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2,195 Reviews of Mall of Georgia Ford - Service Center
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Verified Customer
November 03, 2023
The people I dealt with were courteous and professional. The work was done well and promptly with no issues. I have an older car that is a Lincoln Mark III and I was glad to find a service group nearby to d The work was done well and promptly with no issues. I have an older car that is a Lincoln Mark III and I was glad to find a service group nearby to do my maintenance, with the Jacky Jones dealership no longer servicing Lincolns. More
by Jack
Employees Worked With
Service Dept
November 03, 2023
Very timely and worked with my schedule. Id recommend anyone to go here for service Id recommend anyone to go here for service More
by asjenkins514
Employees Worked With
November 02, 2023
Staff was great. Immediately greeted by Scott. Oil change service and tire rotation completed immediately Was very pleased with my service Immediately greeted by Scott. Oil change service and tire rotation completed immediately Was very pleased with my service More
by carololiver2011
Employees Worked With
Scott
October 30, 2023
It took 5 days to replace a battery and they did not keep me updated in any way during the process. Everytime I would call I would be sent to a voice-mail box and never receive a callback me updated in any way during the process. Everytime I would call I would be sent to a voice-mail box and never receive a callback More
by charlietavilla
Employees Worked With
N/A
October 29, 2023
The service technicians should be retrained. They didn’t know how to take off my lug nuts. They said it was too rounded and when I tried removing them they easily came off. Either the technician They didn’t know how to take off my lug nuts. They said it was too rounded and when I tried removing them they easily came off. Either the technicians are incompetent or they are liars. They also tried to upsell me on services I didn’t even need like my spark plugs which were recently changed etc. they tried to make my mileage an excuse for the upsell. I just wanted a simple break services that shouldn’t have cost more than $500 but instead they quoted me for $2000 for services I did not need. Absolutely absurd and disappointing. I expect this from third party service stations not from a reputable dealership like ford. What an embarrassment. More
by Ramsey Sufian
Employees Worked With
N/a
October 29, 2023
Getting through the phone system and speaking to a real person is painful. And after 3 weeks and 6 messages, I never got a return call. 4th week of trying and I finally reached service advisor Stephanie, person is painful. And after 3 weeks and 6 messages, I never got a return call. 4th week of trying and I finally reached service advisor Stephanie, who was great. She alone brought the rating up 3 points. More
by blakewilliamsusa
Employees Worked With
Brandin Bryant
