Mall of Georgia Ford - Service Center

I liked their Customer Service follow up from Billy Heilein. Also liked the conveniece of their pick up service too. They were interested in my feedback. Heilein. Also liked the conveniece of their pick up service too. They were interested in my feedback. More

They always take care of my truck, oil changes with tire rotations and if there are any issues they explain it to me in detail. Professional and friendly rotations and if there are any issues they explain it to me in detail. Professional and friendly More

Service writer listened to what I had to say and thoughtfully came up with an approach to the problem. And the problem was fixed. thoughtfully came up with an approach to the problem. And the problem was fixed. More

Windshield sprayer no longer works after the reservoir was replaced. Answer button in the steering wheel stopped working also. was replaced. Answer button in the steering wheel stopped working also. More

Marvin was so much help. Very courteous and helpful. I will definitely be coming back Very courteous and helpful. I will definitely be coming back More

Aliana and the entire team are top notch. When I had a bad experience at another dealer MOGF had me in and out in a day. When I had a bad experience at another dealer MOGF had me in and out in a day. More

We bought a brand new car from them. To get a response on the phone is difficult. They do not respond and do not call back. Our car was multiple times in the shop but they could not fi To get a response on the phone is difficult. They do not respond and do not call back. Our car was multiple times in the shop but they could not fix the proble, Finally they stated their service department is a separate legal entity from the sales dealership. We should bring the car to the sales dealership. The sales dealership sent us back to that service department. Finally they refused to repair the car stating they do not get technical support from Ford. This is a dealership to not buy a car from. More

The service advisor Matteo was very accommodating. After I checked the car in I received a call explaining what was going on with my vehicle within hours and the advisor explained to me what was still After I checked the car in I received a call explaining what was going on with my vehicle within hours and the advisor explained to me what was still covered under warranty and what I'd be responsible for since my warranty expired on some items which I greatly appreciated. I am also extremely satisfied with the level of professionalism I received and the time frame in which the repair was completed. I highly recommend Matteo and Mall of Georgia Ford Service to everyone with a Ford. Barry M More

Good experience It was a good experience. Don't know what else to say. Everything went smoothly. Don't know what else to say. Everything went smoothly. More

Unprofessional, no accountability, xxxx poor service I never do business with them again at Mall of Georgia Ford never do business with them again at Mall of Georgia Ford More