Mall of Georgia Ford - Service Center

Mall of Georgia Ford responded

We are sincerely sorry to hear that your experience with our service department led you to lose trust in both our service and Ford products. We understand that a negative interaction with a service manager can significantly impact your perception. To understand what went wrong and explore how we can regain your trust, we'd like to connect you with Sterling Oliver, our Fixed Ops Director. Sterling can be reached directly at Soliver@mogf.com. We take all customer service concerns seriously, and Sterling will work diligently to investigate your situation and ensure a positive resolution. We value your business and hope to have the opportunity to show you the exceptional service we strive to provide at all times.

Mall of Georgia Ford responded

Thank you for the fantastic review! We appreciate you highlighting the promptness and courtesy of our staff. We also take pride in offering honest recommendations and avoiding unnecessary upsells. Creating a trustworthy environment is important to us, so knowing you felt comfortable and respected throughout your visit is very rewarding. Thanks again for choosing us!

Mall of Georgia Ford responded

We're thrilled to hear about your positive service experience! Promptness and accommodation are key for us, and it means a lot that you noticed. Mateo is truly a star – we appreciate you calling him the epitome of a stellar employee. We'll be sure to pass along your kind words and A1 rating! Thank you for choosing us, and we look forward to seeing you again soon.

Mall of Georgia Ford responded

Wow, that's fantastic feedback about Scott Tackabury! We appreciate you recognizing him for always taking such good care of you and your vehicles. It means a lot to us that you trust Scott's expertise. We'll be sure to pass your kind words on to him. At Mall of Georgia Ford, we strive to provide exceptional service throughout the repair process, and it sounds like Scott consistently delivers that for you.

Mall of Georgia Ford responded

Thank you for your review. We appreciate you recognizing Brian's exceptional service! His dedication to making your experience as comfortable as possible during the wait for approvals is commendable. At Mall of Georgia Ford, we understand that waiting can be frustrating, and we strive to make it a smooth process whenever possible. We're glad your car seems to be running well overall. In regards to the engine noise, we understand you're accustomed to quieter vehicles. If you'd like, we can schedule a follow-up appointment with a technician to have them check the noise level and ensure everything is functioning properly. Just give us a call and we'd be happy to set that up for you. Thank you again for your feedback!

Mall of Georgia Ford responded

Thank you for taking the time to share your recent service experience at our dealership. We sincerely apologize for the following issues you encountered. We understand your frustration about being quoted one price and then charged another. This is unacceptable, and we apologize for the miscommunication. We apologize that a courtesy car was not offered to you during your service. We strive to provide loaner vehicles whenever possible to minimize inconvenience for our customers. We apologize that you were not informed about the replacement electric panel not including the navigation system. At Mall of Georgia Ford, we take customer satisfaction very seriously and appreciate your bringing these issues to our attention. To ensure a thorough investigation and discuss solutions, we'd like to connect you with our Service Manager, Alan Greene. His email address is Agreene@mogf.com. Alan will review your repair order and discuss the price discrepancy. He can also explore options for resolving the missing navigation system, such as exploring after-market solutions or potentially sourcing the original part (depending on availability). We appreciate your patience and understanding. We value your business and apologize again for the negative experience. We look forward to working with you to find a satisfactory resolution.

Mall of Georgia Ford responded

Thank you for taking the time to leave a review about your recent service experience. We appreciate your feedback and apologize that you didn't receive a full explanation of the "Works" service performed on your car or an inspection checklist. We understand the importance of clear communication and providing a detailed breakdown of the service completed. It appears there was a lapse in communication during your car's pickup since Stephanie wasn't available. We would like to ensure you have a complete understanding of the service performed on your vehicle. Our Service Manager, Alan Greene, is happy to discuss the details with you and answer any questions you may have. He can be reached directly at Agreene@mogf.com. Alan can also provide you with a copy of the service inspection checklist. We strive to deliver exceptional service at every touchpoint, and we fell short of that goal on this visit. We appreciate your patience and understanding.

tasteofgeorgia responded

Thanks for your prompt response to my review. Per your suggestion, I will contact Mr Greene directly regarding this matter. This is outside the norm for Mall of Georgia Ford. We've have received excellent communication and service in the past. Hopefully, this won't happen again.

Mall of Georgia Ford responded

Hi there, Thank you for your review. We are happy to hear that our team provided you with timely and communicative service. Please visit us again for all of your vehicle needs.

Mall of Georgia Ford responded

Hi Ralph, Thank you for your review. We are happy to hear that Chris and our team provided you with excellent service. Please visit us again for all of your vehicle needs.

Mall of Georgia Ford responded

Hi Mark, thank you for sharing your feedback. We apologize for any inconvenience this may have caused. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.