Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,233 Reviews
Call Service Center (678) 515-9339

2,233 Reviews of Mall of Georgia Ford - Service Center

Sort by
June 12, 2024

Courteous and professional service. Took time to explain contract and what extra services were performed. More

by tomrhoda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Report | Print
June 10, 2024

Purchased a new $60,000 bronco from this dealership 2 years ago. Came in for several warranty repairs and was told by the service manager that they don’t do loaners. When I asked politely one more time, More

by Davidss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager
Report | Print
June 08, 2024

Outstanding customer service by all, from the service advisor to the cashiers. Completion time of service was met as promised. More

by 42779
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Mateo Henao
Report | Print
Jun 11, 2024 -

Mall of Georgia Ford responded

Thank you for taking the time to leave such a positive review! We're thrilled to hear that you had an outstanding experience at Mall of Georgia Ford, from the service advisor to the cashiers.

June 07, 2024

Service agent was very helpful and I got my car back on a timely fashion very good service More

by wmaycock1949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Jun 10, 2024 -

Mall of Georgia Ford responded

Thank you for taking the time to share your positive experience at Mall of Georgia Ford! We are thrilled to hear that our service agent was helpful and that you received your car back in a timely manner. At Mall of Georgia Ford, we strive to provide exceptional service and ensure a smooth experience for all our customers. We appreciate your feedback regarding the attentiveness of our service agent and the prompt completion of your vehicle's repairs.

June 06, 2024

Cason understood exactly what was happening and would have the service technician jump on it. The problem was fixed readily. The environment was super friendly and professional. I would highly recommend More

by thh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cason Alexander
Report | Print
Jun 10, 2024 -

Mall of Georgia Ford responded

Thank you for taking the time to share your recent outstanding experience at Mall of Georgia Ford! We are thrilled to hear that Cason, your service advisor, was attentive, efficient, and ensured your service needs were met promptly.

June 06, 2024

Service advisor did a good job setting up pickup of my truck from home and brought it back to me. Great service. More

by MRCHIPS77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Report | Print
Jun 10, 2024 -

Mall of Georgia Ford responded

Thank you for taking the time to share your positive experience at Mall of Georgia Ford! We are thrilled to hear that our service advisor provided exceptional service by arranging a convenient pickup and return of your truck for repairs.

June 05, 2024

Great service and honest pricing I bought two f150 from them. The service is easy to set up. More

by himda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 10, 2024 -

Mall of Georgia Ford responded

Thank you for taking the time to share your positive experience at Mall of Georgia Ford! We are thrilled to hear that you've consistently received great service, honest pricing, and found it easy to set up appointments for your two F-150 trucks.

June 03, 2024

Steve was great and patient let us know everything that we needed awesome service man More

by Vickieebrown66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cashier and service
Report | Print
Jun 04, 2024 -

Mall of Georgia Ford responded

Thank you for the fantastic review! We're happy to hear that Steve provided you with awesome service. His patience and thoroughness in explaining everything you needed to know are truly valuable qualities. We appreciate you choosing Mall of Georgia Ford, and we'll be sure to pass your kind words on to Steve. We wish you all the best with your new Ford!

June 03, 2024

Mall of Georgia Ford took care of a very complicated problem in a very short time. I am very pleased with the service. Cason kept me informed every step of the way. Every person 1 dealt with was comp More

by Bruce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cason
Report | Print
Jun 04, 2024 -

Mall of Georgia Ford responded

Thank you for taking the time to share your positive experience at Mall of Georgia Ford! We understand that car problems can be stressful, so we're especially glad to hear that our team was able to resolve your complex issue quickly and efficiently. At Mall of Georgia Ford, we strive to provide exceptional service, and your feedback lets us know we're on the right track. Thank you for choosing us, and we look forward to seeing you again in the future.

May 27, 2024

My service advisor, Chris, was excellent. Donnie Jones had my warranty issue taken care of in record time. Amazing service department. More

by greg m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris- Advisor. Donnie Jones
Report | Print
May 29, 2024 -

Mall of Georgia Ford responded

Thank you for the fantastic review! We're thrilled to hear that your recent service experience at Mall of Georgia Ford was exceptional. Thank you for choosing Mall of Georgia Ford for your automotive needs. We look forward to servicing your vehicle again in the future! Sincerely, The Mall of Georgia Ford Team

1
...
40
41
42
...
224