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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,160 Reviews
Call Service Center (678) 515-9339

2,160 Reviews of Mall of Georgia Ford - Service Center

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September 29, 2024

Bryan Nyguen did a very good job of working with me and meeting my requests. He followed up with phone calls and texts More

by CRUISEN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Nyguen
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Oct 01, 2024 -

Mall of Georgia Ford responded

Thank you for your positive feedback! We're thrilled to hear that Bryan was able to meet your requests and provide excellent follow-up through phone calls and texts. Our team is dedicated to ensuring a great customer experience, and it's wonderful to know that Bryan made a positive impact during your visit. We appreciate your business and look forward to serving you again in the future!

September 29, 2024

Service done in allotted time. Fixed several long standing issues. Good service in timely manner More

by RSBERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Oct 01, 2024 -

Mall of Georgia Ford responded

Thank you for your positive feedback! We're delighted to hear that we could address your long-standing issues and provide timely service. Your satisfaction is our priority, and we look forward to assisting you again in the future!

September 28, 2024

Never got updates and truck was in shop for 2 weeks. Would have to call More

by Emily Borges
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2024 -

Mall of Georgia Ford responded

Thank you for your feedback. We apologize for the lack of communication regarding your truck's service. Your experience is important to us, and we want to make it right. Please reach out to our Fixed Ops Director, David Blood, at dblood@vtaig.com, so he can assist you further and ensure your concerns are addressed. Thank you for bringing this to our attention.

September 25, 2024

They are always polite and courteous and take care of my truck and me in prompt manner. More

by brentandmoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All the service people
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Sep 26, 2024 -

Mall of Georgia Ford responded

Thanks! We're thrilled to hear that you appreciate our team's politeness and prompt service. Your satisfaction is our priority, and we look forward to continuing to take great care of you and your truck!

September 21, 2024

Mateo is an absolute joy. I know I can trust him with my service and repairs. More

by Naidenova Lozada
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mateo
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Sep 26, 2024 -

Mall of Georgia Ford responded

Thank you for your fantastic review! We're thrilled to hear that Mateo has earned your trust and made your experience enjoyable. Your satisfaction means a lot to us, and we look forward to continuing to provide you with great service!

September 20, 2024

I had my vehicle serviced 8/16 (120k service) and was told I also needed to have a brake flush, which I accepted. Later that night, I had 2 warning messages - hill descent and tow hitch - then a low tire More

by LISA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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Sep 26, 2024 -

Mall of Georgia Ford responded

Thank you, Lisa, for your feedback! We're glad you appreciated our pick-up and delivery service and quick scheduling. We're sorry to hear about the brake pad oversight and will address this with our team. Your experience helps us improve, and we hope to serve you better in the future!

September 20, 2024

They got what I need done and if i needed a car it was available More

by clromines0187
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay
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Sep 26, 2024 -

Mall of Georgia Ford responded

Thanks for the fantastic review! We're thrilled to hear that we met your needs and provided convenient car options. Your satisfaction is our priority, and we look forward to serving you again soon!

September 20, 2024

The service department had excellent customer service and atmosphere if you are waiting on you vehicle. More

by rangerdep66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 26, 2024 -

Mall of Georgia Ford responded

Thanks for the awesome feedback! We're thrilled to hear you had a great experience in our service department. Creating a welcoming atmosphere is important to us, and we appreciate you sharing your thoughts. We look forward to serving you again soon!

September 19, 2024

This is the WORST DEALER IVE EVER HAD. Deceitful and Dishonest to Veterans like myself More

by elderacemusic1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler in service a deceitful CROOK
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Sep 27, 2024 -

Mall of Georgia Ford responded

Thank you for reaching out and sharing your recent experience at Mall of Georgia Ford. We take all customer feedback very seriously, especially concerns regarding honesty and transparency. We sincerely apologize that your experience fell short of our high standards. We understand your frustration and want to assure you that we value the trust our veterans place in us. To address your specific concerns and ensure a fair resolution, please contact Dragos Teodor directly at dteodor@mogf.com. We are committed to providing a positive and respectful environment for all our customers, and we appreciate you bringing this to our attention.

September 18, 2024

Marilyn Muir was very helpful in completing my service visit. It would have not been correct without her help. More

by NEWTEDGAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marilyn Muir
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