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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,168 Reviews
Call Service Center (678) 515-9339

2,168 Reviews of Mall of Georgia Ford - Service Center

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March 15, 2024

I have been having service on my vehicles there for several years. Excellent staff and service. More

by debmack47
Recommend Dealer
Yes
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Mar 18, 2024 -

Mall of Georgia Ford responded

Hi there, Thank you for your review. We are pleased to hear that our team provided you with excellent service. Thank you for your kind words and patronage. We look forward to working with you again.

March 14, 2024

Very reliable, trustworthy service, great place to buy tires, long term history of great service More

by johntcallahan1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Greene service representative
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Mar 14, 2024 -

Mall of Georgia Ford responded

Hi John, Thank you for your review. We are happy to hear that our team has continued to provide you with trustworthy service. Thank you for your kind words and support.

March 11, 2024

Truck was ready when promised. She kept me informed as I waited. There were no surprises. More

by Early bird
Recommend Dealer
Yes
Employees Worked With
Stephanie
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Mar 12, 2024 -

Mall of Georgia Ford responded

Hi there, Thank you for your review. We are pleased to hear that our team provided you with communicative and timely service. Thank you for your kind words and support. Please visit us again for all of your vehicle needs.

March 11, 2024

Absolutely TERRIBLE! !! I took my car in for a routine oil change, and they inspected my vehicle. They found it needed shocks so I allowed for the repair. They took ove More

by Nate6376
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marilyn Muir
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Mar 14, 2024 -

Mall of Georgia Ford responded

Hello Nate, thank you for sharing your experience with us. We apologize for the inconvenience you faced with the service and the coupon. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help. We appreciate your honesty and hope to make it right.

March 11, 2024

Very easy to work with an excellent service provided Returned all phone calls and made sure all my needs were met More

by Cjredline
Recommend Dealer
Yes
Employees Worked With
Chris Escoe
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Mar 12, 2024 -

Mall of Georgia Ford responded

Hi there, Thank you for your review. We are glad to hear our team made sure all of your needs were met. Thank you for your kind words and support. Please visit us again for all of your vehicle needs.

March 10, 2024

Mall of Georgia Ford got our bus back on the road in just a few days. More

by mike.taylor2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve in Service
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Mar 12, 2024 -

Mall of Georgia Ford responded

Hi Mike, Thank you for your review. We are pleased to hear that our team provided you with quick service. Thank you for your patronage and please visit us again.

March 10, 2024

I asked her to change my air filter and cabin filter, and she did not do that More

by Kennethspears30
Recommend Dealer
No
Employees Worked With
Young black woman
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Mar 14, 2024 -

Mall of Georgia Ford responded

Hi Kenneth, we are sorry to hear about your recent experience. We strive to provide top-notch service and will address this issue with our team immediately. Your feedback is valuable to us and we hope to have the opportunity to make it right for you in the future.

March 10, 2024

Patrick dealt with my extended coverage provider in a way I have not been accustomed to. He helped me big-time and it's an invaluable asset to MOG Ford. I will be back. 5 stars, really more but not an option More

by BTCOULTER
Recommend Dealer
Yes
Employees Worked With
Patrick
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Mar 12, 2024 -

Mall of Georgia Ford responded

Hi there, Thank you for your review. We are glad to hear that Patrick provided you with great service. Thank you for your kind words and support. We look forward to working with you again.

February 29, 2024

Awesome Customer service was awesome. Scott done a great job by keeping in touch about what's going on. More

by cjwhiz02
Recommend Dealer
Yes
Employees Worked With
Scott
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Feb 29, 2024 -

Mall of Georgia Ford responded

Hi there, Thank you for your review. We are so glad to hear that Scott provided you with awesome service! Thank you for your kind words and patronage. We look forward to working with you again,

February 29, 2024

They have been awful to work with. I have had no answers or work done on my vehicle for a week! Still waiting on it to be diagnosed, much less repaired. What a headache. I would give t More

by KC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Darielle
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Mar 04, 2024 -

Mall of Georgia Ford responded

Hi KC, we're sorry to hear about your frustrating experience. We understand the importance of timely service and we apologize for the delay in diagnosing and repairing your vehicle. We appreciate your feedback and will work to improve our communication and efficiency in the future. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.

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