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Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.2
2,945 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 2,945 reviews

November 12, 2023

Brian was fabulous! My 2021 Expedition shut down on a major intersection. I called and he calmly walked me through on how to get it started back up: I took my car in and More

by JENNPATRONILHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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November 11, 2023

Great collision center. Made a excellent repair on my truck. Communication was excellent. Highly recommended More

by caitecross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collision center
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November 11, 2023

Not the best experience with this ford dealership I've brought my truck there 3 different times for the same issue and was never fixed and am still having issues. More

by Levi Strode
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Nov 15, 2023 -

Mall of Georgia Ford responded

Hi Levi, we're sorry to hear about your experience at our dealership. We apologize for the inconvenience caused by the ongoing issue with your truck. We would appreciate the opportunity to make it right. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.

Helpful
November 10, 2023

Sometimes when you arrive for service and the guy who place you in that time spot no longer works there. The next guys is just as professional as the guy who scheduled you. More

by genasadler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Carter
4.0
This rating includes all reviews, with more weight given to recent reviews.
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November 10, 2023

If i could give this a minus 15 i would. CarterWilson is an unscrupulous salesperson. There was an unannounced bait and switch of vehicles. An unannounced $500 wax job added to the vehicle. More

by D
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Joshua Carter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carter Wilson
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Nov 15, 2023 -

Mall of Georgia Ford responded

We're sorry to hear about your negative experience. We appreciate your feedback and we take these concerns seriously. We will address this issue internally to ensure a better experience for our customers in the future. Thank you for bringing this to our attention. At your earliest convenience, please contact Drago Teodor at dteodor@mogf.com.

Helpful
November 08, 2023

Scott provides knowledgeable timely information, making the decision process stress free. The snacks are always a bonus. More

by 7990
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Scott Tackleberry
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November 07, 2023

I dropped my car off and didn’t hear anything for days. Had to keep texting and calling. Just needed oil changed and breaks. Extremely frustrating. There was also an issue that came up from my previous More

by Jasonrjdavis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember
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Nov 07, 2023 -

Mall of Georgia Ford responded

We are truly sorry to hear about your negative service experience. Providing top-notch service to our customers is our utmost priority, and we regret that we fell short of your expectations on this occasion. Your feedback is invaluable, and we take it seriously. We will investigate the issues you've raised to ensure they are addressed promptly and that such problems do not recur in the future. We genuinely appreciate your business, and we would like to make amends. If you are willing, please reach out to us directly so that we can discuss your specific concerns in more detail and work towards a resolution. Your satisfaction is important to us, and we are committed to providing you with a more positive experience in the future.

Helpful
November 06, 2023

Everything went well. I arrived on time and was immediately greeted as I exited my vehicle. Service Representative Brian explained what would be involved in the 95k mile More

by losblagg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian- Service Department
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Nov 07, 2023 -

Mall of Georgia Ford responded

Thank you for taking the time to leave us a positive review! We are delighted to hear about your positive experience with our service. Your feedback is important to us, and we greatly appreciate your kind words.

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November 04, 2023

Excellent customer service from service advisor to cashier when picking up, when done. Service advisor kept me informed every step More

by Prsbrd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Got promoted
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Nov 07, 2023 -

Mall of Georgia Ford responded

Thank you for taking the time to leave us a positive review! We are delighted to hear about your positive experience with our service. Your feedback is important to us, and we greatly appreciate your kind words.

Helpful
November 04, 2023

Mall of Georgia Ford was the only dealership that followed up with me ony search for a new Maverick. More

by Oldmarc1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Others
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Nov 07, 2023 -

Mall of Georgia Ford responded

Thank you for taking the time to leave us a positive review! We are delighted to hear about your positive experience with our service. Your feedback is important to us, and we greatly appreciate your kind words.

Helpful
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