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This rating includes all service center reviews, with more weight given to recent reviews.
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2,160 Reviews of Mall of Georgia Ford - Service Center
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April 13, 2025
Scott, the service manager and Josh the service advisor always take great care of me and are very honest.! Couldn’t be happier with a service department. 5 stars for sure! always take great care of me and are very honest.! Couldn’t be happier with a service department. 5 stars for sure! More
by bmaloney20
Employees Worked With
Josh
April 12, 2025
They asked $12,860 to fix a sunroof for a2011 Ford edge. I paid 2,200 to another place. They changed me $200 to inspect the car and they found nothing, but rear camera doesn't work, the back door doesn't s I paid 2,200 to another place. They changed me $200 to inspect the car and they found nothing, but rear camera doesn't work, the back door doesn't stay open and other 3 problems. More
by gabybonciu
Verified CustomerEmployees Worked With
I don't want to remember anyone
April 12, 2025
Great job, quick service,very friendly people,always will recommend Mall of Ga ford. Thanks for everything!!!!! recommend Mall of Ga ford. Thanks for everything!!!!! More
by NO20
Employees Worked With
April 11, 2025
I initially intended to move on from my terrible experience at Mall of Georgia Ford, but they reached out with a customer satisfaction survey—and that’s where they truly added insult to injury. M experience at Mall of Georgia Ford, but they reached out with a customer satisfaction survey—and that’s where they truly added insult to injury. My car was at this dealership for months, from late October to January, and despite nearly $3,000 worth of work, my vehicle still wouldn’t start. My service advisor, Mateo, was rude and dismissive when I brought up my concerns. After the dealership kept my car sitting there for over two months, I finally had it towed to another repair shop. That shop correctly diagnosed the issue and fixed it in just three days. I was ready to leave this situation in the past, but then I received their survey, which made me reflect on just how unacceptable my experience had been. Suddenly, they decided to offer me a refund—not for the months of inconvenience and unnecessary repairs but for the price difference between the original quote and the amount they actually billed me. Even then, they failed to follow through on processing the refund. This dealership had every opportunity to make things right but repeatedly failed to do so. They wasted my time, cost me thousands of dollars, and ultimately did nothing to fix my vehicle More
by Gena G
Employees Worked With
Mateo, Billy
April 09, 2025
Professional and knowledgeable. Mall of Georgia Ford has a great selection and we leave pleased with our transaction. Ask for Mateo in service. Treated me like family! Mall of Georgia Ford has a great selection and we leave pleased with our transaction. Ask for Mateo in service. Treated me like family! More
by Explorer
Employees Worked With
Mateo Henao
April 08, 2025
I'have been coming to the mall of GA Ford dealers for the past 15 years for purchases an services, they have always surpassed my expectations. the past 15 years for purchases an services, they have always surpassed my expectations. More
by ANGELOBRUN
Employees Worked With
Sales and service department
