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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,160 Reviews
Call Service Center (678) 515-9339

2,160 Reviews of Mall of Georgia Ford - Service Center

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September 20, 2023

Immediately received my car in and took time to find and fix the problem. Nate was very clear on explaining the process and also helping me with the rental car. He explained the process of getting finding More

by Maria-Magdalena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate McConkey
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Sep 22, 2023 -

Mall of Georgia Ford responded

Thank you for your kind review! We're delighted to hear that Nate provided excellent service, explaining the process clearly and assisting you with a rental car. We strive to ensure your car is well taken care of and appreciate your satisfaction with our timing and performance.

September 20, 2023

I sat for 4 hours after I was told my service person would come out to greet me She was not told I had arrived and it took another 45 min before my car was ready. Then, the paper and plastic was left in More

by natney10
Recommend Dealer
No
Employees Worked With
I do not remember her name
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Sep 22, 2023 -

Mall of Georgia Ford responded

Hi Natney, thank you for sharing your experience with us. We apologize for the delays and inconvenience you faced during your visit. We take your feedback seriously and will address these issues to ensure a smoother and more efficient service in the future. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.

September 17, 2023

Service department is impossible to reach. Our Service Manager gave us his personal number. Other than this issue, we were satisfied with the work completed. More

by dpresnell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate
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Sep 18, 2023 -

Mall of Georgia Ford responded

Thank you for sharing your feedback. We apologize for the difficulty in reaching our service department. We appreciate your satisfaction with the work completed and will take your concerns into consideration to improve our communication channels.

September 16, 2023

Went in for recall came out with other items broke. Had to pay for things they broke. More

by ptarlton1330
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James King
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 18, 2023 -

Mall of Georgia Ford responded

We're sorry to hear about your experience. We take customer satisfaction seriously and would like to resolve this. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.

September 16, 2023

Alan Green was very helpful correcting a customer service issue. He followed through on addressing the problems. More

by BILL_BURKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Green
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Sep 18, 2023 -

Mall of Georgia Ford responded

Hi Bill, thank you for sharing your positive experience with Alan Green. We're glad he was able to assist you and resolve the customer service issue. We appreciate your feedback and hope to continue providing excellent service.

September 15, 2023

Courteous, friendly and prompt service. Xxx xxx xxxx xxxx xxxx xxxx vvvvv vvvvv zzzz zzzzz zzzzz zzzz More

by Lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zzzzz vvvvvv
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Sep 18, 2023 -

Mall of Georgia Ford responded

Hi Lee! Thank you so much for your kind words and for taking the time to leave us a review. We're thrilled to hear that you found our service to be courteous, friendly, and prompt. We appreciate your support and look forward to serving you again in the future.

September 15, 2023

Great experience working with the mall of georgia ford - Staff is very helpful and friendly More

by Unknown
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allen greene
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Sep 18, 2023 -

Mall of Georgia Ford responded

We're thrilled to hear that you had a great experience working with our team at Mall of Georgia Ford. We strive to provide helpful and friendly service to all our customers. We appreciate your feedback and hope to see you again soon!

September 15, 2023

Very nice people go me in and out and will come back again and again thank you for your service More

by blessedmama11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 18, 2023 -

Mall of Georgia Ford responded

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We look forward to serving you again in the future.

September 14, 2023

Nate was very helpful, friendly and knowledgeable. I will definitely use this dealer again. Awesome people. More

by seekinsd579
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate
Report | Print
September 13, 2023

Vehicle was completed on time. I was keep in formed by the service advisor on what was being done to my vehicle and when it was going to be ready More

by Thomaswetzel08
Recommend Dealer
Yes
Employees Worked With
I don’t remember how it was it was done weeks ago
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Sep 18, 2023 -

Mall of Georgia Ford responded

Hi Thomas, thank you so much for your 5-star review! We're thrilled to hear that your vehicle was completed on time and that our service advisor kept you informed throughout the process. We appreciate your feedback and look forward to serving you again in the future.

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