then he pulls this. Seems like they were stalling on purpose. Either way. It’s a horrible experience and either he’s bad or the dealership is, but id run away if I could More
by D
