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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,190 Reviews
Call Service Center (678) 515-9339

2,190 Reviews of Mall of Georgia Ford - Service Center

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May 27, 2025

Asked for a 60k checkup, fluids changed and recalls handled. On my trip the axel bolt recall broke in South Florida and my truck was in the shop a week waiting for parts. When I got back, MOGF had me b More

by PHIL.WARREN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Heineken and Joshua Zierten
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Jun 02, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your experience. Please reach out to Scott Tackabury at Stackabury@vtaig.com so we can review your concerns in more detail and work toward a resolution that reflects the level of service we strive to provide.

May 26, 2025

The pickup and delivery was perfect on time. Services were great. Car cleaned from outside. More

by ptg_mukesh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin
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May 27, 2025 -

Mall of Georgia Ford responded

Thank you for your feedback! We're happy to hear that the pickup and delivery went smoothly and right on time. It's great to know the service met your expectations and that your vehicle was returned clean and ready to go. We appreciate your support and look forward to assisting you again in the future!

May 26, 2025

Efficient and convenient They came and picked up my vehicle and dropped it off the same day after servicing More

by Illkat.mo
Recommend Dealer
Yes
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May 27, 2025 -

Mall of Georgia Ford responded

Thank you for taking the time to share your experience! We’re glad to hear that our pickup and drop-off service made your visit efficient and convenient. It’s great to know everything was completed smoothly and in the same day. We appreciate your trust in us and look forward to serving you again!

May 24, 2025

I always take my truck here for a service, and they even installed my rotors and brakes that I purchased somewhere else. Couldn't ask for more from a service center and I'm sad that I won't be able to take More

by athsteve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mateo
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May 27, 2025 -

Mall of Georgia Ford responded

Thank you for your loyalty and for trusting us with your truck’s service needs over the years. We’re honored to have been your go-to service center and appreciate your kind words. Wishing you all the best in San Francisco, and we look forward to the chance to serve you again if you’re ever back this way.

May 23, 2025

Very professional and quick service. This dealership is a little farther away than others dealerships, but I rather walk the extra mile to enjoy their service because they are making my More

by ElioAponteVzla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cason in Service Department, Craig in Sales and the guy from Romania in Finance whose name I unfortunately don't remember.
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May 27, 2025 -

Mall of Georgia Ford responded

Thank you so much for your kind words! We're honored that you choose to go the extra mile for our service — it truly means a lot to us. We’re committed to making your experience as smooth and hassle-free as possible, and we're glad to know we've delivered on that. We look forward to seeing you again!

May 23, 2025

We always receive top notch service whenever we take our Ford Fusion in for its annual service. More

by tasteofgeorgia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arianna, who was our service advisor.
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May 27, 2025 -

Mall of Georgia Ford responded

Thank you for the kind words! We're thrilled to hear that you consistently receive top-notch service for your Ford Fusion. Our team truly appreciates your continued trust and loyalty — we look forward to seeing you again at your next service visit!

May 18, 2025

Great customer service Completed repairs in a timely manner Kept me up to date with status of repairs Provided recommended services More

by LEXISDOG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2025 -

Mall of Georgia Ford responded

Thank you for the fantastic review! We're so glad to hear that you had a great experience with our customer service, timely repairs, and communication throughout the process. We appreciate your feedback and look forward to assisting you again in the future!

May 17, 2025

Marvin was very pleasant to work with. He kept me updated on the service needed for my car. More

by riverarini1968
Recommend Dealer
Yes
Employees Worked With
Marvin
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May 21, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your experience! We’re glad to hear that Marvin provided such a pleasant and communicative experience during your service visit. Keeping you informed every step of the way is something we take pride in, and it’s great to know Marvin delivered on that. We appreciate your feedback and look forward to assisting you again in the future!

May 16, 2025

Scott Takabury and Josh Zierten are honest. knowledgeable and customer focused folks who take care of me every time I go in there. I have 3 Fords I take to them. 5 Stars!! More

by Brian Maloney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Takabury, Josh Zierten
Report | Print
May 20, 2025 -

Mall of Georgia Ford responded

Thank you so much for your kind words and 5-star review! We’re thrilled to hear that Scott and Josh continue to provide you with the honest, knowledgeable, and customer-focused service that keeps you coming back. It’s great to know they’ve earned your trust with all three of your Fords, and we truly appreciate your continued business. We’ll be sure to pass along your feedback to Scott and Josh—they’ll be happy to know they’re making such a positive impact! Thanks again for choosing us, and we look forward to taking care of your vehicles for many more years to come!

May 14, 2025

They always have availability and are timely with service. I trust every single technician that has worked on my car. Everyone is wonderful and courteous, never pushy. More

by Raileyeayers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mateo, my service technician
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May 16, 2025 -

Mall of Georgia Ford responded

Thank you for the great review! We’re so happy to hear that our team consistently provides timely and trustworthy service. We truly appreciate your kind words and are glad to know you’ve had such positive experiences with us!

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