Mall of Georgia Ford - Service Center

I have used Mall of GA ford for all my service on my vehicle. They are efficient and keep me updated on services I may need beyond my oil changes and costs so I can make a decision as to when I can get vehicle. They are efficient and keep me updated on services I may need beyond my oil changes and costs so I can make a decision as to when I can get the service done. More

Professional service, cared for the customer(me). Doesn't happen at other dealers!! Melvin is great to work with! Doesn't happen at other dealers!! Melvin is great to work with! More

The customer Service was great! They provided a practically brand new loaner truck for two weeks while mine was being serviced. I have not had any issues with the Engine replacement They provided a practically brand new loaner truck for two weeks while mine was being serviced. I have not had any issues with the Engine replacement they did. Great dealership overall. More

Fixed the problem on time. Answered my questions. The only thing I would suggest is to have more people answering the phone. Sometimes you have to call e times to get someone t Answered my questions. The only thing I would suggest is to have more people answering the phone. Sometimes you have to call e times to get someone to answer. More

kind, respectful, intelligent, willing to help Amable, generosa, solidaria, empática, honesta, confiable, servicial, comprensiva, noble generosa, solidaria, empática, honesta, confiable, servicial, comprensiva, noble More

Great It was a great experience for me and I was very happy with the service and support happy with the service and support More

Excellent support and service, all members went above their required level of support to assist with a difficult third-party warranty claim. their required level of support to assist with a difficult third-party warranty claim. More

Every time I come there you tell me there is something 'wrong' with my car. Every February I need a new spark plug, literally been getting new spark plugs every year only to find out they only need to be 'wrong' with my car. Every February I need a new spark plug, literally been getting new spark plugs every year only to find out they only need to be replaced every 100k miles. I work from home and don't drive nearly that much. Also was told I needed new brakes, despite your very own dealership replacing ALL of them 3 months prior. You don't even look to see what I've had done before you start scamming me! You told me it would take 2 days to fix my air bag, it took a whole week. Then you order a part and tell me it would take 2 weeks to come in and it took 3 months! I drove without proper airbags for 3 months. I will never be back. I came back after similar experiences years ago and this was a reminder why I left. I don't trust any mechanic at this dealership. More

They did not diagnose my car correctly, I still have the same issue, and they want me to pay for a compressor that should be under warranty because they messed up! I'm actually preparing to report to BBB same issue, and they want me to pay for a compressor that should be under warranty because they messed up! I'm actually preparing to report to BBB More

Casin was very professional and kept me informed of the progress throughout the repair. Great work Mall of Georgia Ford! progress throughout the repair. Great work Mall of Georgia Ford! More