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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,161 Reviews
Call Service Center (678) 515-9339

2,161 Reviews of Mall of Georgia Ford - Service Center

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November 29, 2023

Best Ford dealership in the southeast hands-down. If it wasn’t for Alan, Scott, Chris and Darreyell the establishment would fall apart. Thanks for always being there for me and my vehicle. More

by MCCONKEYNATHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 26, 2023

Bad service from the agents, no answering phone calls, no resolving my issue, bad actitud find almost everybody More

by FLOROLIVIAMARTINEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephanie
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Nov 29, 2023 -

Mall of Georgia Ford responded

We apologize for any inconvenience you experienced. We strive to provide excellent service, and your comments will help us improve. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.

November 25, 2023

Thanks so much for making sure the service was done right after the mixup on the trucks the last time More

by jrmayhew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marylin Muir
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November 25, 2023

Ordered 2 transits and never had a follow-up. Came in to get my refund and they took my info and I'm still waiting for the response 😒 More

by ILYAYURIYCHUK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gene
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Nov 29, 2023 -

Mall of Georgia Ford responded

Hi Ilya, we apologize for the lack of follow-up and the delay in responding to your refund request. We understand your frustration and we will work to address this issue. Thank you for bringing it to our attention, we'll make sure to improve our communication process. At your earliest convenience, please contact Drago Teodor at dteodor@mogf.com.

November 25, 2023

Friendly service. Stood by the word that they gave. Took longer then expected but was complicated More

by Josh12354
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan greene
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November 25, 2023

Last two service writers refused to address my recall issues and very poor demeanor! He said on the last visit he would call me back with an update and never did!!! More

by LGNVHOLMES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Nov 29, 2023 -

Mall of Georgia Ford responded

We're sorry to hear about your negative experience with our service department. We strive to provide excellent customer service and will address this issue internally. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.

November 24, 2023

Great job with warranty work done on time and my service advisor Steve kept me informed the whole time More

by mkp59
Recommend Dealer
Yes
Employees Worked With
Steve e
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November 24, 2023

All five of my vehicles are serviced at Mall of GA Ford. Three Fords a GMC and a VW all receive the same level of care from the service team at better prices than the OEM Dealers located nearby. More

by scharle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sterling And Chris
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November 23, 2023

All employees were helpful, friendly and made me feel right at home. I will enjoy my next visit. More

by pflyingmonkey123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 21, 2023

Took car in for a recall. Had appointment said would get back that afternoon. No call. Next day got call saying part wasn’t available yesterday car is ready now. Upon looking More

by Chucka68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Tackabury
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