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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,185 Reviews

2,185 Reviews of Mall of Georgia Ford - Service Center

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January 08, 2024

Good fast service, cool yellow car in the back lot. Will come back for additional services. More

by Airbornrobin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Mall of Georgia Ford responded

Hi there, thank you for the review. We welcome you to use our service department for excellent service. We look forward to seeing you soon!

January 07, 2024

Excellent service and the car was returned as promised. The service advisor was beneficial and friendly. More

by krordini64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Jan 17, 2024 -

Mall of Georgia Ford responded

Hi there, Thank you for your review. We are happy to hear our service department provided you with excellent service. We look forward to your continued patronage.

January 07, 2024

Worst service I have ever dealt with ever bad service i was in a car wreck had to get my car fixed the insurance towed it there to be fixed car was there for weeks nobody ever called me back and when they More

by MEDECO16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department zero stars
January 07, 2024

Had a weird noise which was difficult to hear for them. They called me and I told them how to recreate the noise. The did what I said and fixed the problem quickly. More

by KCM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Mall of Georgia Ford responded

HI there, thank you for your review. We are happy to hear our service department was prompt and provided great service. We welcome you back into our store the next time you have any auto needs.

January 06, 2024

It was the best service I have had in a Long time. It has put my faith back in the service department More

by JAMESLANNING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Greene
Jan 17, 2024 -

Mall of Georgia Ford responded

Hi James, Thank you for your review. We are so glad to hear our service department provided great service. We look forward to working with you again.

January 05, 2024

Great service. Excellent customer service I would recommend MOGF for any car maintenance service. Thank you More

by beposada
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cason
Jan 17, 2024 -

Mall of Georgia Ford responded

HI there, Thank you for your review. We are so happy to hear you were provided with excellent service from our service department. Please visit us for all of your auto needs.

January 03, 2024

My 2018 Ford Transit Connect has been a disappointment. It has had a gear shifter recall, a complete transmission failure that had to be replaced at 30K miles and dealership had the vehicle for one month, More

by ROBMOTTOLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Patrick
Jan 17, 2024 -

Mall of Georgia Ford responded

Hi Rob, Thank you for reaching out. We are sorry to hear of these difficulties and apologize for any inconvenience. Please reach out to dteodor@mogf.com so we can assist you further. Thank you.

December 26, 2023

Had my tires installed on my rims. Picked up after they installed everything. Installed on my vehicle to find they put 15 lbs of air. How do you balance tires with that low pressure. I More

by Dmcalan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashlynn Van Hees
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2023 -

Mall of Georgia Ford responded

Hi Dmcalan, we apologize for the inconvenience you experienced with the tire installation. We appreciate your feedback and will ensure better attention to detail in the future. Thank you for bringing this to our attention.

December 24, 2023

Double check or get a second opinion before proceeding with repairs, their up sales almost if not a scam More

by Rarellano237
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Dec 29, 2023 -

Mall of Georgia Ford responded

We appreciate your feedback and apologize for any concerns you may have had. We strive to provide honest recommendations and will definitely review our processes to ensure transparency. If you have any specific issues, please contact Drago Teodor at dteodor@mogf.com.

December 23, 2023

I’ve got to be honest. I hate using dealership service centers. I think they are way over inflated when it comes to the price. However, I got myself into a situation with t More

by curtjmickle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Rothst
Dec 29, 2023 -

Mall of Georgia Ford responded

Hi Curt, thank you for sharing your experience. We understand your concerns about dealership service centers and pricing. We strive to provide efficient service and we're glad to hear that you were satisfied with our service writer and the speed of the repair. Your feedback is valuable to us.

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