Mall of Georgia Ford - Service Center

Never called when work was completed. Took 6 hours from appointment time. Because we dropped the car off they made us less priority over people waiting. We made an appointment for 9am. Be Took 6 hours from appointment time. Because we dropped the car off they made us less priority over people waiting. We made an appointment for 9am. Because we dropped it off didn’t mean we had all day. Highly disappointed with service this time. The shop chose to make us a lesser priority. Our service advisor Scott had nothing to do with this decision. More

Taken in for service, on time as scheduled. Strong communication and professional staff. Price was fair! Strong communication and professional staff. Price was fair! More

The service manager Donny was an absolute pleasure to deal with...made sure everything was properly handled and went above and beyond to fine a difficult rattle, which I was thrilled about. Would highly deal with...made sure everything was properly handled and went above and beyond to fine a difficult rattle, which I was thrilled about. Would highly recommend...nicely done! More

The dealership had my Mustang for 2 weeks and all the mechanic said was it was a bad throttle body which had been replaced prior to going there so I went ahead and replaced the throttle body again and te mechanic said was it was a bad throttle body which had been replaced prior to going there so I went ahead and replaced the throttle body again and tell how the problems with my Mustang so I had to replace a speed sensor and the transmission through a transmission shop and so I feel like y'all misdiagnosed the car and did not consider the amount of time you kept the vehicle I left me without a vehicle since I changed the sunset changed the sensor in the transmission everything seems to be working fine and so I feel like y'all misdiagnosed it and took me for the amount of money that y'all charged me for the diagnosis which was wrong so I don't believe I will be using Mall of Georgia for it again I just can't trust Mall of Georgia Ford to diagnose my car correctly and get the problem taken care of so y'all have a nice day thank you for taking me as a fool More

Great service and excellent communication with the staff! I fully recommend this place at the Ford Buford Mall!! I fully recommend this place at the Ford Buford Mall!! More

My car has been in the shop a total of 3 times since I purchased it in December new. My car still isn’t fixed and come to find out they did just an update, instead of fixing it like I was told. Also, I ha purchased it in December new. My car still isn’t fixed and come to find out they did just an update, instead of fixing it like I was told. Also, I have been waiting 8 months for my seat to be fixed as well. This is a new car and is absolutely ridiculous. We regret buying a ford and will never again. More

The Service worked well with me to make sure that I received the right service for my vehicle. received the right service for my vehicle. More

The waiting area is excellent, the service is excellent and the whole environment is very pleasant. and the whole environment is very pleasant. More

They promised to replace bad dash in my F150 under warranty, then changed their mind with no explanation. Took my truck to a different dealer who did the work with no questions warranty, then changed their mind with no explanation. Took my truck to a different dealer who did the work with no questions More