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2,162 Reviews of Mall of Georgia Ford - Service Center
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Verified CustomerDecember 08, 2023
Poor customer service, No follow up,No communication. First Stephanie was never available . She never returned a call until this past Monday November 27th. The truck was dropped off Friday November 17. First Stephanie was never available . She never returned a call until this past Monday November 27th. The truck was dropped off Friday November 17. Both myself and my husband was calling and o the run arounds . I also left a message on the service managers voicemail on Monday, November 27 and to this day I have not received a returned call. Finally after driving up to the dealership Friday November 24th to get a status since service rep Stephanie did not communicate. We learned that the truck was waiting on the transmission department to check the trunk out. We returned Saturday , November 25 th to get a loaner truck. ...a truck we had to pay daily on when our truck was sitting for 9 days with no status. Well today December 1st we finally received our trunk back. There are some things your team need to work on . Communication and customer service is number 1. These are the important qualities that make up a service team. Do better This was the worst 15 days of our lives. More
by ALBERTJBOOKER
Employees Worked With
Stephanie
December 07, 2023
It is easy to make reservations for servicing your vehicle at Mall of Georgia Ford. If you have a favorite Service Representative, just ask for them, but they’re all good so you can’t go wrong. You’ vehicle at Mall of Georgia Ford. If you have a favorite Service Representative, just ask for them, but they’re all good so you can’t go wrong. You’re met on arrival by a representative who already has your paperwork and history on hand. They review what will be involved and give you an estimate on the cost and time involved. They will even offer you an Uber to the mall. Waiting is not too bad because the waiting area has excellent coffee and snacks. The representative will keep you updated on service progress and when done, they will review all the work and answer any questions you may have. Not a bad experience. More
by losblagg
Employees Worked With
Joe Iforgothisname
December 07, 2023
Vehicle repairs done in a timely manner repairs explained costermer service area clean and customer service knowable and polite costermer service area clean and customer service knowable and polite More
by RAYDOWIS
Employees Worked With
December 06, 2023
Arrived for my appointment at the alloted time. Brian came out and greeted me, took the photos of the car.Sat in the waiting room for just over an hour, when he came and said the car is ready . Fa Brian came out and greeted me, took the photos of the car.Sat in the waiting room for just over an hour, when he came and said the car is ready . Fast efficient and every one was very friendly. Best experience so far. Would definitely recommend Mall of Georgia Ford for service. More
by Tsarina
Employees Worked With
Brian
