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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,263 Reviews
Call Service Center (678) 515-9339

2,263 Reviews of Mall of Georgia Ford - Service Center

Sort by
July 19, 2024

Hi Brian was very kind and very well , the pick up service and drop off was amazing help to me, I’m disabled now and someone call me to offer free pick up service and work perfect to me . Tks More

by leonardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 25, 2024 -

Mall of Georgia Ford responded

Thank you so much for your kind review! We strive to make every experience convenient and accommodating, especially for our customers with specific needs. Your feedback is greatly appreciated, and we're here to assist you anytime you need. Thank you for choosing Mall of Georgia Ford!

July 19, 2024

My Ford ecosport recall situation was a nightmare to sort out but they did their best with what they had and fixed the problem. More

by DCOWBURN01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian was cool. And Shekera Daniel's with customer service was incredibly helpful and deserved all the praise.
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Jul 25, 2024 -

Mall of Georgia Ford responded

Thank you for taking the time to leave a review about your recent experience at Mall of Georgia Ford. We appreciate you acknowledging that our team ultimately resolved the recall issue with your Ford EcoSport. We take customer feedback very seriously and are always looking for ways to improve our service. To learn more about your specific experience and how we can better serve you in the future, we would appreciate you reaching out to Sterling Oliver, our Fixed Ops Director, at soliver@vtaig.com.

July 19, 2024

Bryan was great! Work was efficient and timely! I will be back in the near future for more maintenance. More

by Julia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
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Jul 25, 2024 -

Mall of Georgia Ford responded

Thank you for your excellent review! We're glad to hear that Bryan provided you with efficient and timely service. We look forward to welcoming you back to Mall of Georgia Ford for your future maintenance needs.

July 16, 2024

Exceptional service. Always a great experience. By far the best technicians in the metro Atlanta area. A+ More

by MarkThompson.engineer
Recommend Dealer
Yes
Employees Worked With
Ben Thompson
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July 14, 2024

Good service, nice people, super helpful and answer all your questions in a easy to understand way More

by danialahmed13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2024 -

Mall of Georgia Ford responded

Thank you for sharing your positive experience with Mall of Georgia Ford! Providing clear communication and helpful assistance is key to ensuring a positive customer experience, and we're glad to hear they delivered on that for you. We appreciate your feedback and look forward to serving you again in the future!

July 14, 2024

Vert professional. Vehicle was ready when promised. No issues with the service advisor. They did what they said they would do. More

by JAYP4160
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2024 -

Mall of Georgia Ford responded

Thank you for sharing your experience with Mall of Georgia Ford! It's great to hear that you found them very professional and that your vehicle was ready as promised without any issues with the service advisor. We appreciate your feedback and look forward to serving you again in the future!

July 12, 2024

They care about their customers, friendly, they made sure my vehicle was fixed correctly and offered me a courtesy vehicle until my vehicle was repaired. More

by plasalata
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 11, 2024

Mechanic who changed our oil forgot to put the oil cap back on. We went on vacation and the whole time oil was spewing all over engine and everything under hood. Left with one quart of oil. Surprised the More

by Pearly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian and his boss Chris. Nice but not apologetic. Doubt they’ll even reprimand the mechanic who caused this whole issue!
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Jul 22, 2024 -

Mall of Georgia Ford responded

We deeply apologize for the inconvenience and distress caused by your recent experience at our service center. We understand the severity of the situation and the potential risks involved. We take such matters very seriously and want to ensure that we address your concerns thoroughly. Please reach out to our Fixed Ops Director, Sterling Oliver, at soliver@vtaig.com. Thank you for bringing this to our attention.

July 07, 2024

I took my vehicle in for a recall. I received great service from the attendant and the service technician that took my information. Great service and very fast. I will be back. Thank y More

by Gturn0278
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department.
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July 06, 2024

Poor communication. All the rest is great. Ford is having trouble the their spare parts supply. More

by JKERMON
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mateo Henao,
Report | Print
Jul 08, 2024 -

Mall of Georgia Ford responded

Thank you for your feedback at Mall of Georgia Ford. We appreciate you letting us know about your experience. We take all customer feedback seriously, and we apologize that our communication fell short of your expectations. We are always striving to improve, and your input helps us identify areas where we can do better. We are happy to hear that you were otherwise satisfied with your experience!

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