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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,195 Reviews
Call Service Center (678) 515-9339

2,195 Reviews of Mall of Georgia Ford - Service Center

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March 03, 2025

Quick, efficient, friendly! ! Comfy , clean waiting room. Service technician came right out, when I arrived was impressed, went to sales and ordered a Bronco More

by Rhoda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2025 -

Mall of Georgia Ford responded

Thank you for the great review! We're thrilled to hear that you had a quick, efficient, and friendly experience. It's great that you were impressed with our waiting room and service, and we're excited you went ahead and ordered a Bronco! We appreciate your business and look forward to assisting you further!

February 27, 2025

No communication about status of my car. Called and didn't receive call backs. Locked my key in building More

by JSI708806
Recommend Dealer
No
Employees Worked With
Stephanie
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Feb 27, 2025 -

Mall of Georgia Ford responded

We apologize for the lack of communication and the inconvenience you’ve experienced. This is not the level of service we strive to provide. Please reach out to Scott Tackabury at Stackabury@vtaig.com so we can address your concerns and work towards a resolution. Thank you for bringing this to our attention.

February 27, 2025

The past couple times I took my car to MOGA Ford has not been good. There has been no communication from the past two advisors Mateo and Stephanie. I had to call for updates and was told I would be given a More

by JSI708806
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mateo Stephanie
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Feb 27, 2025 -

Mall of Georgia Ford responded

We sincerely apologize for the poor communication and the inconvenience you've experienced during your recent visits. We understand how frustrating it can be when expectations are not met, and we appreciate you bringing this to our attention. Please contact Scott Tackabury at Stackabury@vtaig.com so we can address your concerns and work to improve your experience moving forward. Your feedback is important to us, and we are committed to resolving this matter.

February 25, 2025

The service I receive at this service center is excellent! The staff is knowledgeable, courteous, and friendly. This is why I will continue to have my vehicle service here, whenever possible. More

by VISTA007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin
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Feb 26, 2025 -

Mall of Georgia Ford responded

Thank you for your loyalty and kind words! We're thrilled to hear that you consistently receive excellent service from our team. We appreciate your trust and look forward to serving you again in the future!

February 25, 2025

Always been satisfied with the service received from MOGA ford, very prompt and up front with the repair. More

by WILLIAMS4945
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 26, 2025 -

Mall of Georgia Ford responded

It's wonderful to hear that you've always been satisfied with the service received from Mall of Georgia Ford. Their promptness and transparency in repairs are truly commendable, as these qualities are essential for building trust and ensuring customer satisfaction. At Mall of Georgia Ford, they pride themselves on providing exceptional service, using genuine Ford parts, and offering a range of amenities to make your experience comfortable and convenient. Their commitment to customer satisfaction is evident in their efforts to maintain a high level of service quality, which aligns with your positive experience. Thank you for choosing Mall of Georgia Ford for your automotive needs, and we're glad to hear that their service has consistently met your expectations.

February 24, 2025

Had an appointment for a recall. Was in and out in the same day. Worked out great More

by terry.mcwhirt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mateo
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Feb 25, 2025 -

Mall of Georgia Ford responded

Thank you for your review! We're glad to hear that your recall appointment went smoothly and that you were in and out the same day. We appreciate your feedback and look forward to assisting you again in the future!

February 23, 2025

Steve shank is the best, awesome guy. Great customer service. He really helps the customers More

by CARLOS.SPIKES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve shank
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Feb 25, 2025 -

Mall of Georgia Ford responded

Thank you for your amazing review! We're so glad to hear that Steve Shank provided you with excellent customer service. We truly appreciate your kind words and look forward to assisting you again in the future!

February 22, 2025

Excellent customer service and great communication! I will always go back for service on my Ford vehicles. More

by scotttackabury
Recommend Dealer
Yes
Employees Worked With
Cason
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Feb 24, 2025 -

Mall of Georgia Ford responded

We're thrilled to hear that you experienced excellent customer service and great communication with us. It's wonderful to know that you feel confident in returning for service on your Ford vehicles. We strive to provide a reliable and supportive environment for all our customers, and feedback like yours reinforces our commitment to delivering top-notch service. Thank you for choosing us and for your ongoing loyalty!

February 20, 2025

Always a great experience at Mall of Georgia Ford service department. Awesome staff and lounge area More

by msims831
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None noted
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Feb 21, 2025 -

Mall of Georgia Ford responded

Thank you for your kind words! We're glad to hear that you always have a great experience at Mall of Georgia Ford’s service department. We appreciate your support and look forward to your next visit!

February 20, 2025

I waited to long for a oil Change with appointment. Tires did not get rotated like they were asked to do with the service order. Sevice card and service paper mat left in car. More

by DSCIBA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melvin
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Feb 24, 2025 -

Mall of Georgia Ford responded

Thank you for your feedback, and we sincerely apologize for the delay and oversight during your recent service visit. We understand how frustrating it can be to wait longer than expected, and we regret that the requested tire rotation and cleanup were not completed to your satisfaction. We would appreciate the opportunity to address your concerns and make it right. Please reach out to Scott Tackabury at Stackabury@vtaig.com, and he will assist you with any questions or issues you encountered. We value your business and hope to provide you with a better experience in the future.

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