Mall of Georgia Ford

Dealership and salesman great. !! Took forever to get the paperwork done ! That’s the only complaint !! Took forever to get the paperwork done ! That’s the only complaint More

They do seem to take customer service seriously. Good for them it is much appreciated Good for them it is much appreciated More

On 8/11/2023, my 2yr old, 2021 Ford Explorer wouldn’t start. The power accessory would turn on, then there was a whole bunch of clicking noises while the engine tried to turn over. Then came the acrid sm start. The power accessory would turn on, then there was a whole bunch of clicking noises while the engine tried to turn over. Then came the acrid smell and smoking from the engine. We have the car towed to Mall of Georgia Ford, who agreed to make an appointment for my car on Tuesday, 8/15 at 7am. On Tuesday, the day of the appointment, I received a text from my service advisor saying I could contact her via text or call. We rented a car (out of pocket) to cover my daily needs for what we figured would be a few days. I realized towards the end of the day that I hadn’t heard anything back from them, so I texted the service advisor. No response. I texted the next day. No response. So I called and left a voicemail for my service advisor. No response. I tried calling them, spoke to a few folks, but ultimately did not get any feedback about my vehicle for the whole week. The dealership is a good 30-40 min away (without traffic), so it wasn’t feasible for me to physically go there during the work week. I had no other option than to extend my out of pocket rental. I was told by Ford that their policy is not to reimburse rentals during the diagnostic period. Even if the period lasts for a long time. On Wednesday, 8/23 (2 weeks and a day since my appointment) I received a call from my service advisor. She said my car is fixed; all it needed was a new battery, probably due to the car sitting for a long time at the dealership. I asked her why it smoked and was smelling so bad. She said due to one cell in the battery burning out and that I would not experience this issue again. I pick up the car on Friday, 8/25. My first sign that something wasn’t right was the warning light immediately came on indicating low tire pressure. I said something to the nearest service employee and they added air. The car still smelled strongly like an electrical fire. I call corporate Ford, who says that’s terrible, and she wouldn’t be able to deal with a car with that smell. She gets in touch with the dealership service advisor who confirms she will call me after she gets off another call. I do not receive a call back. I call the dealership the next day (8/26), another service advisor tell me to bring the car back in as soon as I can for them to examine and possibly run an air conditioning cleaner to help get rid of the smell. I run an errand to the nearby pharmacy, and when I return to my car, it won’t start. Same symptoms as the previous situation - the power accessory would turn on, then there was a whole bunch of clicking noises while the engine tried unsuccessfully to turn over. I turned it off and immediately called the dealership. They were in the process of closing, and basically just told me they need to diagnose the car again and to bring it back there on the next business day. I called Ford corporate, explained the situation, and said I really needed help getting a usable vehicle asap. They were not able to provide options beyond connecting me to their automated roadside assistance hotline. We submitted a request for tow and ultimately had the vehicle towed back to the mall of Georgia Ford dealership. The tow truck driver left my window open and it rained so the car smelled even worse. This time they were able to diagnose the car within a few days (possibly because they were covering the rental this time). Lo and behold, it was a bad starter. They replaced it but didn’t replace screws on the battery when they changed it. They did an air conditioning treatment which took out a lot of the smell but not all. They wouldn’t offer a detail service. My question is, why didn’t they test the starter the first time they had my car (on their lot for two weeks?) Overall very poor communication and lack of due diligence. More

Excellent staff. Professional conduct. All done while conveying to us the customers that they had the fulfillment of our needs as their highest priority. Professional conduct. All done while conveying to us the customers that they had the fulfillment of our needs as their highest priority. More

After four visits for the same thing, they could not fix my car. They were always lacks in, turning around and timely manner as well. my car. They were always lacks in, turning around and timely manner as well. More

Great dealership. Good people easy to work with. would highly recommended this dealership. Everyone was very nice and great to work with. Good people easy to work with. would highly recommended this dealership. Everyone was very nice and great to work with. More

My vehicle was to be serviced which included checking oil, tires, brakes, engine, lights. My tail light was out and was not replaced; brakes are squealing. I did expect better oil, tires, brakes, engine, lights. My tail light was out and was not replaced; brakes are squealing. I did expect better More

I just purchased a new truck (previously loaner with less than 1,000 miles) from this dealership. I found their Customer Service good but not excellent . The sales associate was very nice and professional bu than 1,000 miles) from this dealership. I found their Customer Service good but not excellent . The sales associate was very nice and professional but could have been more knowledgeable about the product. I was unaware of a few available options that I would have loved to have on my new truck. There was some vibration in the steering that I noticed the day after and the sales team set me up with a service appointment. The Service team was good and provided me a loaner for a week while my truck was being worked on. The whole time I received about a half dozen emails and texts wanting me to rate my experience when it would have been great to have someone just reach out and make sure I was taken care of. The overall experience could have been better. More

I frankly speaking, they are just liars. They did not give service and I feel every word service advisor was lie and they stole my)$1000: They are not realable and I don’t mind helping s They did not give service and I feel every word service advisor was lie and they stole my)$1000: They are not realable and I don’t mind helping someone who goes to Mall of Georgia Ford. Do not trust Patrick service advisor. More

Team was Courteous and worried about making us happy. Checked up on us the next day Checked up on us the next day More