Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.1
3,472 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
Contact Dealership

4525 Nelson Brogdon Blvd

Buford, GA

30518

Directions

By Type

Showing 3,472 reviews

October 25, 2024

Your folks are just great. Have had brake work done and 2 of your sales folks helped me make my new phone talk thru car. I will continue to recommend Mall of Ga Ford. And above More

by Joeitis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 28, 2024 -

Mall of Georgia Ford responded

Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our team, from brake work to getting your phone connected to your car. Your recommendations mean the world to us, and we’re grateful for your support. We look forward to continuing to provide excellent service in the future!

October 24, 2024

As of today 10/24, we are still waiting for our tag to be legal for a vehicle we purchased on 9/16. I thought we paid for this administrative service. Leaves a bad taste to an otherwise satisfactory experien More

by MVALLELY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 28, 2024 -

Mall of Georgia Ford responded

Thank you for your feedback, and I sincerely apologize for the delay with your tag. I understand how frustrating this situation can be, especially after an otherwise satisfactory experience. We strive to provide a seamless process, and I regret that we have fallen short in this instance. Please reach out to Dragos Teodor at dteodor@vtaig.com, and he will assist you in resolving this matter as quickly as possible. We appreciate your patience and hope to rectify this issue soon.

October 23, 2024

Service was excellent and quick. James was very professional and friendly. And he was very informative about what I needed for my truck and I will definitely come back to him for the More

by hardystefan711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2024 -

Mall of Georgia Ford responded

Thank you for taking the time to leave this fantastic review! We're delighted to hear that James provided you with excellent and quick service, as well as the professional and friendly support you deserve. It's great to know he informed you about your truck's needs, and we look forward to welcoming you back for the recommended services. If you have any questions in the meantime, feel free to reach out! Safe driving!

October 23, 2024

They didn't fix the issue with my car and could not give an explanation why More

by reza96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian in Service
Report | Print
Oct 28, 2024 -

Mall of Georgia Ford responded

Thank you for sharing your concerns. We're sorry to hear that the issue with your car wasn't resolved and that you didn’t receive a clear explanation. We take these matters seriously and would like to assist you further. Please contact our Fixed Ops Director, David Blood, at dblood@vtaig.com, so he can look into this for you and provide the support you need.

October 23, 2024

One of the best dealerships I have ever felt with. Very accommodating, friendly and professional and my Service Advisor Steve was the best. More

by golfman542001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve in Service
Report | Print
Oct 25, 2024 -

Mall of Georgia Ford responded

Thank you so much for your kind words! We’re thrilled to hear that you had such a great experience at our dealership and that Steve provided you with exceptional service. Our team works hard to ensure that every customer feels accommodated and valued. We appreciate your feedback and look forward to serving you again in the future!

October 23, 2024

Great service and always friendly. Would highly recommend them. Have purchased several vehicles from them and satisfied every time. More

by msims831
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2024 -

Mall of Georgia Ford responded

Thank you so much for your wonderful review! We're thrilled to hear that you've consistently received great service and that our team has been friendly and helpful throughout your visits. It’s fantastic to know you've purchased several vehicles from us and have been satisfied each time. Your recommendation means the world to us, and we look forward to serving you again in the future!

October 23, 2024

Overly expensive to work on my car employees are to busy to acknowledge customer and are to stressed More

by agalarza80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed
Report | Print
Oct 28, 2024 -

Mall of Georgia Ford responded

Thank you for your feedback. We’re sorry to hear about your experience regarding the service costs and the level of attention you received. We strive for excellent customer service and appreciate your input. Please reach out to our Fixed Ops Director, David Blood, at dblood@vtaig.com, so he can address your concerns directly and help improve your experience with us.

October 23, 2024

Unfortunately my wife’s Mustang was hit in the service garage. Not a very good experience. More

by Shannon
Service Communication
Recommend Dealer
No
Employees Worked With
I’m can’t remember who my service rep was but he was kind. Just very frustrating to go in for an oil change & have your Mustang damaged
Report | Print
Oct 28, 2024 -

Mall of Georgia Ford responded

Thank you for bringing this situation to our attention. We're truly sorry to hear about the incident involving your wife's Mustang and the negative experience you encountered. We want to ensure this is addressed properly. Please reach out to our Fixed Ops Director, David Blood, at dblood@vtaig.com, so he can assist you further and work towards a resolution. Your feedback is important to us, and we appreciate your understanding.

October 23, 2024

The dealership was given a lower cost for parts at a different ‘authorized’ dealer and choose to use the same higher priced part for my repair which cost me more out of pocket. More

by Jfordowner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Names not listed
Report | Print
Oct 28, 2024 -

Mall of Georgia Ford responded

Thank you for sharing your feedback. I apologize for the frustration you experienced regarding the parts pricing for your repair. We strive to provide transparency and fair pricing for all our services, and it’s concerning to hear that we did not meet your expectations in this case. We'd appreciate the opportunity to discuss this further and see how we can address your concerns. Please feel free to reach out to Fixed Ops Director David Blood at dblood@vtaig.com. Your satisfaction is important to us, and we want to ensure you have a positive experience moving forward.

October 23, 2024

They were very nice to work with and very efficient got the job done fast More

by NORMASOUTHARD
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Derrick Thorton
Report | Print
Oct 25, 2024 -

Mall of Georgia Ford responded

Thank you for your kind words! We’re thrilled to hear that you found our team nice to work with and efficient in getting the job done quickly. Your satisfaction is our priority, and we look forward to serving you again in the future!

1
...
37
38
39
...
348