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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,163 Reviews
Call Service Center (678) 515-9339

2,163 Reviews of Mall of Georgia Ford - Service Center

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September 14, 2024

The Service worked well with me to make sure that I received the right service for my vehicle. More

by Mlucasjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 17, 2024 -

Mall of Georgia Ford responded

Thank you for your feedback! We’re glad to hear that our service team worked diligently to ensure you received the right service for your vehicle. Providing tailored solutions is a priority for us, and we’re pleased to know that our efforts made a positive impact on your experience. If you have any more needs or questions in the future, don’t hesitate to reach out. Thanks again for choosing us!

September 14, 2024

The waiting area is excellent, the service is excellent and the whole environment is very pleasant. More

by juan1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 17, 2024 -

Mall of Georgia Ford responded

Thank you for the great feedback! We're delighted to hear that you enjoyed our waiting area and found our service and environment to be excellent. We strive to create a pleasant experience for all our customers, and it's wonderful to know we succeeded. If you need anything else or have any questions, feel free to let us know!

September 13, 2024

They promised to replace bad dash in my F150 under warranty, then changed their mind with no explanation. Took my truck to a different dealer who did the work with no questions More

by johnfmiller.bills
Recommend Dealer
No
Employees Worked With
Na
Report | Print
Sep 18, 2024 -

Mall of Georgia Ford responded

Thank you for bringing this to our attention. I apologize for the change in your warranty service and the lack of communication surrounding it. This is not how we aim to handle such situations, and I understand your frustration. Please reach out to our Fixed Ops Director, David Blood, at dblood@vtaig.com, so we can look into this further and address any unresolved issues. We appreciate your feedback and hope to have the opportunity to make things right.

September 13, 2024

They are very nice and kind,they get everything done right away always take care of the costumer nicely More

by TITOREYES09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 17, 2024 -

Mall of Georgia Ford responded

Thank you for your kind words! We’re delighted to hear that you had a positive experience with our team and that we were able to meet your needs promptly and effectively. Your satisfaction is our top priority, and we’re here to ensure you always receive excellent service. If there’s anything more we can do for you, please let us know. We look forward to seeing you again!

September 12, 2024

The dealership is clean and well run. I brought my car in at the appointment time, they took it right away and it was done in an hour. Stephanie is wonderful! More

by BVLEECH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
Report | Print
Sep 17, 2024 -

Mall of Georgia Ford responded

Thank you for the great review! We're thrilled to hear that you had a positive experience with us and that Stephanie made a great impression. It’s wonderful to know that everything went smoothly and efficiently. If you need anything else, feel free to reach out!

September 12, 2024

They do a great job making it easy to do business with them. Timing is imperative. More

by HACKETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Tackberry
Report | Print
Sep 17, 2024 -

Mall of Georgia Ford responded

Thank you for your feedback! We're glad to hear that you find our process straightforward and efficient. We strive to make every interaction as smooth and timely as possible. If you have any more questions or need further assistance, please let us know!

September 12, 2024

My wife took the car in for routine maintenance and also wanted tires. She purchased tires (set of 4) and the original purchased were not originally installed, and the purchased tires were installed with 3 More

by albeafamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Report | Print
Sep 17, 2024 -

Mall of Georgia Ford responded

We apologize for the issues you've encountered with the tire installation and the concerns regarding the engine. Your experience is important to us, and we would like to address these matters promptly. Please contact Fixed Ops Director David Blood at dblood@vtaig.com. We appreciate your feedback and are committed to resolving these concerns to your satisfaction.

September 11, 2024

Always reliable service department I have been a customer since 2005. The reason we buy our cars from Mall of Georgia Ford. More

by johntcallahan1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mateo
Report | Print
Sep 16, 2024 -

Mall of Georgia Ford responded

Thank you for sharing your positive feedback about our service department. We're delighted to hear that you've been a loyal customer since 2005 and that our service has consistently met your expectations. Your satisfaction is our top priority, and we're committed to providing reliable and high-quality service. We appreciate your continued business and look forward to serving you for many more years to come.

September 11, 2024

Great service and the at-home pickup was awesome. This is where I will do all my service for my Bronco. More

by Matt Chastain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Howard Rodriguez
Report | Print
Sep 16, 2024 -

Mall of Georgia Ford responded

Thank you for sharing your positive feedback about your recent visit to Mall of Georgia Ford. We're delighted to hear that you were satisfied with the service and appreciated the convenience of our at-home pickup option. Thank you for choosing Mall of Georgia Ford. We look forward to serving you again in the future.

September 07, 2024

The mechanic supervisor repaired my alignment issue when no other auto repair shop in the area could. More

by JAMESFLEMING35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Report | Print
Sep 12, 2024 -

Mall of Georgia Ford responded

We’re glad to hear that our mechanic supervisor was able to address your alignment issue when others couldn’t. It’s always our goal to provide solutions where others may fall short. Thank you for your trust and for choosing us to get the job done right!

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