Mall of Georgia Ford - Service Center

Inconsistent service. Unable to reach to schedule service. Leadership is lacking. Lack of communication with customers. Unable to reach to schedule service. Leadership is lacking. Lack of communication with customers. More

Purchased from and have used for all scheduled services! 136k miles and continues to run great! 136k miles and continues to run great! More

All I needed was a door handle for a transit van. It’s a plastic door handle does not need paint just bare plastic. Got it dropped off and no contact from dealer when ready. When I called they said t It’s a plastic door handle does not need paint just bare plastic. Got it dropped off and no contact from dealer when ready. When I called they said they didn’t have my vehicle and I told them it is there and they picked it up and gave them an exact date when it got picked up. Then they pulled the advisor in with a manager and found that the repair had been closed and I set it up to be delivered when completed. They said sorry and it would be delivered in about an hour. Those calls back and forth were at noon. The vehicle was not ever deliver that day I called the next morning and said again we will get it to you in an hour and it was 5 hours later I went in to try and pick it up myself and the cashier said there was no vehicle for me. I told her to go get her manager because she could no longer give me service by being able to give me the keys to my vehicle. Finally got it they told me where it was parked and said it was across the street. It was not and it was in the back corner of the shop behind the gates and the garage on the left side. Highly dissatisfied with attention to detail and communication. More

Took it in for a morning appt and left it there, think it was 9:00 AM. All I was getting was the Zaktec application. Was not done by the end of the day. Could not get it until the next day. I believe has I s was 9:00 AM. All I was getting was the Zaktec application. Was not done by the end of the day. Could not get it until the next day. I believe has I sat there and waited on it the work would have been done as promised. More

Told my one year old battery needed replacing. Had tested elsewhere and it was fine. Had tested elsewhere and it was fine. More

Making an appointment was easy and I was out in no time. Will do business there again. Will do business there again. More