Mall of Georgia Ford - Service Center

I dropped my truck off for service on Tuesday, 10/15/24 at Mall of Georgia Ford. I was having some transmission issues, service advisor Brian James called me yesterday saying the transmission needed to be at Mall of Georgia Ford. I was having some transmission issues, service advisor Brian James called me yesterday saying the transmission needed to be replaced and it wasn't under warranty, Cason Stewart was my old advisor and this is the first time I've worked with Brian.. On 9/11/21 I brought my truck back in 3 days after purchasing it due to issues. The transmission needed to be replaced and I would be given the limited warranty for it, 3 years/unlimited miles. Brian is saying they have no record of the transmission being replaced. My truck was at the service station from 9/11/21-11/3/21 for this repair. I'm not sure how it's possible for a dealership to not keep records better than this. The only record he says he has is an engine replacement, I brought my truck back in for that on 11/4/21-12/24/21. Which is a completely different invoice than the transmission. I don't understand how they don't have a record of my truck being there for a month and 3 weeks.for the transmission replacement. Brian offered to fix the transmission for 8k, but I know the transmission was replaced and has warranty. Update: I asked Brian how it was possible he didn’t have receipt of the transmission. He stated, “because we never replaced the transmission”, a blantent lie, or it’s just sad that they keep such bad records. I would recommend Mall of Georgia Ford to no one. More

Making an online appointment is timely and convenient. The front door pickup service is very helpful. The front door pickup service is very helpful. More

Salesman is good and addressing vehicle to be maintain the way, but not forceful. I would recommend the way, but not forceful. I would recommend More

Thank you Brian for your advice in terms of what service is important for my vehicle immediate needs. Great customer service! is important for my vehicle immediate needs. Great customer service! More

The service was quick and at the quoted cost without trying to add on extra services. They even offered to pick up and drop off the car. trying to add on extra services. They even offered to pick up and drop off the car. More

Brian is an incredible service advisor. I would recommend you guys to everyone. We will be sending all our Atlanta stuff to you guys in a 100 mile radius I would recommend you guys to everyone. We will be sending all our Atlanta stuff to you guys in a 100 mile radius More

Excellent service. The pick up and delivery is such a blessing to me as I’m a widow and hate to ask people to help me drop off car and pick it up. The pick up and delivery is such a blessing to me as I’m a widow and hate to ask people to help me drop off car and pick it up. More

Your service has always been good. The pickup and delivery service was an absolute lifesaver for me since I have no one to pick me up. The pickup and delivery service was an absolute lifesaver for me since I have no one to pick me up. More

I paid for an alignment while some warranty work was done. I was told that my tires were rotated and all 4 were balanced. I know for a fact that no ratation was done because I had one wheel with curb ra done. I was told that my tires were rotated and all 4 were balanced. I know for a fact that no ratation was done because I had one wheel with curb rash that I messed up a while back and it was in the same position on the car. This confirms that no rotation was done and makes me question if the alignment was actually done. My air conditioner was repaired properly, but I am not confident that the alignment was done. More

Waiting to get a return call on backordered parts for remaining recall - left message over a week ago remaining recall - left message over a week ago More