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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,160 Reviews
Call Service Center (678) 515-9339

2,160 Reviews of Mall of Georgia Ford - Service Center

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January 19, 2025

It was a great experience for the the service and the customer service , we will definitely come back More

by EMAN_TS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve shank
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Jan 22, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your positive experience! We're thrilled to hear that you were pleased with both the service and the customer care you received. It's wonderful to know we’ve earned your trust, and we look forward to welcoming you back in the future!

January 19, 2025

Honest dealership that you can trust, they actually talk with you the customer and explain what the problem is and what it's going to cost to fix it. More

by plasalata
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Manager
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Jan 22, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your experience! We're thrilled to hear that you found our team honest and communicative. Taking the time to explain the problem and costs clearly is something we prioritize to ensure our customers feel informed and confident. We truly appreciate your trust and look forward to helping you again!

January 17, 2025

They were very helpful and went extra to help me! I would recommend this delarship!! More

by BRICK.MATTHEW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
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Jan 22, 2025 -

Mall of Georgia Ford responded

We are truly grateful for your enthusiastic recommendation and positive feedback! Going the extra mile for our customers is something we take immensely seriously, and we're thrilled that our team's dedication and commitment to exceptional service shined through during your experience. Your willingness to recommend our dealership is the highest compliment we could receive. We strive to make every customer interaction helpful, supportive, and memorable, and it's wonderful to know we succeeded in your case. Thank you for taking the time to share your experience and for placing your trust in us. We look forward to continuing to provide outstanding service that exceeds your expectations.

January 17, 2025

Customer service was amazing Steve in service and Scott went above and beyond to assist me. Kudos to you both truly this is what customer service is about making your customer experience a great one! More

by TIvey12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve, Scott
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Jan 22, 2025 -

Mall of Georgia Ford responded

Thank you for your wonderful review! We're thrilled to hear that Steve and Scott provided exceptional service and went above and beyond to assist you. Creating a great customer experience is always our goal, and we're so glad they were able to make that happen for you. We truly appreciate your kind words and look forward to serving you again in the future!

January 16, 2025

Outstanding communication and service. All around great experience! Smoothest and seamless professionalism I have ever had at any service shop ever. More

by WFILINUK
Recommend Dealer
Yes
Employees Worked With
Kason
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Jan 22, 2025 -

Mall of Georgia Ford responded

We are absolutely thrilled and humbled by your extraordinary review! Your words about our communication, service, and professionalism mean the world to our entire team. Our goal has always been to provide an unparalleled customer experience, and hearing that we've delivered the smoothest and most seamless service you've ever encountered is incredibly rewarding. We look forward to serving you in the future!

January 13, 2025

Excellent service. Professionally repaired. Found a major problem I didn’t know about and fixed it too. If they hadn’t found that problem I may have found it the hard w More

by murph0326
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Crass
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Jan 14, 2025 -

Mall of Georgia Ford responded

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. It's always our goal to provide thorough and professional service, and we're glad we could catch that issue before it became a bigger problem. We truly appreciate your trust in Mall of Georgia Ford, and we're looking forward to continuing to serve you for all your future service needs!

January 12, 2025

My experience was seamless ! !!! TheY handled everything for me and made me feel valued as a customer! More

by Deedeware
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca
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Jan 13, 2025 -

Mall of Georgia Ford responded

Thank you for your wonderful review! We're so happy to hear that your experience was seamless and that our team made you feel valued as a customer. We truly appreciate your feedback and look forward to providing you with exceptional service in the future!

January 11, 2025

Service Manager Refused to Service my Vehicle. ..Under Wrranty with an Extended Warranty I purchased with the Vehicle. Refused Service Because I caught his Mechanic Shopping in Town with My Vehi More

by Telenta Family
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
TBD
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Jan 14, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your concerns with us. We sincerely apologize for the experience you described. We would like to address this matter directly. Please contact Scott Tackabury at 417-200-9993 so we can further discuss your experience. Your feedback is important, and we appreciate the opportunity to make things right.

January 10, 2025

After 21 years as loyal customer, I will never go there again…they lost my keys and wasted my time without don much as an apology… they costed me a lot of money More

by BLOOBAK6263
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know names
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Jan 10, 2025 -

Mall of Georgia Ford responded

We sincerely apologize for the experience you’ve described. As a loyal customer for 21 years, your trust and satisfaction mean a great deal to us, and we deeply regret any frustration caused by the situation with your keys. We understand the inconvenience and impact this has had on you. Please contact Scott Tackabury at Stackabury@vtaig.com so we can address your concerns further. Thank you for bringing this to our attention.

January 10, 2025

Was very helpful in showing me the best way to use the devices in my 2018 Escape. More

by witteann1108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department.
Report | Print
Jan 10, 2025 -

Mall of Georgia Ford responded

Thank you for your review! We’re thrilled to hear that our team was able to help you navigate and make the most of the features in your 2018 Escape. Ensuring our customers are comfortable and confident with their vehicles is always a top priority. If there’s anything else you need assistance with, don’t hesitate to let us know. Safe travels and enjoy your Escape!

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