Mall of Georgia Ford - Service Center

I paid for an alignment while some warranty work was done. I was told that my tires were rotated and all 4 were balanced. I know for a fact that no ratation was done because I had one wheel with curb ra done. I was told that my tires were rotated and all 4 were balanced. I know for a fact that no ratation was done because I had one wheel with curb rash that I messed up a while back and it was in the same position on the car. This confirms that no rotation was done and makes me question if the alignment was actually done. My air conditioner was repaired properly, but I am not confident that the alignment was done. More

Waiting to get a return call on backordered parts for remaining recall - left message over a week ago remaining recall - left message over a week ago More

The day I got my car back my car would start and there was bad plates in my battery that was caught from the “premium inspection” and a fuse was shortage and from the work that was done somehow. I had to was bad plates in my battery that was caught from the “premium inspection” and a fuse was shortage and from the work that was done somehow. I had to spend more money for parts I just bought to get it fixed. It was all around frustrating More

I love the delivery service. The maintenance is perfect too. I will visit again next time. The maintenance is perfect too. I will visit again next time. More

The Mall of Georgia team was great. Very friendly and knowledgeable, they provided me with great service. Very friendly and knowledgeable, they provided me with great service. More

MOGF treats me like family. I trust their expertise and would not take my care anywhere else! I trust their expertise and would not take my care anywhere else! More

Have had multiple issues and talked to mgrs in past and never got one that resolved things. Still take to them my truck bc only ones close to me but just feel like a revenue generator and not that they t never got one that resolved things. Still take to them my truck bc only ones close to me but just feel like a revenue generator and not that they truly care about doing the right thing. Upsell is the name of game. Had my truck recently serviced and after a “pinpoint”inspection of an issue I presented, they said I needed an 800$ job done on truck. I did a little research and found out it ended up being a $40 part and 2min install. Trust has been an issue but do I drive an hour to go somewhere else..? It is what it is. More

Very good service from the service writer. She was very knowledgeable and understood my concerns. I will definitely start bringing my car to her for repairs. She was very knowledgeable and understood my concerns. I will definitely start bringing my car to her for repairs. More

Last time I was lost in the shuffle and had to wait an hour after the work was done. This time they picked up my truck, called when it was completed, and I picked it up in just a couple of minutes. That’s hour after the work was done. This time they picked up my truck, called when it was completed, and I picked it up in just a couple of minutes. That’s how a service is run. More

Bryan Nyguen did a very good job of working with me and meeting my requests. He followed up with phone calls and texts meeting my requests. He followed up with phone calls and texts More