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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,160 Reviews
Call Service Center (678) 515-9339

2,160 Reviews of Mall of Georgia Ford - Service Center

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October 06, 2023

They always give us great service at a great price. I would recommend to anyone. More

by s_chappelear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie our service writer
Report | Print
Oct 06, 2023 -

Mall of Georgia Ford responded

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear about your excellent experience at our dealership. Our team works hard to provide top-notch service and make every visit enjoyable for our customers. Your feedback means the world to us and serves as motivation to continue delivering exceptional service. We truly appreciate your support and look forward to serving you again in the future.

Oct 06, 2023 -

s_chappelear responded

You are welcome, thanks for all you do.

October 04, 2023

Resolved issue I was having in a timely manner. I am very satisfied with the service. More

by Terry_smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
Report | Print
Oct 06, 2023 -

Mall of Georgia Ford responded

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear about your excellent experience at our dealership. Our team works hard to provide top-notch service and make every visit enjoyable for our customers. Your feedback means the world to us and serves as motivation to continue delivering exceptional service. We truly appreciate your support and look forward to serving you again in the future.

October 03, 2023

I have had two Exploerer bought and service led for the time I had the vehicles. The first one I drove to 230,000 with only one majors repair. I have 2019 Explorer with 60,000 miles with no major repairs More

by DFIELDS379
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 06, 2023 -

Mall of Georgia Ford responded

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear about your excellent experience at our dealership. Our team works hard to provide top-notch service and make every visit enjoyable for our customers. Your feedback means the world to us and serves as motivation to continue delivering exceptional service. We truly appreciate your support and look forward to serving you again in the future.

October 03, 2023

They kept in touch they always do a good job great service thank you til next time More

by ericwaters06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2023 -

Mall of Georgia Ford responded

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear about your excellent experience at our dealership. Our team works hard to provide top-notch service and make every visit enjoyable for our customers. Your feedback means the world to us and serves as motivation to continue delivering exceptional service. We truly appreciate your support and look forward to serving you again in the future.

October 03, 2023

Outstanding service with a smile. I love the team at Mall of Gerogia Ford. Always have a great experience More

by WFILINUK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen greene
Report | Print
Oct 06, 2023 -

Mall of Georgia Ford responded

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear about your excellent experience at our dealership. Our team works hard to provide top-notch service and make every visit enjoyable for our customers. Your feedback means the world to us and serves as motivation to continue delivering exceptional service. We truly appreciate your support and look forward to serving you again in the future.

October 02, 2023

I keep coming back ,(my third purchase in this many years) do you mostly through the high-quality service, and excellent leader ship on the part of the service manager in that area of the dealership. T More

by reassoc1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Non of the above
Report | Print
Oct 06, 2023 -

Mall of Georgia Ford responded

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear about your excellent experience at our dealership. Our team works hard to provide top-notch service and make every visit enjoyable for our customers. Your feedback means the world to us and serves as motivation to continue delivering exceptional service. We truly appreciate your support and look forward to serving you again in the future.

October 02, 2023

Can never reach anyone in service, noone ever calls back. They ALWAYs find more to fix than you ask for. They do everything they can to get out of fixing something they broke, even if under warranty More

by STACEY2GREEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Report | Print
Oct 06, 2023 -

Mall of Georgia Ford responded

We sincerely apologize for the difficulties you encountered when trying to reach us by phone and for not receiving a call back as expected. Effective communication is important to us, and we deeply regret any inconvenience this may have caused. We take your feedback seriously and will investigate the issues with our phone system and call back procedures to ensure that our customers can easily reach us and receive timely responses. To address your concerns more effectively, we kindly request specific details about your attempts to contact us and any particular aspects that led to your dissatisfaction. Your input is invaluable in helping us improve our communication and customer satisfaction. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.

October 02, 2023

Good communication, fast and took the extra time to have our car delivered to our home at no extra charge/ More

by Jackie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
Report | Print
Oct 06, 2023 -

Mall of Georgia Ford responded

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear about your excellent experience at our dealership. Our team works hard to provide top-notch service and make every visit enjoyable for our customers. Your feedback means the world to us and serves as motivation to continue delivering exceptional service. We truly appreciate your support and look forward to serving you again in the future.

October 02, 2023

Attempted to schedule service for a recall but the service department never called me back. More

by Ed J
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Report | Print
Oct 06, 2023 -

Mall of Georgia Ford responded

We sincerely apologize for the difficulties you encountered when trying to reach us by phone and for not receiving a call back as expected. Effective communication is important to us, and we deeply regret any inconvenience this may have caused. We take your feedback seriously and will investigate the issues with our phone system and call back procedures to ensure that our customers can easily reach us and receive timely responses. To address your concerns more effectively, we kindly request specific details about your attempts to contact us and any particular aspects that led to your dissatisfaction. Your input is invaluable in helping us improve our communication and customer satisfaction. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.

October 01, 2023

We own three Ford vehicles, Mall of Georgia Ford is our go to dealership for both service and sales for more than 20 years. More

by dwhalsell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott in service
Report | Print
Oct 02, 2023 -

Mall of Georgia Ford responded

Our team works diligently to provide top-notch service and a memorable experience for all our customers, and it's rewarding to know that we met your expectations. Your satisfaction is our ultimate goal, and your feedback reinforces our commitment to excellence.

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