Mall of Georgia Ford - Service Center

Back brakes squel when backing up. I sent a video of them squel ing and also the service advisory that says ford knows about it. I did not receive a response other than it doesn't do i I sent a video of them squel ing and also the service advisory that says ford knows about it. I did not receive a response other than it doesn't do it for them! More

They did not fix the issues I came in with and I left with more issues on my truck with more issues on my truck More

The technician accidentally left the oil cap off after changing the oil and I drove 3500 miles before I discovered it. MOG Ford attempted to make it right by towing to their shop to diagnose. They claimed changing the oil and I drove 3500 miles before I discovered it. MOG Ford attempted to make it right by towing to their shop to diagnose. They claimed it was just two quarts low but when I checked it before it was picked up, it was bone dry. When I picked my truck up, no paperwork was provided. I have left multiple messages to the service manager as well as the GM and have yet to receive a return call. I expect documentation that this incident occurred in case there is a future issue resulting from this mishap. Thanks, Concerned F150 Owner More

They were able to fit me in when another Ford dealership could not. I really appreciated that. could not. I really appreciated that. More

Prompt, careful and honest service. Service advisors, technicians and cashiers are all concerned with customer satisfaction. In addition, they found my lost sun eye glasses and stored Service advisors, technicians and cashiers are all concerned with customer satisfaction. In addition, they found my lost sun eye glasses and stored them over the weekend. Responding to my wife’s inquiry on Sunday, they called me to inform me that my glasses were safe and secure and waiting gor me. More

Melvin was very courteous, professional and knowledgeable. Even tried to help me work around my schedule and offered shuttle service to accommodate me. knowledgeable. Even tried to help me work around my schedule and offered shuttle service to accommodate me. More

Some of their techs have been working there for several years. Some of the write up people can use some customer service training years. Some of the write up people can use some customer service training More

Service good Different employee every time I go there guess cannot keep help there shame probably not treated well Some of the best write up people are long gone some of the new ones ????? guess cannot keep help there shame probably not treated well Some of the best write up people are long gone some of the new ones ????? More

My experience was great! Although I live 50 miles away I keep returning to this place for service. Although I live 50 miles away I keep returning to this place for service. More