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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,188 Reviews
Call Service Center (678) 515-9339

2,188 Reviews of Mall of Georgia Ford - Service Center

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October 26, 2024

Worst service dept ever. Rebuilt my transmission back in July of this year, still doing the same thing as before the rebuild. Brought it back to them said they can't find any More

by angekelley65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James King
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2024 -

Mall of Georgia Ford responded

We’re truly sorry to hear about your ongoing issues with the transmission and understand how frustrating it must be to feel unheard. Your experience is not the standard we strive for, and we want to ensure you receive the service you deserve. Please reach out to Fixed Ops Director David Blood at dblood@vtaig.com so we can review your situation in detail and work toward a resolution. Thank you for bringing this to our attention, and we hope to restore your confidence in our service.

October 26, 2024

Two times no manager or anyone in charge and did not return my call Bad attitude. More

by MOBILITY03203
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Oct 30, 2024 -

Mall of Georgia Ford responded

We sincerely apologize for your experience and the lack of follow-up you encountered. This is not the standard of service we strive for, and we understand how frustrating it must feel. Your feedback is important to us, and we would like the opportunity to address your concerns. Please reach out to Fixed Ops Director, David Blood, at dblood@vtaig.com so we can assist you further. Thank you for bringing this to our attention.

October 25, 2024

Your folks are just great. Have had brake work done and 2 of your sales folks helped me make my new phone talk thru car. I will continue to recommend Mall of Ga Ford. And above More

by Joeitis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 28, 2024 -

Mall of Georgia Ford responded

Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our team, from brake work to getting your phone connected to your car. Your recommendations mean the world to us, and we’re grateful for your support. We look forward to continuing to provide excellent service in the future!

October 25, 2024

Mateo Henao was amazing and absolutely helpful during my whole truck concerns. He helped me to understand what was wrong. Mateo was absolutely amiable. I appreciate his help and definitely loved the service More

by rodolfoenriquez417
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mateo Henao
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Oct 28, 2024 -

Mall of Georgia Ford responded

Thank you for your wonderful review! We’re delighted to hear that Mateo provided you with amazing and helpful service regarding your truck concerns. It's fantastic that he took the time to explain everything to you and made your experience a positive one. We appreciate your kind words and are glad you loved the service. If you need anything else in the future, don’t hesitate to reach out!

October 23, 2024

Unfortunately my wife’s Mustang was hit in the service garage. Not a very good experience. More

by Shannon
Service Communication
Recommend Dealer
No
Employees Worked With
I’m can’t remember who my service rep was but he was kind. Just very frustrating to go in for an oil change & have your Mustang damaged
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Oct 28, 2024 -

Mall of Georgia Ford responded

Thank you for bringing this situation to our attention. We're truly sorry to hear about the incident involving your wife's Mustang and the negative experience you encountered. We want to ensure this is addressed properly. Please reach out to our Fixed Ops Director, David Blood, at dblood@vtaig.com, so he can assist you further and work towards a resolution. Your feedback is important to us, and we appreciate your understanding.

October 23, 2024

The dealership was given a lower cost for parts at a different ‘authorized’ dealer and choose to use the same higher priced part for my repair which cost me more out of pocket. More

by Jfordowner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Names not listed
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Oct 28, 2024 -

Mall of Georgia Ford responded

Thank you for sharing your feedback. I apologize for the frustration you experienced regarding the parts pricing for your repair. We strive to provide transparency and fair pricing for all our services, and it’s concerning to hear that we did not meet your expectations in this case. We'd appreciate the opportunity to discuss this further and see how we can address your concerns. Please feel free to reach out to Fixed Ops Director David Blood at dblood@vtaig.com. Your satisfaction is important to us, and we want to ensure you have a positive experience moving forward.

October 23, 2024

They didn't fix the issue with my car and could not give an explanation why More

by reza96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian in Service
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Oct 28, 2024 -

Mall of Georgia Ford responded

Thank you for sharing your concerns. We're sorry to hear that the issue with your car wasn't resolved and that you didn’t receive a clear explanation. We take these matters seriously and would like to assist you further. Please contact our Fixed Ops Director, David Blood, at dblood@vtaig.com, so he can look into this for you and provide the support you need.

October 23, 2024

One of the best dealerships I have ever felt with. Very accommodating, friendly and professional and my Service Advisor Steve was the best. More

by golfman542001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve in Service
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Oct 25, 2024 -

Mall of Georgia Ford responded

Thank you so much for your kind words! We’re thrilled to hear that you had such a great experience at our dealership and that Steve provided you with exceptional service. Our team works hard to ensure that every customer feels accommodated and valued. We appreciate your feedback and look forward to serving you again in the future!

October 23, 2024

Great service and always friendly. Would highly recommend them. Have purchased several vehicles from them and satisfied every time. More

by msims831
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2024 -

Mall of Georgia Ford responded

Thank you so much for your wonderful review! We're thrilled to hear that you've consistently received great service and that our team has been friendly and helpful throughout your visits. It’s fantastic to know you've purchased several vehicles from us and have been satisfied each time. Your recommendation means the world to us, and we look forward to serving you again in the future!

October 23, 2024

Overly expensive to work on my car employees are to busy to acknowledge customer and are to stressed More

by agalarza80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed
Report | Print
Oct 28, 2024 -

Mall of Georgia Ford responded

Thank you for your feedback. We’re sorry to hear about your experience regarding the service costs and the level of attention you received. We strive for excellent customer service and appreciate your input. Please reach out to our Fixed Ops Director, David Blood, at dblood@vtaig.com, so he can address your concerns directly and help improve your experience with us.

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